Ken Ashby | Page 25

Misleading and not given full disclosure As far as the sales department, I have recieved nothing but excellent service. However, this time around in taking my vehicle for servicing, I feel I As far as the sales department, I have recieved nothing but excellent service. However, this time around in taking my vehicle for servicing, I feel I was taken advantage of. I was never told what fees would be be associated with the service, I was just recommended on what should be done to the car. Ken, the service associate we dealt with, made it seem that GM covered these services over the phone. Upon arrival, these services had been done already without being told how much they cost and that they would be done. We were not expecting these charges and were not happy the fees were never disclosed prior. I will no longer be taking my vehicle to Sands in Surprise. More

by JENNC8030 Verified Customer Verified Customer

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Exceptional Service! Ken in the service department went above and beyond the call of duty to ensure my vehicle was top notch. I had a warranty issue that was caused at th Ken in the service department went above and beyond the call of duty to ensure my vehicle was top notch. I had a warranty issue that was caused at the selling dealership and because of Kens tenacity I now have a new set of tires, recall service complied with, routine service done and my truck is 100% again all without being burdened with going to the selling dealership. The service and parts department at this dealership are the only reasons to go here and Ken is a perfect reason why. Thank you Ken More

by FUNKWES Verified Customer Verified Customer

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It's great! Ken was amazing! He help me out and updated me along the way which makes the process bearable. The only con about it was the long wait. Otherewise, it Ken was amazing! He help me out and updated me along the way which makes the process bearable. The only con about it was the long wait. Otherewise, it's all good. More

by 10HEYITSMEEH17 Verified Customer Verified Customer

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Service repair Best service to date , though and very informative , highly recommend Sands and Ken for any future service work required on my Sonic . Liked the class Best service to date , though and very informative , highly recommend Sands and Ken for any future service work required on my Sonic . Liked the classic cars on display in the showroom. More

by garycrawford63 Verified Customer Verified Customer

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