Jerry Morgan

After 30 years of buying cars, having a fleet of cars for our business; I ran to a car the had advertised in Car Gurus for $16.223 including all their fees except for Tax, tag and Title. We live in Estero, s our business; I ran to a car the had advertised in Car Gurus for $16.223 including all their fees except for Tax, tag and Title. We live in Estero, so its about and hour drive there. We had in writing that the price will NOT be change, and indeed included all fees, they send me a screen shot from their own website that guarantees the SAME. Well we arrived there on a Sunday after all the promises described the same morning, We waited over 30 min for the manager to be free, only 1 available for for more than 10 tables waiting. we were straight forward, we came for the exact deal that is advertised. Well that never happened, he try to push: WINDOWS TINTING RECONDOTIONING FEES DEALER FEES $1300 ELECTRONIC FEES $595 PLUS tax, tag and title. Our deal of $16.223 became a $19.000 plus tax tag and title, When he saw, we were not going to move forward, he got angry and raise his voice at us, telling what a great deal the car was, he said he will removed the window tinting, reconditioning fees, BUT his dealer fees and electronic fees are NOT negotiable, so we need it to pay $2000 more. We show him his own website, the texts send by his employees. his reply was, he does not care. This is by far a dishonest car dealer that takes advantage of his customers. More

Print

Very dissatisfied. Every department let me down. Sold me a lemon and did nothing to solve the problem. Going again today to get my 4th alignment. No joy in buying this Every department let me down. Sold me a lemon and did nothing to solve the problem. Going again today to get my 4th alignment. No joy in buying this brand new vehicle . I will never go to the Kia port charlotte ever again. More

by Taugnerjennifer12 Verified Customer Verified Customer

Print

Wonderful service center with first class customer service. Highly recommend Leslie Adams!! They are very flexible and offer great deals service. Highly recommend Leslie Adams!! They are very flexible and offer great deals More

by Christopher Humphrey Verified Customer Verified Customer

Print

Absolute disappointment and worst experience of my life I have never tried to get a car from a dealership before but I don’t recommend get a vehicle from Kia of port charlotte. I was informed by nick that th have never tried to get a car from a dealership before but I don’t recommend get a vehicle from Kia of port charlotte. I was informed by nick that the mustang I was inquire was perfect and ready and the price and payments were good to go but upon my arrival I find that the car has a check engine light on and was told it was because of the exhaust. I asked to see the codes and found out there was multiple codes on of them being an issue that would be an issue over time. After hearing this another guy by the name of Alex told me he erased the codes and it was all good and had the main guy Austin take it around to make sure it was good. I wanted to check and see for myself and as I did the codes returned so I expressed my concerns and was basically told that it is what it is and spoke to me like I was ignorant. I really was interest es and was sent but was lied to and false lead from the beginning. Absolutely the worst experience I have ever had a a remind why dealerships are a scam. More

Print

The service team was polite but it took my car over an hour longer than expected. hour longer than expected. More

by lindalu1102 Verified Customer Verified Customer

Print

We were very happy with our salesperson Annie , she went above and beyond in every area, she had great respect for us and did everything possible to meet our needs. I would highly recommend her. I’ve brough above and beyond in every area, she had great respect for us and did everything possible to meet our needs. I would highly recommend her. I’ve brought many new cars in my life time and she rates with the best of the best. If I were KIA I’d make sure that I took care of her. More

by olsonsusan1 Verified Customer Verified Customer

Print

Maximo was very helpful in getting me into the car I wanted at a fair price. wanted at a fair price. More

by tskarenfoley Verified Customer Verified Customer

Print

STAY AWAY! !!! I cannot stress this enough, these people are complete crooks. They added $4,000 to my loan request AFTER I left with my new car. Read all of the !!! I cannot stress this enough, these people are complete crooks. They added $4,000 to my loan request AFTER I left with my new car. Read all of the reviews. They do this to everyone and they try to cover it up with fake 5 star reviews. I agreed to a price of $33,000 and I got a rejection letter in the mail for a loan attempt of $39,000. 6 weeks later, I was finally contacted from the bank about my $37,000 loan. Blake Jones (Finance guy) is a scam artist. Jorge Sierra is a crook. Do not trust these people. If they give you a USB stick with "all your information" on it, it is probably blank. Mine is. They lie over and over. I still do not have any paperwork. Please go somewhere else to buy a car. You will get robbed and you will regret it. Do yourself a favor and read all of the 1-star reviews. They are not fake. Do not but from Kia of Port Charlotte or any other Morgan Auto Group dealership. More

Print

Poor communication, and lack of transparency from the sales/finance team. I was put in a car that had many issues , and no one cared to share what they knew given they knew what have children but as long sales/finance team. I was put in a car that had many issues , and no one cared to share what they knew given they knew what have children but as long as they got a sale out of it, nothing else mattered. Very disappointing. Until this day I have emails and texts that went without a response. More

by wahbi08 Verified Customer Verified Customer

Print

It’s so stressful when you can’t get anyone to help you over the phone being on hold for 40 mins or more being transferred to so many people (more 5) each time explaining your issues and can’t get help. Co over the phone being on hold for 40 mins or more being transferred to so many people (more 5) each time explaining your issues and can’t get help. Communication is so bad issues come up on the dealer side and finance and they make the issue about you they handle issues like it’s not a big deal it is a big deal people come to get help and to get a reliable transportation when the customer has to be on hold that many times and then still with no results it becomes an issue this place is a joke they don’t consider inconsistent on the dealers part and inconvenience on the customers I will never buy or recommend anyone to this place again I recommended someone here a day after I got my car and never again I feel bad cause he was done worse than I was he actually had to drive 3 hrs just to get it resolved and he called and was put on hold more than me this place is a joke More

by ISTINEVILLANO Verified Customer Verified Customer

Print