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Kelsey Cimillo

Overview Reviews (144) Inventory (274)

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Kelsey Cimillo

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Kelsey Cimillo

Assistant Service Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

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4.7

144 Reviews

Overview Reviews (144) Inventory (274)

Dealership Experience

2 yrs, 4 mos

Industry Experience

2 yrs, 4 mos

4.7

144 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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144 Reviews of Kelsey Cimillo

April 23, 2024

Dealership Rating

Employee Rating

I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. I am satisfied with service. More

by ljasiu11

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Eduardo Castillo, Nicholas Marin

Helpful 0

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April 16, 2024

Dealership Rating

Employee Rating

Excellent work very courteous got the job done not a long wait great service nice facilities wait great service nice facilities More

by BENIMOFF

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Eduardo Castillo, Nicholas Marin

Helpful 0

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April 12, 2024

Dealership Rating

Employee Rating

FOr review to advise. all service was good and on time delivery and. etc. thank you, all service was good and on time delivery and. etc. thank you, More

by ljasiu11

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Eduardo Castillo, Nicholas Marin

Helpful 0

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April 10, 2024

Dealership Rating

Employee Rating

I have a good experience with this dealer, misinformation but today I get a call and the gentleman on the phone explained me the update take days for clear information on my app, thank you so much for the ca but today I get a call and the gentleman on the phone explained me the update take days for clear information on my app, thank you so much for the call and now I feel more safe because I know the car get the update that needs, I will be happy to come back to that dealer for service again 👍 More

by jutima3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Sorry don’t remember the name of the person that call me

Helpful 0

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April 09, 2024

Dealership Rating

Employee Rating

staff not interested in offering new services. I need new services but will look elswhere I need new services but will look elswhere More

by avisadenj

Verified Customer

Recommend Dealer

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Eduardo Castillo, Nicholas Marin

Helpful 0

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Apr 10, 2024 -

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com or me so we can rectify the situation and discuss the issue you have. I am sure that there is no way that all 6 of the checked off employees were involved this transaction or whatever you are impacted by. In some cases they may not have even been in the date you are talking about. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

April 07, 2024

Dealership Rating

Employee Rating

She has a good customer experience. She was very calm and patient with me. I gave her 5 stars because of how she treated me so good She was very calm and patient with me. I gave her 5 stars because of how she treated me so good More

by adewolefadekemi

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Eduardo Castillo, Nicholas Marin

Helpful 0

Report | Print

March 30, 2024

Dealership Rating

Employee Rating

Great job and perfect attention to the customer. I really appreciate the service. Definitely recommend I really appreciate the service. Definitely recommend More

by tiffmatt0714

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bruce Rosales, William Hughes, Freddy Padilla, Eduardo Castillo, Nicholas Marin

Helpful 0

Report | Print

Apr 10, 2024 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 27, 2024

Dealership Rating

Employee Rating

Fast service. Glen Toyota washes your car after each visit to the service center. Kelsey was very helpful. Glen Toyota washes your car after each visit to the service center. Kelsey was very helpful. More

by John2018

Verified Customer

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kelsey Cimillo

Helpful 0

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Apr 10, 2024 -

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

March 26, 2024

Dealership Rating

Employee Rating

I purchased my car 6 months ago and this is my second service here, and quite frankly my last. I made an appointment and was still waiting around for almost 3 hours with a baby and I found out the next d service here, and quite frankly my last. I made an appointment and was still waiting around for almost 3 hours with a baby and I found out the next day that I was OVERCHARGED for my services. I called to speak with a manager about this and just got the run around. More

by matos.victoria0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Helpful 0

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Apr 10, 2024 -

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com so we can rectify and discuss the situation. Thanks Rob D GM

March 25, 2024

Dealership Rating

Employee Rating

Service was great, Car wash was poor Waiting time was great Scheduling was very good great Scheduling was very good More

by gseagle1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kelsey Cimillo

Helpful 0

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