Dealer Reviews
Cars for Sale
Dealer Log In
Kelly Sandefur
Kelly Sandefur | Page 7
Service Advisor
Walter's Mercedes-Benz of Riverside
3213 Adams Street
Riverside, CA 92504
66 Reviews
66 Reviews
Write a Review66 Reviews of Kelly Sandefur
November 22, 2023
Kelly Sandefur was a pleasure to work with. She made the entire process of getting my vehicle serviced super easy. Kelly explained, in detail, what items on my vehicle would be covered. I ch She made the entire process of getting my vehicle serviced super easy. Kelly explained, in detail, what items on my vehicle would be covered. I chose to wait for my vehicle and utilize the customers lounge. Walter’s has done a fantastic job providing a great customer experience. Look forward to returning for my next scheduled service. More
by rob911b
November 09, 2023
My experience with Kelly Sandefur at Walter’s Mercedes was refreshing. She was extremely professional and also personable. I love the fact that when we were discussing an issue that she didn’t have a trem was refreshing. She was extremely professional and also personable. I love the fact that when we were discussing an issue that she didn’t have a tremendous amount of knowledge on (tires), she brought in an expert to give clarity to the conversation. I am happy that she will be my service advisor going forward. More
by Jmunderpar
October 12, 2023
Kelly Sanderfur is AWESOME! She went above and beyond to help me when my new GLC 300 displayed an engine light after only having it for 5 days (145 miles). When I took it to t She went above and beyond to help me when my new GLC 300 displayed an engine light after only having it for 5 days (145 miles). When I took it to the service department, Kelly was the person who from the beginning to the end took care of me. As I voiced my concerns and displeasure with the information I was given by the mechanic and even my sales rep (both men telling me to just pick the car up and it was safe to drive with the engine light on...while that may have been true, I did not want this as my solution, especially when the part needed was on back order and there was no projected date for when it would arrive at the dealership). Kelly listened to me and did not stop until she had explored every avenue and talked with others about how to get my problem resolved and get my car returned to me. Were it not for Kelly, and others whose names I do not know but they were also part of the resolution to getting me back in my car, I would certainly not be writing this rave review. More
by Terry A.
Dealership Inventory (427 Vehicles)
