Kelvin Brito | Page 55

Kelvin Brito at the Service Center was excellent Kelvin was fantastic from the minute I walked into the service center until I picked up my car. I was there for tires, but also had an issue that had Kelvin was fantastic from the minute I walked into the service center until I picked up my car. I was there for tires, but also had an issue that had just popped up.Let's just say I'm grateful for the car's warranty.Anyway-he was great at communicating throughout the day, as well as answering me back quickly when I called with a question. He represented KIA very well yesterday, so thank you again. I honestly didn't mind spending the money outside of the worked on the issue, and even added on a oil change i didn't necessarily didn't need. One thing I do have feedback on that's posted the KIA danbury website-it does say due to Covid-19, they can come and pick up your car and deliver it back to you. When I had called to confirm the day prior to my appointment, I inquired about that and was told by someone (Not Kelvin, a woman who identified herself as Cindy) that they couldn't do that because they are working on a shortened staff due to the Corona virus. While obviously understandable about the staffing concerns, it IS represent on Danbury Kia's service center web page and probably should be taken down or amended so there is no confusion or even loss of business due to conflicting information.This is posted under the updates regarding Covid 19- " Our parts and service department is open. Additionally, we have a pick-up/drop off service. Our team will come to you, pick up your vehicle, perform the required services and then drop it back off for you as quickly as possible". Kelvin definitely saved that with his great service. Well done! More

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I am very disappointed that Danbury Kia sold me a used vehicle that had brake problems that became apparent within a month of purchase and they wanted to charge me to fix it! Then after I told them that vehicle that had brake problems that became apparent within a month of purchase and they wanted to charge me to fix it! Then after I told them that the salesperson said they will make good if something is wrong within a reasonable time of purchase they will fix it! So when I relayed this to the service department, they told me because of the pandemic they can't get in contact with him! And they offered to knock $200 off, so still wanting me to pay over $600 for a problem they knew the vehicle had! I haven't even made my first payment yet! Unbelievable! So Danbury Kia is a lemon farm. By the way, I work in radio on-air with an afternoon drive show and I have a podcast...and yes I talk about these things on my show! Unbelievably disappointed ...my first purchase from Danbury Kia - and my last. More

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Very nice in service department. Wait was just as long as they stated. Reviewed what was done to my car. Explained coupon for car wash would be honored still due to Corona they stated. Reviewed what was done to my car. Explained coupon for car wash would be honored still due to Corona More

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After an initial scheduling snafu, everything went smoothly. Very happy with service I received and the amount of time it took. Will be back again. smoothly. Very happy with service I received and the amount of time it took. Will be back again. More

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Great service department got me in on time and out. The sales department also is great, they walked me through everything they were doing. Thank you so much sales department also is great, they walked me through everything they were doing. Thank you so much More

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Although it was a long wait just for an oil change. They went over the car and explained what else had to be done. thank you went over the car and explained what else had to be done. thank you More

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Easy to make service appointments, car done when they say it will be done. Waiting area clean and well stocked with snacks and coffee/tea. it will be done. Waiting area clean and well stocked with snacks and coffee/tea. More

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Everyone is always courteous, helpful, AND knowledgeable. I know nothing about cars so it is important that I feel confident that the work is done correctly and the advice is solid, and I always do! I know nothing about cars so it is important that I feel confident that the work is done correctly and the advice is solid, and I always do! More

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Dear Service Manager at Kia of Danbury,I am happy to Dear Service Manager at Kia of Danbury, I am happy to inform you that I received exceptional service on my most recent visit for oil change service, Dear Service Manager at Kia of Danbury, I am happy to inform you that I received exceptional service on my most recent visit for oil change service, yesterday, February 29th. Kelvin Brito reviewed with me that I had my free second oil change and that there would be a small charge if I decided to do my tire rotation. Well, I not only did the tire rotation but asked him all about my brakes, tire tread life, battery life, etc. I intend to keep this car for a long time so servicing my car at the regular intervals and doing everything required is very important to me. Well, both Kelvin Brito and Sean who checked me out were AWESOME! All questions were answered, fees to get tires and brakes down the road were quoted. I have learned about a special tire sale coming in the month of March. Sean told me that I could get a FREE car wash down the road on Kia's nickel which was a very pleasant surprise. Thus, not only did the my tires get rotated and my oil changed but I left knowing what the battery measure too or 520/640. Thus, do get all my questions answered in a professional and knowledgeable matter greatly impressed me. Service Department is OUTSTANDING and you are fortunate to have a great team there at KIA!!! I am a very satisfied and happy service customer of Kia's. Thank you all! Sincerely, Barbara More

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The service department is very nice. I get my oil changes ane tire rotations there and their prices are great! The timing of the service is reasonable, and you get a free carwash from down the street. I am v ane tire rotations there and their prices are great! The timing of the service is reasonable, and you get a free carwash from down the street. I am very happy with the service dept. More

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