Ken Graf | Page 11

The service department is a nightmare. We took my girlfriends new 2025 Arya that was leased though them that has had a ton of issues in for service. They said they couldnt recreate any i We took my girlfriends new 2025 Arya that was leased though them that has had a ton of issues in for service. They said they couldnt recreate any issues after driving the car for 20 miles and said if they persisted we should bring the car back in. So essentially just refusing to fix anything. Low and behold the issues persisted immediately so we try to call to setup an appointment. They 3rd party their calls so they have no clue what is going on. They want me to wait 3.5 weeks to get the car in and it took 14 minutes on the phone to even get the appointment scheduled. I have tried calling the service department directly 3x and keep getting routed to a 3rd party who each time have told me that someone would reach out. Its been 4 days and nobody has reached out. What does one have to do to be able to talk to someone at the dealership? What does one have to do to get their car fixed at this dealership? Do I just need to leave reviews everywhere to get someone to help as calling them doesnt seem to work. More

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Service writers were very responsive and listened to my concerns about what was going on with my car concerns about what was going on with my car More

by madmech63 Verified Customer Verified Customer

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Pleasant to work with. Nice waiting area with coffee, water, and snacks. Didn’t try to pressure in any extras. Nice waiting area with coffee, water, and snacks. Didn’t try to pressure in any extras. More

by jaspuc Verified Customer Verified Customer

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Fast, prompt, great customer service, explained things well, price was good as well, will be back. well, price was good as well, will be back. More

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Always friendly, helpful and timely. No pressure to buy more and always greeted on time. No pressure to buy more and always greeted on time. More

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My oil change was done in an hour. That is great was a reasonable amount of time. That is great was a reasonable amount of time. More

by mel Verified Customer Verified Customer

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Good service! They were done with my oil change much faster than expected! Very friendly customer service as well. They were done with my oil change much faster than expected! Very friendly customer service as well. More

by alexrod39 Verified Customer Verified Customer

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Greeted immediately with no waiting. Friendly knowledgeable staff. However, not a fan of their review process. Friendly knowledgeable staff. However, not a fan of their review process. More

by Peacefulbydesign Verified Customer Verified Customer

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Very efficient. Appreciated the help in getting me set up for some warranty work that needed to be done. Appreciated the help in getting me set up for some warranty work that needed to be done. More

by helmrick37 Verified Customer Verified Customer

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The service center was understaffed. My advisor was somewhat curt in his interactions with myself and other patrons. My advisor was somewhat curt in his interactions with myself and other patrons. More

by Jpmantzaris Verified Customer Verified Customer

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