Kelmardo Falconer

My experience with the dealership was overall smooth and professional. The staff was attentive, answered my questions clearly, and didn’t pressure me into making a decision. The process—from browsing to fin professional. The staff was attentive, answered my questions clearly, and didn’t pressure me into making a decision. The process—from browsing to finalizing the purchase—was efficient and transparent. I appreciated their willingness to work with my budget and make sure I felt comfortable with my choice. More

by Mandalyza9 Verified Customer Verified Customer

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I’m extremely disappointed with my experience at this dealership. What should have been a straightforward warranty repair turned into a months-long ordeal filled with poor communication, delays, and a la dealership. What should have been a straightforward warranty repair turned into a months-long ordeal filled with poor communication, delays, and a lack of accountability. My vehicle sat at the dealership for an extended period of time with very little communication or updates unless I repeatedly reached out myself. There was no sense of urgency, and it often felt like no one was actively pushing the warranty company to move forward or do their job. As a customer, I should not have had to follow up constantly just to get basic information about my own vehicle. The situation escalated to the point where I felt I needed to seek advice from a lawyer just to understand my options and how to proceed. That alone speaks volumes about how frustrating and stressful this process became. No customer should ever feel that they need legal guidance just to get a warranty repair handled properly. Overall, the lack of communication, prolonged delays, and minimal effort to advocate on my behalf made this a very frustrating experience. I expected far better customer service, transparency, and professionalism — especially from a dealership handling warranty work. I hope this feedback helps improve communication, accountability, and customer care moving forward, because this experience fell far short of expectations. More

by COURTNEY.COMER Verified Customer Verified Customer

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Always been very friendly and professional. Always have coffee , snacks,and a clean waiting area and offer me a ride home when needed. highly recommended Always have coffee , snacks,and a clean waiting area and offer me a ride home when needed. highly recommended More

by otwater1 Verified Customer Verified Customer

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Everyone from sales to service is great. Best cars are Kia’s. Thank you. The best. Best cars are Kia’s. Thank you. The best. More

by siestababe1 Verified Customer Verified Customer

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It’s so stressful when you can’t get anyone to help you over the phone being on hold for 40 mins or more being transferred to so many people (more 5) each time explaining your issues and can’t get help. Co over the phone being on hold for 40 mins or more being transferred to so many people (more 5) each time explaining your issues and can’t get help. Communication is so bad issues come up on the dealer side and finance and they make the issue about you they handle issues like it’s not a big deal it is a big deal people come to get help and to get a reliable transportation when the customer has to be on hold that many times and then still with no results it becomes an issue this place is a joke they don’t consider inconsistent on the dealers part and inconvenience on the customers I will never buy or recommend anyone to this place again I recommended someone here a day after I got my car and never again I feel bad cause he was done worse than I was he actually had to drive 3 hrs just to get it resolved and he called and was put on hold more than me this place is a joke More

by ISTINEVILLANO Verified Customer Verified Customer

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really great service, worked efficiently with timing and scheduling. no long wait time. thank you. scheduling. no long wait time. thank you. More

by hannamarie002 Verified Customer Verified Customer

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Friendly, communicative with what’s going on with the vehicle, & goes over everything with you to make sure you understand what your paying for. vehicle, & goes over everything with you to make sure you understand what your paying for. More

by pariswilliams2017 Verified Customer Verified Customer

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Always nice to sit and wait for my vehicle service Great people to take care of our needs people to take care of our needs More

by 1459debi@gmail.com Verified Customer Verified Customer

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Chris was my service guy and he was outstandin. He was busy when I came to pick up my vehicle but kelmardo jumped right in and got me in and out. Chris did come out before I left to go over what th He was busy when I came to pick up my vehicle but kelmardo jumped right in and got me in and out. Chris did come out before I left to go over what they did. More

by dgaluski24 Verified Customer Verified Customer

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Kelmardo is great and very helpful. We got all checks, tire rotation, and oil change done in a reasonable time. I love that we get a video going over the mechanic’s report. We got all checks, tire rotation, and oil change done in a reasonable time. I love that we get a video going over the mechanic’s report. More

by hmhbro3 Verified Customer Verified Customer

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