Ken Graf

Igor was fantastic. Second car I have bought from him and I would buy more. He’s very attentive understands what I was looking for and went and found the car I wanted an Second car I have bought from him and I would buy more. He’s very attentive understands what I was looking for and went and found the car I wanted and had fair negotiation. More

by CG Verified Customer Verified Customer

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A mistake happened but now my vehicle is looking great. Thank you so very much. Thank you so very much. More

by ladonna.mustin Verified Customer Verified Customer

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the work was done quickly and professionally. Since the online scheduler is hard to use for warranty issues, I was glad they could set that appointment for me. Since the online scheduler is hard to use for warranty issues, I was glad they could set that appointment for me. More

by alex.stone Verified Customer Verified Customer

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Awesome Services and the service Rep did an Excellent job in explaining the process beforehand. Thanks 🙏🏿 in explaining the process beforehand. Thanks 🙏🏿 More

by Mjxsnjr49 Verified Customer Verified Customer

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Enjoyed the service quick and reasonable. Coffee and snacks waiting room fine. Check up on brakes and other components great. Price was right. Coffee and snacks waiting room fine. Check up on brakes and other components great. Price was right. More

by 6129130713 Verified Customer Verified Customer

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Serviced my new Kia Carnival without needing an appointment and had the new mirror installed that day. appointment and had the new mirror installed that day. More

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Prompt service and I appreciated that the person helping me came to talk about suggestions for additional work and provided the cost upfront. me came to talk about suggestions for additional work and provided the cost upfront. More

by tracytomber Verified Customer Verified Customer

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Clear pricing up front. The advisor was informative snd did not try to upsell unnecessary or untimely work. The advisor was informative snd did not try to upsell unnecessary or untimely work. More

by cumminsd68 Verified Customer Verified Customer

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Very polite and helpful explaining what is need on my car. Would recommend this dealership.. car. Would recommend this dealership.. More

by CAROL_A_WARRINGTON Verified Customer Verified Customer

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This was my first oil change on my 2025 Telluride SXP. This is also the first time I've been told the first oil change on a new purchase IS NOT free. I've been a loyal Luther Kia Inver Grove Heights custo This is also the first time I've been told the first oil change on a new purchase IS NOT free. I've been a loyal Luther Kia Inver Grove Heights customer for 20 years. In that time I've bought a used Santa Fe, 2 new Nissan Rogues, 7 new Kia Sorentos, and 2 new Kia Tellurides. Every time I bought a car from this dealership I received the first oil change for free. NOT THIS TIME. I was told the sales manager told the service advisor this stopped two years ago. No, I had the first oil changed on my previous 2022 Telluride - FOR FREE. Beyond that, the "mechanic" that performed the oil change not only reset the Since Refueling mileage, he also reset the Accumulated Info mileage. I was keeping the Accumulated Mileage from manufacture date to accumulate average mileage since new - NOT ANY MORE - THANKS A BUNCH. This is also a first for me. He also changed the climate control to LO so the AC was on perpetually. Quit fiddling around with the customer settings on climate control or other settings! And to finish the package, the complimentary "wash job" that I received actually left the hatch door and window dirtier than when I came in. IS NO ONE WATCHING WHAT THE xxxx IS GOING ON? With the sales manager and service manager changes in the past few years I am seeing a negative change in customer care and frankly, I don't appreciate it. It would appear they no longer care about the people that brought this dealership to it's current position. Frankly, I don't believe I will be participating in their experiment for my future service needs, much less future purchases. More

by Glenvis Verified Customer Verified Customer

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