Kelly Neitzer

Very professional. Very hospitable. Offered us water. Very modern sales room. Joey was great to work with Very hospitable. Offered us water. Very modern sales room. Joey was great to work with More

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For me, it's the experiance I get when I walk into the dealership. There's a balnace of helpfulness without being pounced on, or ignored. Harry Gianos is a very special salesman. I never feel presured dealership. There's a balnace of helpfulness without being pounced on, or ignored. Harry Gianos is a very special salesman. I never feel presured or rushed when I'm making a decision to buy a new vehicle. He's always willing to offer practical advice and never tries to over sell. I can always count on Harry giving his honest opinion, which is why I've purchased 3 cars from him. More

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I purchased a new, late year 2025 BMW 530i from Bill Jacobs. I was in the market for a sedan and Bill Jacobs as the Midwest largest volume dealer had the inventory. The purchase process was absolutely s Jacobs. I was in the market for a sedan and Bill Jacobs as the Midwest largest volume dealer had the inventory. The purchase process was absolutely seamless. They gave me a very good offer which allied my concerns of the traditional car buying process of multiple rounds of counteroffers. Harry Gianos in sales did a great job listening to my needs, answering questions and provided common sense counseling on how to make the financing work. The Bill Jacobs staff did an excellent job preparing the car for delivery including wash and wax. And, I can say enough about their in-house technology team that walked me through the car functions before driving off. They even stated, just call for an appointment and we’ll go through it again for you. If you are in the market for a new car from a reliable and honest dealer, visit Bill Jacobs BMW in Naperville. You will be treated with dignity and feel good about your purchase. More

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This was our 5th car purchased there and always a great/seamless experience between sales and financing! great/seamless experience between sales and financing! More

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I recently had the pleasure of purchasing my 1st M5 from Bill Jacobs BMW, and I can't believe I waited so long to check them out! As someone who has bought many cars from other dealerships, I was pleasantly Bill Jacobs BMW, and I can't believe I waited so long to check them out! As someone who has bought many cars from other dealerships, I was pleasantly surprised by the exceptional service and support from their team. Joshua and Lalith were very helpful, guiding me through the process with patience and expertise. The management also made a great impression on me. I'm thrilled to have found my new go-to BMW store right in my backyard! Highly recommend! More

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Great customer service and employees. I’ve worked with Josh Schneider for years. Highly recommend. I’ve worked with Josh Schneider for years. Highly recommend. More

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Great service, support and explanation of all the details from Kevin, Maggie and Kelly who guided us smoothly through the process. Highly recommended. from Kevin, Maggie and Kelly who guided us smoothly through the process. Highly recommended. More

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