Kelvin Ruffin | Page 2

Our Salesman We have known Kelvin Ruffin for many years from selling us 3 Hyundais. We kept in touch through Summerville Ford and to Palmetto Ford. He was able to We have known Kelvin Ruffin for many years from selling us 3 Hyundais. We kept in touch through Summerville Ford and to Palmetto Ford. He was able to fit us into a 2013 F150 and a 2017 Expedition. I recommend Palmetto Ford to provide a vehicle and maintain it after the sale. Kelvin has made car buying less stressful and he shows he cares for his customers. Well done Kelvin. More

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Didn't have what I wanted but found it for me! I researched two types of trucks told the sales representative what I was looking for and what I wanted to test drive. Had both types of truck readil I researched two types of trucks told the sales representative what I was looking for and what I wanted to test drive. Had both types of truck readily on hand and had a good test drive and explanation of everything available on both trucks. The dealer did not have an F250 like I wanted but Kalvin located two in SC and we read the options both offered. I bought the truck on Monday and picked it up on Thursday. It was satisfying experience all around. Also I talked the Dan about the internet page. When I was researching the the types o trucks, the engine size on the top of the page did not match the description of the same engine further down on the page. Dan said that they were looking into why this happened. My other concern was if the description of the engin was incorrect what else was incorrect about the truck. More

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Kelvin and Palmetto Ford are the Best! If you need a new car go to Palmetto Ford. Call and ask for Kelvin Ruffin .I enjoyed the whole buying process. This is the Charleston Dealership t If you need a new car go to Palmetto Ford. Call and ask for Kelvin Ruffin .I enjoyed the whole buying process. This is the Charleston Dealership that does everything that the advertise. More

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Smooth and easy! Kelvin Ruffin met me at the door with a smile and a handshake, and it only got better from there. He told me that he was going to get the best possibl Kelvin Ruffin met me at the door with a smile and a handshake, and it only got better from there. He told me that he was going to get the best possible deal for me and he did. I have never had a smoother, easier car buying transaction than the one I had with Kelvin. He went out of his way to make sure I was comfortable and fully informed all the way through. More

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Kelvin Rufffin, Boston Felton & Mike K. Kelvin Ruffin, Boston Felton & Mike K staff very easy to work with. My 2011 Fiesta broke down while on vacation and Mr. Ruffin and staff made it poss Kelvin Ruffin, Boston Felton & Mike K staff very easy to work with. My 2011 Fiesta broke down while on vacation and Mr. Ruffin and staff made it possible for me a college student to drive away in a new Focus. I am very appreciative of their help and knowledge. More

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Great people, great experience These people at this dealership are amazing and attentive. Kelvin who assisted me with my purchase was very informative about certain things I inquire These people at this dealership are amazing and attentive. Kelvin who assisted me with my purchase was very informative about certain things I inquired about before, during, and after my purchase. Mike Kalinowski was great when it came to the financing portion. Neither guys had a problem with breaking things down for me, since it was my first time buying a vehicle!! I would definitely deal with these men and refer everyone looking for a vehicle there!! Thank you guys for making my 1st car purchase (and on my own) an exciting ordeal!! More

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Great experience at a car dealer for a change. Found used truck I wanted online while working out of town and was able to secure the truck at a good price. Kelvin Ruffin is the man to see, he'll ge Found used truck I wanted online while working out of town and was able to secure the truck at a good price. Kelvin Ruffin is the man to see, he'll get my business from now on! More

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A bright helpful face at Palmetto Ford! Recently I purchased a new I-phone and the change resulted in all my favorite pre set contacts being deleted from my Blue Tooth system. At age 68 I am Recently I purchased a new I-phone and the change resulted in all my favorite pre set contacts being deleted from my Blue Tooth system. At age 68 I am somewhat challenged by some of these easily accomplished tasks a 12 year old can do instantly so I brought my Lincoln MKX to your dealership for help. Your showroom directed me to Kelvin Ruffin. He was not only very helpful and instructed me how to reclaim my numbers but his interaction with me changed what had previously been a very negative experience for my family with Palmetto Ford. We are winter residents in Charleston and about six years ago my previous MKX was severely damaged in the middle of the night by a drunk driver while parked outside my son's home. The vehicle was towed to your dealership for a claims adjuster to evaluate and for repair. The insurance company promptly signed off on all work and my husband had to rent al all wheel drive vehicle to return to our other home in Blowing Rock, NC as we were preparing to leave on a cruise. Three weeks later Palmetto had made no effort to begin repairs on our vehicle. We contacted the owner of Boone Food, Alfred Glover, where we had purchased several Lincolns and asked if he knew anything about Palmetto. He did not but promised to look into it and see if he could help us. His research suggested that Palmetto had one of the worst service reputations for the Ford brand on the East Coast. We asked him if he would do the work and we had our car towed the 300 miles back to his dealership where we had always enjoyed excellent service. FYI- we have shared this story with dozens of friends over the years .. not good for Palmetto. Since then we have purchased three more Lincolns from Boone Ford. One ( a 2016 MKX was for our son, Morgan Herterich, who lives here full time in Charleston and I believe has had some experience with Palmetto.) Kelvin was the first person I have interacted with since our very negative experience with your service department six years ago and based upon the excellent one we shared I would be amenable to possibly purchasing a future Lincoln from him in the future. Perhaps, he should have been overseeing your Service Department. My companies are service oriented and I understand the value to the public of positive experiences. Selling vehicles is one thing, servicing them and enjoying a positive income stream is quite another! Bravo to Kelvin for being such a valuable representative of your company. Suggest you take good care of him - or one of your competitors will... PS: I was not permitted to submit this review without completing the first two questions on this survey. The first was number of stars for service and the second was whether I would recommend your service department to a friend. Honestly, If given the option I would have been unable to complete this section as Mr. Ruffin is in your sales you department not your service one. Karyn Kennedy Herterich More

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Third Lease This week I leased a Lincoln MKZ Hybrid from Palmetto Lincoln/Ford. Each time I have worked with Kelvin Ruffin and found him to be patient with my re This week I leased a Lincoln MKZ Hybrid from Palmetto Lincoln/Ford. Each time I have worked with Kelvin Ruffin and found him to be patient with my requirements, knowledgeable in helping me to make useful decisions, honest and pleasant to work with. In closing the deal, I found Mike Kalinowski open to my suggestions and thoroughly knowledgeable of there details in leasing a vehicle. Nycki Hagan has able guided me through the details of this newest model. More

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Awesome I had the best experience at Palmetto Ford from the moment I got there! Kelvin got me in the vehicle I wanted and made me feel as if I was apart of th I had the best experience at Palmetto Ford from the moment I got there! Kelvin got me in the vehicle I wanted and made me feel as if I was apart of the family! More

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