Kelsey Cimillo
Kelsey  Cimillo at Glen Toyota
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Kelsey Cimillo

Assistant Service Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

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4.8
106 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

1 yr, 9 mos

4.8

106 Reviews

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106 Reviews of Kelsey Cimillo

September 20, 2023

Dealership Rating
Employee Rating

Went in for an issue with radio. Was told they would call me Witt a price . Gave them all day to call me and nothing. Called the next day, left a message for the guy that helped me. More

by Former customer
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 21, 2023

Glen Toyota responded

Glen Toyota appreciates your feedback and business. However my team did text you the radio quote since you were in a rush when you were here and did make multiple attempts to reach you via phone and text. Additionally we did not charge you a diagnostic fee after pulling out your radio from the dash to perform and extensive check. Also to tag all of our Advisors with negativity and bash us is blatantly cruel and out of control since they were not the ones to help you and one is not even here she is on maternity leave. We wish you well and karma. Thanks Rob D GM

Sep 21, 2023

Former customer responded

No call no text Rob. Been coming there since 2019. I would have been happy to pay the fee and have the radio purchased and installed if I got the courtesy of a call , Email, text anything.

September 02, 2023

Dealership Rating
Employee Rating

Service great. ..so was price!!! Would keep using assuming location stays the same as it is. JCF More

by fickej
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 25, 2023

Dealership Rating
Employee Rating

The issue with water collecting in my rear driver side door was quickly resolved. The work being done free of charge was a very pleasant surprise. I'll definitely be back in the future. Thank you. More

by jslivinsky
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2023

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

August 23, 2023

Dealership Rating
Employee Rating

The service I have received at Glen Toyota over time has been excellent, attentive, and friendly, as always. More

by sedycias
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla , Juan Cordon

August 21, 2023

Dealership Rating
Employee Rating

Good job on my oil change. The service was over all good. I would recommend other people to use them More

by wshereka5
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla , Juan Cordon

Aug 31, 2023

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

August 12, 2023

Dealership Rating
Employee Rating

I have been customer of Glen Toyota forever. Always best cars and service. Recommend to everyone no obe better than Glen More

by felruff
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2023

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

August 05, 2023

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Employee Rating

Smart efficient knows his trade Always for the customer Never pushy honest really like his style It's the reason I go there More

by blondee216
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla , Juan Cordon

Aug 31, 2023

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

August 04, 2023

Dealership Rating
Employee Rating

Great customer service! Service advisor transparent regarding repair recommendations. I appreciated the accommodation made for the extensive waiting period while having More

by STEPHANIEGORDON95
Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales

Aug 31, 2023

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

August 02, 2023

Dealership Rating
Employee Rating

Great and fast work Bruce was excellent and keep me informed of everything my truck need it More

by loveandhate
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla , Juan Cordon

Aug 05, 2023

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

July 31, 2023

Dealership Rating
Employee Rating

I think your dealership is an efficient, friendly place. I always received with a smile. Freddy is always patient to explain everything to me. My car always runs better after you service it. Thank you! More

by ERICALOB
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla , Juan Cordon

Aug 05, 2023

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

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