First class and professional all the way from the time I
arrived in service drive to the time I picked up my vehicle. They constantly stayed in contact and went above and beyond to make me comfortable.
Bec
arrived in service drive to the time I picked up my vehicle. They constantly stayed in contact and went above and beyond to make me comfortable.
Because my car was going to be there for an extended period of time they put me in an E class rental. I didn’t expect that.
While my car was being repaired, I had to leave town for a couple weeks and they told me no problem. They’ll hold the car until I get back.
More
by Dodge_boy
Service Price Transparency
Dec 26, 2025 -
Walter's Mercedes-Benz of Riverside responded
Thank you for your excellent review! Your safety and satisfaction are our top priorities, and we are glad that our team took great care of you and your automotive. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Alex Ramirez was so helpful and took care me .
Definitely coming back for service in the future
Definitely coming back for service in the future
More
by osvaldomanuel1988
Service Price Transparency
Oct 14, 2025 -
Walter's Mercedes-Benz of Riverside responded
Thank you for your wonderful review! We are so glad that Alex took exceptional care of you and we look forward to continue providing you with the same 5-star service in your visits to come!
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Walter’s Mercedes in Riverside is a Great Dealership!
Kelly Sandefur is the ABSOLUTE BEST! Kelly is organized and always has the paperwork printed out before I sit down. She is awesome.! Kelly is courteo
Kelly Sandefur is the ABSOLUTE BEST! Kelly is organized and always has the paperwork printed out before I sit down. She is awesome.! Kelly is courteous and always willing to assist and answer any questions I may have. Kelly is very knowledgeable and takes the extra step for excellent Customer Service.!
More
by dreamnpatricia
Service Price Transparency
Sep 25, 2025 -
Walter's Mercedes-Benz of Riverside responded
Thank you for your wonderful review! We are happy to hear that Kelly consistently provides you with the top-notch service that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Had a great experience at this dealership
with Kelly
Sandefur and JR Rodriguez! They took excellent care of my AMG and will definitely be back. Highly recommend!
Sandefur and JR Rodriguez! They took excellent care of my AMG and will definitely be back. Highly recommend!
More
by p.vaish97
Service Price Transparency
Sep 19, 2025 -
Walter's Mercedes-Benz of Riverside responded
Thank you for your excellent review! Providing top-notch service is so important to us, and we are glad that Kelly's and Jr's efforts met your satisfaction. Your kind recommendation means so much to us. We look forward to continue to serving you and your AMG with our best care in your visits to come.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Kelly Sandefur was the "consummate professional" as a
Service Advisor. She was through and provided detail information about the recall notice that was being addressed and reviewed other service matters
Service Advisor. She was through and provided detail information about the recall notice that was being addressed and reviewed other service matters that were identified during the vehicle inspection. In addition to her knowledge she was also genuinely personable in relating to what matters most - family.
If I have the need for anything Mercedes-Benz in the future I would start by contacting Ms. Sandefur.
More
by Saul
Service Price Transparency
Sep 16, 2025 -
Walter's Mercedes-Benz of Riverside responded
Saul,
Thank you for sharing your positive experience with us here at Mercedes-Benz of Riverside! We are so glad that Kelly provided you with thorough and efficient service during your recent visit. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Very easy to schedule a next day service appointment, and
repairs were made the same day. Kelly Sandefur kept me informed during the process.
repairs were made the same day. Kelly Sandefur kept me informed during the process.
More
by briandi777
Service Price Transparency
Sep 05, 2025 -
Walter's Mercedes-Benz of Riverside responded
Thank you for your positive review! We are so glad that Kelly took great care of you and kept you well informed throughout your service. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
I absolutely loved Kelly Sandefur.
She was thorough and helped me get exactly what I needed at the lowest possible price. She went above and beyond. THANK YOU!
She was thorough and helped me get exactly what I needed at the lowest possible price. She went above and beyond. THANK YOU!
More
by Daniel
Service Price Transparency
Jul 30, 2025 -
Walter's Mercedes-Benz of Riverside responded
Daniel, thank you for leaving Kelly this wonderful review! Offering thorough and efficient service is so important to us, and we are glad that she provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
I Very much enjoyed the service Kelly Sandefur and the
team provided, Kelly was patient and answered all of my questions, appreciate you Kelly!
team provided, Kelly was patient and answered all of my questions, appreciate you Kelly!
More
by aaronaguirre70
Service Price Transparency
Jul 15, 2025 -
Walter's Mercedes-Benz of Riverside responded
Aaron,
Thank you for sharing your positive experience with us. We are so glad that Kelly and the team took great care of you. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
This dealership is always on point!
Kelly Sandefur is AMAZING she works hard to please her customers! She strives for EXCELLENCE and it shows! Kelly always explains the process & contin
Kelly Sandefur is AMAZING she works hard to please her customers! She strives for EXCELLENCE and it shows! Kelly always explains the process & continually provides updates! She is very friendly & courteous!
More
by dreamnpatricia
Service Price Transparency
Jun 20, 2025 -
Walter's Mercedes-Benz of Riverside responded
Thank you for your excellent review! Providing thorough and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside, and we are glad that Kelly''s efforts met your satisfaction. We hope that you continue to choose us for all of your future automotive needs.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Well I was very pleased with my visit I thought the agent
was very professional in going over everything with me he answered all my questions and I was very pleased with the time I spent there
was very professional in going over everything with me he answered all my questions and I was very pleased with the time I spent there
More
by Bigstep50
Service Price Transparency
Other Employees Tagged:
Michael Ramos
May 19, 2025 -
Walter's Mercedes-Benz of Riverside responded
Thank you for leaving us this positive review! We are happy to know that our team was very professional in going over everything with you, answered all your questions and made you very pleased with your visit. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager