Kelvin Brito | Page 11

I have been coming to Kia for quite some time now and not one time have I came and left disappointed. The customer service that I have recieved (Kelvin) each and everytime has always been welcoming and pleas one time have I came and left disappointed. The customer service that I have recieved (Kelvin) each and everytime has always been welcoming and pleasant. The waiting area is fully equipped with coffee, wifi etc. All what is essential to make your wait extremely comfortable, although they get you in and out expeditiously. Overall the service is great! More

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They were able to get my car in and out for some recall work very quickly, and the associates at the service center were very kind! However, a few days later I got an email saying that I had declined 4 ser work very quickly, and the associates at the service center were very kind! However, a few days later I got an email saying that I had declined 4 services, most of which had already been taken care of at a different service center, but more importantly none of that had been brought to my attention at the end of my appointment. All they did was give me my receipt and let me know my car was all set. I appreciate the pleasant and efficient service, but I don't appreciate having that potentially important information being withheld. I feel like it was a tactic to get me to come back in, and it tells me that they didn't actually complete a full inspection of my car. More

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As always they are fantastic fixed my recall and did my maintenance and had my car back to me quickly and as promised maintenance and had my car back to me quickly and as promised More

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G o o o o o d j u s t t r y i t More

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They are very knowledgeable and friendly. They fixed the car in a timely matter and just overall was very satisfied with the whole process. They fixed the car in a timely matter and just overall was very satisfied with the whole process. More

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This is my 2nd service visit to Danbury. ..both were warrantee issues. My car was taken in when I arrived and finished when promised. My advisor, Kevin, kept me informed and walked me back to ..both were warrantee issues. My car was taken in when I arrived and finished when promised. My advisor, Kevin, kept me informed and walked me back to the car when it was done. I have 2 issues with KIA...NOT your dealership. I had this car for months while this recall was all over the web about a fire hazard but I never got a note/email from KIA alerting me NOT to park near any building....which was in the recall. Very irresponsible on the part of KIA. My 2nd issue is that your dealership will not honor the free 1st (and possibly 2nd) service at 8000 miles. Why..because the car was not purchased at your dealership. I have never run into this with my GM cars and Jeeps that we also own. That is a policy that really should be changed. I should not have to purchase a Maint package just to get a service covered by the warrantee. More

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On Aug 15, I brought my 2020 Kia forte for oil change and tire rotation. When departing on the highway back home, I realized from the tire pressure display that the tires had NOT been rotated for the additio tire rotation. When departing on the highway back home, I realized from the tire pressure display that the tires had NOT been rotated for the additional $35 I was charged. I came in with the right rear tire 4 psi lower than the other 3 tires. I had the exact same situation on the drive home. Very disappointed. Definitely will not take my vehicle back there unless the dealership makes good to do the job honestly and completely. More

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My purchase was very easy, brought back my lease and made smooth transition into purchasing a vehicle to meet our needs very well done thank you Jeff and Jake smooth transition into purchasing a vehicle to meet our needs very well done thank you Jeff and Jake More

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I recently visited the service department for a routine oil change and for a recall, and I was blown away by the exceptional service I received. From the moment I walked in, Kelvin was professional, courte oil change and for a recall, and I was blown away by the exceptional service I received. From the moment I walked in, Kelvin was professional, courteous, and incredibly attentive to my needs. Kelvin took the time to thoroughly explain the work that needed to be done on my car, ensuring I understood everything before proceeding. They kept me informed throughout the process, and I truly appreciated their transparency and honesty. What stood out most was their genuine dedication to customer satisfaction. They went above and beyond to make sure my experience was seamless, even offering helpful advice on how to keep my car running smoothly between visits. The service was completed promptly and efficiently. I can’t thank Kelvin enough for his outstanding work and professionalism. More

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kelvin in service is super helpful! he always goes above and beyond. i have dealt with other kia dealers and they were horrible. he always goes above and beyond. i have dealt with other kia dealers and they were horrible. More

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