Ken Cook

Bridgewater Chevrolet has been the primary dealership servicing my vehicle for many years. Unfortunately, on Monday, September 21st, I was notified, with pictures, that my vehicle’s frame was severely ru servicing my vehicle for many years. Unfortunately, on Monday, September 21st, I was notified, with pictures, that my vehicle’s frame was severely rusted and could have snapped at any moment, potentially causing a terrible accident. My concern is the gross negligence in failing to identify this dangerous deterioration during the many oil changes, tire rotations, and repairs performed over the years. As a loyal customer, I am extremely disappointed that this issue was not discovered sooner. To make matters worse, I had to pay for an oil change and a diagnostic fee for a vehicle that now needs to be junked. After years of loyalty, it is unfortunate that my experience with this dealership has ended this way. If I could give zero stars, I would. More

by BRENDAMCCLINTON Verified Customer Verified Customer

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I'm always treated with professionalism and courtesy. Staff completes service in a reasonable amount of time. Waiting lounge is clean and comfortable, Provides refreshments such as hot coffee and bagels. Staff completes service in a reasonable amount of time. Waiting lounge is clean and comfortable, Provides refreshments such as hot coffee and bagels. More

by gcap65 Verified Customer Verified Customer

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Work performed in expected time. Service advisor very clear and responsive. Provided recommendation on another warranty. Service advisor very clear and responsive. Provided recommendation on another warranty. More

by carl.bates0501 Verified Customer Verified Customer

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On Sept 7 2026 I had my truck towed to service because of no power steering, the tow driver drove the truck in to the service bay, when a service driver went to start the vehicle it would not start, unbeliev no power steering, the tow driver drove the truck in to the service bay, when a service driver went to start the vehicle it would not start, unbelievable since 5 minutes before the truck was driven in, I was told that was another issue, the chances of that happening are astronomical, I was told it was a coincidence, not buying it but at the mercy of the service writer what could I do. I got a call the next day September 8 that the truck was ready to be picked up, and was given the dollar amount for the job, which seemed high, however I had not seen my receipt to see what the charges actually were, I was way over charged on labor $450 for a plug in module and another $450 for installing 2 straps for power steering, both were simple bolt on items, two screws on the plug in module took maybe 10 minutes to install and the 2 straps has 2 bolts each, even is both had 2 hour labor it would not be $450 each, the receipt just showed $450 labor for each job with itemized parts which I’m ok with, however the labor should show labor hours for each job, not just add labor $450, plus $117 for shop supplies? Before leaving I noticed the right tire pressure sensor showed a line not a pressure number I went back in Ken went with a tool around the 4 tires but could not get a reading on one tire, he told me to come back the next day which I did Sept 9 at 7:00 am, when they did the original diagnosis it did not show a code for the air sensor only when I started the truck the screen on the dash was set to tire pressure that’s how I noticed no pressure number on the front left tire ,Ken was not in yet so I spoke to another service writer, I told him why I had to come, and he said “it’s a coincidence” How many coincidences are happening in your service department? When Ken came in he said he was given me “a one time customer appreciation” for the sensor, please, and not charge me for the sensor, which it was not needed since he used a differ tool to scan the tires again and he claimed that the tool he used the day before was faulty, so I had to drive to the dealership at 7:00am because of a faulty tool, and stating they were doing me a favor for not charging me. You can’t even make this up, terrible service and got ripped off on top of it.Needless to say I will not use you for service or buying a vehicle and will pass the word around verbally and social media about my experiences More

by mikearubio Verified Customer Verified Customer

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Great people pleasant to work with had my truck in and out very fast very courteous out very fast very courteous More

by kenmarkhome Verified Customer Verified Customer

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It was very good service like everybody is good help and take care of people take care of people More

by ewcayado Verified Customer Verified Customer

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I’m pleased with the professional, good work done on my car as well as the good service! car as well as the good service! More

by fridona2010 Verified Customer Verified Customer

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Great Service Proud to be apart of the Chevrolet Family just Great Service there TY‼️ just Great Service there TY‼️ More

by Coreyevans471 Verified Customer Verified Customer

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Sales department and service department very nice people to deal with and very helpful too to deal with and very helpful too More

by martyh78 Verified Customer Verified Customer

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Ken and the service team keep delivering outstanding service for my family! Highly recommend this dealership for all your needs. service for my family! Highly recommend this dealership for all your needs. More

by GeneMish Verified Customer Verified Customer

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