"I purchased my 2020 Kia Soul recently from Kelly Pfeiffer."
Kelly Pfeiffer was very through and spent a lot of time with me. All of the staff I dealt with were fantastic and well informed
"Kelly Pfeiffer went above and beyond to help my wife with..."
Kelly Pfeiffer went above and beyond to help my wife with her car purchase. Customer service at its best. I appreciate the kindness and respect she showed us.
"Excellent Car and Exceptional People"
I have purchased many (too many) cars over the years and dealt with many different dealerships and people. My recent new car purchase from Suntrup Kia in South County was by far the best.
I had not dealt with this location before. Years ago, my car, a 10+ year-old Hyundai, broke down on South Lindbergh very close to the Suntrup Nissan dealership. One of the sales staff there went out of his way to help me get the car to the Suntrup Hyundai dealership a few blocks north. The Service staff at the Hyundai dealership worked me into their very busy schedule and repaired my within a few hours, allowing me to return home to St. Charles County that day. I very much appreciated the kind assistance I received from both Suntrup dealerships, and told myself that when the time came to purchase a new car, I would try to deal with the Suntrup group.
A few years later, that time came. Based on my usage requirements for a non-SUV station wagon-type of configuration, the models available thru Hyundai and Nissan unfortunately did not meet my needs. The Kia Soul, however, almost exactly met my specifications.
I contacted Suntrup Kia South and set up a test-drive appointment with Client Advisor Robyn Jensen for the following business day, as this was during the restrictive business environment brought on by the COVID-19 pandemic. When my wife and I arrived, Robyn was still finishing up with another customer, so instead of having me wait she introduced me to Client Advisor Kelly Pfeiffer who was able to handle our appointment immediately.
Following our test drive of the very impressive car we were ready to discuss a purchase. Throughout the process, Kelly was very knowledgeable, friendly, and professional. Several times during the negotiations, Robyn went out of her way to check on how things were going. Once an agreement had been reached, Kelly and Robyn worked together as a team to expediate the process of prepping the car for delivery that day pending our meeting with Finance Manager BJ Bruner.
The dealership was very busy with multiple customers making deals, so Kelly and Robyn had already forwarded the necessary forms and information to BJ in advance, allowing him to complete all the paperwork in advance of our meeting. He then carefully explained the documents and answered all of our questions, showing a very high level of expertise and responsiveness as well as a very friendly and genuine interest in us. The purchase was completed, and we drove our new car home shortly thereafter.
Based on my previous experience with the Suntrup Nissan and Hyundai personnel, we made the trip from St. Charles County in hopes of finding the same level extraordinary personal concern at Suntrup Kia. Robyn, Kelly, and BJ all exceeded our hopes and expectations. Clearly, they all regarded us as more than just customers, and treated us with kindness, efficiency, respect and professionalism that is not often seen anymore.
The Suntrup group should be very proud of the way they, and seemingly all associates throughout the organization, relate to people. We appreciate, thank, and recommend Robyn, Kelly and BJ particularly, and Suntrup in general, for all of their kindness, help and service.
"Brian is always so welcoming every time I come in. He is..."
Brian is always so welcoming every time I come in. He is very informative when I am asking him questions. Always look forward to coming in because of great customer service.
"Suntrup Kia does not care about you or anything else."
Suntrup Kia does not care about you, your money, or your business.
Let me explain my ordeal:
Kelly P. was my salesperson. She was kind and worked hard to find the car I wanted. I am very picky and knew what I wanted. I knew getting what I wanted would take time, so I was patient.
I intended to lease a new 2021 Kia Seltos. I had been waiting for these cars to come out for a long time, knowing my lease was coming to its maturity date. These cars were officially released Super Bowl weekend 2020. The very next day, I went to Suntrup and met Kelly. I went in knowing the EXACT car I wanted - a 2021 Seltos SX Turbo, white with black roof, grey interior, push-button entry and start, heated seats and steering wheel, and AWD.
I waited for months. The SX Turbo wasn't released until mid-March and it seemed nobody was getting the color I wanted. She kept searching, I kept waiting. Eventually, she found me the EXACT car I wanted. I was so excited to finally get it! Suntrup Kia was supposed to trade another dealer for this car and was supposed to get it on a Wednesday and I was scheduled to pick it up on Friday. On Thursday, Kelly called and told me this car was sold by the other dealer right before they were supposed to get it.
Okay...so fool me once, right? This isn't the first time Suntrup Kia has done this to me. When I was attempting to trade my 2015 Optima, I was looking to get a 2017 Sportage. Again, knowing what I wanted, they were going to trade another dealer for the car...three times the trade "fell through". So same story, different day. I went to Lou Fusz Kia and got the car I wanted (they also get one star for horrible customer service).
So, long story short... Suntrup knew I was ready to sign for this car. Easily $30,000. But, they could care less about customer service which is a shame because their salespeople seem to be so nice. I guess their ownership and management is where the fallout occurs.
"Butch is a professional that is friendly and effective at..."
Butch is a professional that is friendly and effective at addressing any needs or concerns. I am very impressed with the service we received! Kelly is a great at determining what we needed and was always helpful. We will always shop Suntrup first for any of our vehicle needs.
"Robyn Jensen - Great to work with!"
Robyn Jensen was great to work with. She helped us get the best car for our family as well as meet our needs as far as Trade-In, working with our negative equity in our trade, etc. Appreciate what she did (along with her co-worker Kelly that stepped in to help as well)
"Kelly Pfeiffer was fantastic! It was the easiest car..."
Kelly Pfeiffer was fantastic! It was the easiest car purchase I’ve ever had! She and the sales manager were able to get me what I wanted for my trade and BJ got us a great loan rate! Thanks everyone!
"Kelly and the team here were awesome. Took care of us,..."
Kelly and the team here were awesome. Took care of us, helped us find a car more in our price range and were quick with the process.
"Kelly was great to work with and very responsive after..."
Kelly was great to work with and very responsive after the sale as well. She listened to what we were looking for and came up with a perfect solution.