Kelly McNichol | Page 3

Amazing experience from start to finish. Kelly is the best and her team did an outstanding job. Kelly is the best and her team did an outstanding job. More

by DAVEZ73 Verified Customer Verified Customer

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Instructions clear, service timely and efficient, customer service top notch, communication was clear and direct customer service top notch, communication was clear and direct More

by ROB.BAREA Verified Customer Verified Customer

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great service David attends to my perticular issues car comes back clean loaner car service comes back clean loaner car service More

by SLASALA320 Verified Customer Verified Customer

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The have been great, They have made everything very easy so far. I would recommend them. so far. I would recommend them. More

by TELENINJA Verified Customer Verified Customer

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Always great service! Up to date progress while in service with video! Love the pick up ad deliver car the valet service Up to date progress while in service with video! Love the pick up ad deliver car the valet service More

by joeyb711 Verified Customer Verified Customer

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Very bad experience with Genesis of Englewood. They picked up my car from my gar​ege for service. Instead of going straight, the valet drove my car to the Bronx, stopped there, and even picked They picked up my car from my gar​ege for service. Instead of going straight, the valet drove my car to the Bronx, stopped there, and even picked up staff without my permission. My car was used like a shuttle. Then the driver stopped in a bus lane for a while doing who knows what, opened my trunk, and I got a $50 ticket. I have video and photos. Management was worse. Richard (GM) and Kelly (Service Manager) ignored me for months, then acted dismissive and blamed “bad actors” instead of taking responsibility. Do not use their valet service. You have no idea where your car will go or what they will do with it. Unprofessional and unacceptable. More

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The gentleman that took care of me was terrific. He was very insightful. He kept me up on whatever it was being done. They showed me some video of everything. I appreciated that so I had a great exp He was very insightful. He kept me up on whatever it was being done. They showed me some video of everything. I appreciated that so I had a great experience with your service department. More

by MICHAELTYRKA Verified Customer Verified Customer

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I paid $10,000 to fix my car, but the workmanship was lacking. They lacked attention to detail. I had a wheel and bumper issue, and dealer should have reported it to my insurance company to have it fixed lacking. They lacked attention to detail. I had a wheel and bumper issue, and dealer should have reported it to my insurance company to have it fixed, but they just ignored it. I found out after waiting two months and taking delivery of the car. It's taking too long to report back, so I'll just ignore it, but I wish your dealership team would take a closer look at my car. however i will keep using your dealer. Thanks you More

by ANDYOH1 Verified Customer Verified Customer

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The all experience with and at the dealership was pleasurable, but not very impressed by the mechanic review of the checks performed wich seemed very standardized rather than personalized! It is end pleasurable, but not very impressed by the mechanic review of the checks performed wich seemed very standardized rather than personalized! It is endeed my experience! More

by CASOTTO2003 Verified Customer Verified Customer

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Kelly was very welcoming, knowledgeable and helpful. She provided exceptional, personalized service and I truly enjoyed our interaction. Thank you Kelly and team! She provided exceptional, personalized service and I truly enjoyed our interaction. Thank you Kelly and team! More

by S. Verified Customer Verified Customer

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