Ken Costa
Ken Costa at Fremont Toyota

Ken Costa | Page 8

Internet Sales Manager

Fremont Toyota

5851 Cushing Pkwy
Fremont, CA 94538

Contact Me
4.9
154 Reviews

Born and Raised in the bay area, Great Customer Service Skills, Professional Business Management, Passionate in helping customers to achieve the vehicle that best fits the needs of the family. and future buyers in the family Looking forward to hearing from you to give you the best overall purchase experience Thank you

Industry Experience

36 yrs, 11 mos

Languages Spoken

English English

4.9

154 Reviews

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154 Reviews of Ken Costa

May 07, 2021

Dealership Rating

Ken from Toyota Fremont was the person who helped me choose my first car, the experience was really good and he gave me good deals. More

by ADITYABECKHAM07
Recommend Dealer
Yes
May 07, 2021

Fremont Toyota responded

We appreciate you taking the time to share this positive feedback! We hope you're loving your new ride and that you'll come back to see all of us before too long!

April 20, 2021

Dealership Rating

This is simply the best Toyota dealership in the bay area. Laurie Igaribay was a great salesperson. There was no pressure and no games. Thank again More

by KEVINSHEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Laurie Igaribay

Apr 20, 2021

Fremont Toyota responded

Kevin, thank you for the 5-star rating and your shout-out to Laurie! We look forward to working with you in the future.

April 12, 2021

Dealership Rating
Employee Rating

I enjoyed the process of working with Ken Costa at Fremont Toyota. It was a clear and concise process and I got a great deal! More

by MONI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Taguinod

Apr 13, 2021

Fremont Toyota responded

Wonderful to hear that you enjoyed working with Ken! We're happy to hear that he was helpful during your recent visit. Thank you for visiting us, and we look forward to working with you again in the future!

April 02, 2021

Dealership Rating
Employee Rating

Ken was my sale representative. He was very helpful and straightforward with negotiating price for my Toyota Corolla, and I was able to stay within my budget. I appreciated that. 5 Stars for Ken. More

by sweetpotato224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 07, 2021

Fremont Toyota responded

We really appreciate your feedback regarding your recent visit with us. It’s our goal to provide an exceptional customer service experience to everyone who walks through our doors and we’d like to apologize for not meeting that expectation. We certainly understand that purchasing a vehicle can be stressful and we work to make the experience as stress-free as possible. We’d love to have the chance to speak with you to discuss your visit in further detail. If you would, please reach out to our General Manager Mark Hashimi at markhashimi@fremonttoyota.com at your earliest convenience.

Apr 14, 2021

sweetpotato224 responded

I appreciate the call from Cecilia informing me that the employee in question was talked to about her attitude and negative experience I had with her. As someone who had worked in customer service before, I definitely do not agree with the saying "Customer is always right". However if I, customer, talk and treat employees with respect, I like to be treated with respect in return. That's all. I appreciate Ken, Cecilia and everyone else who had been very nice to me.

April 01, 2021

Dealership Rating
Employee Rating

Returning customer and everytime I got the same, great customer service. Staff always friendly and helpful. Ken Costa was working around my needs and finances and never forcing a move that didn't feel r More

by OMARSFO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Raffi Hashemi, Robert Taguinod

Apr 02, 2021

Fremont Toyota responded

Thank you so much for your kind review and continued loyalty! We're glad to hear our dedication to providing a friendly, no-pressure shopping experience brought you back to us, and that Ken was able to live up to those expectations. We look forward to seeing you again!

March 20, 2021

Dealership Rating
Employee Rating

We came in complaining of a strong fuel smell in our brand new 2021. The service department sent us on our way claiming we just overfilled at the pump (even though it had been weeks since we filled up). More

by LIAM
Customer Service
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Andrew

Mar 24, 2021

Fremont Toyota responded

Liam, thank you for sharing this candid feedback with our team. We're disappointed to hear that your visit with our service team didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. We'd appreciate the chance to discuss your visit in further detail to find an appropriate solution. Please contact our General Manager Mark Hashimi at markhashimi@fremonttoyota.com.

March 18, 2021

Dealership Rating
Employee Rating

Ken Costa the best representative I have ever meet. He so nice and friendly to explain all the features and let the customer decide what they wants. A Big Thumbs up to Ken Costa!! Thank you! More

by KARTHIKKRISHNAN1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Eder

Mar 22, 2021

Fremont Toyota responded

Thank you for the 5-star rating! We're glad to hear that you had such a wonderful car shopping experience at our store. We're here if you need anything else in the future!

February 14, 2021

Dealership Rating
Employee Rating

I got my new RAV4 from Fremont Toyota and it was a pleasant experience, salesperson was so helpful and explained and answered all our questions. More

by Lorna G
Recommend Dealer
Yes

Other Employees Tagged: Robert Taguinod

Feb 15, 2021

Fremont Toyota responded

Thanks for the review Lorna! We're happy that you chose us to get a new RAV4. Congratulations on your new vehicle!

February 10, 2021

Dealership Rating
Employee Rating

Easy and awesome to work with. Second person in my family to buy a car here. We will absolutely return and send in more referrals. More

by KC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2021

Fremont Toyota responded

Great to hear! Thank you for your 5-star rating and recommendation of our store. Please reach out if there is anything else you need!

February 02, 2021

Dealership Rating
Employee Rating

My experience with Fremont Toyota was great! Ken helped me and he made the process fast and smooth. He asked me what I was looking for and gave me my options. I would come back to purchase here again! T More

by CHARRUIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Taguinod

Feb 03, 2021

Fremont Toyota responded

This is wonderful to hear! We appreciate you taking the time to let us know how we're doing. Thank you for your business and we look forward to the opportunity to work with you again in the future!

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