Ken Gray | Page 23

My Personal Dealer I would like to take a moment to say how happy I was at the service received at David Dodge. I have been buying vehicles for over 40 years and this is I would like to take a moment to say how happy I was at the service received at David Dodge. I have been buying vehicles for over 40 years and this is the first time I have returned to a dealership for another vehicle. In addition to my 2015 Grand Cherokee, I previously purchased 2014 Cherokee Laredo. The service department always made me feel valued and handled any maintenance issue in a timely and professional manner. The sales staff never pressured me during negotiations, and upon reaching a deal, the finance manager was patient, and thorough while reviewing my options. Whenever I go to David Dodge, I feel as though I am visiting friends, who just happen to service my vehicle. I would highly recommend David Dodge, the best dealership I have ever done business with. More

by MORRIS LANE Verified Customer Verified Customer

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Great experience, salesman Ken Gray was awesome. After talking to Ken late Thursday night ( 1/14/2016 ) my wife & I arrived at the dealership around 1:30pm on Saturday 1/16/2016. Ken was with another After talking to Ken late Thursday night ( 1/14/2016 ) my wife & I arrived at the dealership around 1:30pm on Saturday 1/16/2016. Ken was with another customer but was still able to welcome us.After he was done with the other customer we told him what car we wanted.We purchased a 2016 Chrysler 200C that I had seen.The car has the safety package, heated seats,heated steering wheel, a lot of other tech stuff. Ken is not only a great salesman but a greater human being . All this was done with a smile & a few jokes to ease the tension. Did I mention the I did not have the best credit as some, but they were able to get the deal done without making me feel small or bad like other dealerships. The people that work at David Dodge are very professional.This is the place to buy a car. Al & Debbie Ward. More

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New Jeep purchase This was my second purchase of a Jeep product from David Dodge dealership within 5 years. Another great buying experience. Everyone was more than help This was my second purchase of a Jeep product from David Dodge dealership within 5 years. Another great buying experience. Everyone was more than helpful. Jason, Kenny, Jan and especially my Sales Specialist David Cooke. Love my new Jeep Cherokee and will be back again. Brian J. Coons Unionville, PA More

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Horrible In April 2015 I bought a brand new 2014 white Dodge Challenger. Over the course of nine months I finally broke 3200miles. On Friday, January 8th I bro In April 2015 I bought a brand new 2014 white Dodge Challenger. Over the course of nine months I finally broke 3200miles. On Friday, January 8th I brought it in for the first time for an oil change and service since I was about to break 3000 miles. Everything went smooth. On Thursday, January 14th I made a call to your service department stating that there is a design issue I am unhappy with that I would like resolved… If you are not familiar with the Challenge models I will explain… In order to open the driver’s side or passenger side door the window must go down about one half inch. It than remains there until the door is shut, then rolls back up. When the temperature is below freezing, as it is most mornings now, both doors and windows are frozen. I must force the door open, risking breaking the window. Once the door is open, it will not shut. The window it in the up position, frozen, not allowing me to secure my door. This has happened multiple times causing me to DRIVE TO WORK IN THE MORNINGS HOLDING MY DRIVER’S SIDE DOOR CLOSED. When I open the passenger door I HAVE TO USE A BUNGIE CORD ACROSS THE CAR TO THE DRIVER’S DOOR, WHICH I AM STILL HOLDING SHUT, TO SECURE THE PASSENGER DOOR. It takes anywhere from 10 to 20 minutes for the car to warm up enough that the windows will go down so I can secure my doors. This needs to be fixed immediately. The above was stated to the service department over the phone and in person on the 14th. They seemed to care and wanted to make sure the issue was resolved. I then received a rental and went on my way awaiting a call in the next few days stating the issue has been resolved and I can pick up my vehicle. On Friday, January 15th I received a voice mail from your service department stating that my car was left outside overnight in the freezing temperatures to recreate the issue. Your service department then stated that there was a sheet of ice covering the car, HOWEVER the doors and windows operated properly without any issue. Since I am a full time first responder paramedic who works 16 hour shift 5 to 7 days a week, it took me a few hours to answer the voice mail. When I made contact with your service department, the absolute earliest I could come in was Monday, January 18th at 7:30am. I said I would be there at that date and time and was told my vehicle would be ready to go with no issue… I didn’t get to your service department until 8:00am. Your service representative assured me everything is working as it should without any issue. The receipt I received that had my original compliant written on it, but it also stated that the issue has been resolved. Since I was a half hour late, I expected to pay and by on my way, but my vehicle was not ready… Twenty minutes go by and my vehicle is still not ready... Now I am at risk of being late for work. I was the only customer in the service department… Around 8:30am my vehicle is pulled out front “ready to go.” As I am walking up to my vehicle I notice my driver’s side door is open… I get in my vehicle and the window is frozen in the up position and I am unable to secure my door. I drive right back into the service area with my driver’s side door open. Everyone seemed to disappear and the service representative I was dealing with was now dealing with a customer. She notices me standing there. I am making it known I cannot secure by door by trying to shut it multiple times without success and questioning why she told me everything was fixed when it clearly is not. She then tells me I need to let my car warm up before everything starts working properly and for my door to close… THE SAME PERSON TOLD ME MINUTES AGO EVERYTHING IS WORKING FINE WITHOUT ISSUES, NOW SHE TELLS ME IT NEEDS TO TAKE TIME TO WARM UP BEFORE IT WORKS. THIS IS THE ISSUE I BROUGHT IT IN FOR!!! IT’S ALL WRITTEN DOWN!!! AND IT WAS NOT FIXED AFTER MULTIPLE TIMES YOUR SERVICE DEPARTMENT TOLD ME IT HAS BEEN RESOLVED!!! NO ONE SHOULD HAVE TO WAIT TO CLOSE THEIR CAR DOORS BECAUSE IT IS COLD OUT!!! I’VE BEEN AN INFANTRY SERGEANT FOR SIX YEARS, BUT LESS THAN AN HOUR IN YOUR SERVICE DEPARTMENT HAS ME READY TO LOSE MY MIND!!! I got right back in the same rental I just dropped off and left. Once I pick up my Challenger today, I WILL NEVER step foot into David Dodge again. Not only did your company waste my money, but you also wasted my time. I selected all of the names below in the "employee's worked with" because when one of you fails a customer, you all fail. SGT David C. Curry Jr. NRP More

by davidccurryjr Verified Customer Verified Customer

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Dodge Durango Thank you Ken for your Hospitality today. Very helpful and funny. I brought my Dodge Journey in for a recall and drove home in what I really wanted a Thank you Ken for your Hospitality today. Very helpful and funny. I brought my Dodge Journey in for a recall and drove home in what I really wanted a Dodge Durango. Always great experiences at David Dodge! My 3rd vehicle from this dealership and always personable and helpful. More

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My Purchase 2015 Dodge Dart Went to David Dodge because my family always buy our cars from Salesperson Ken Gray.. Traded in my Chrysler Pacifica, The Dart wasn't my first choice Went to David Dodge because my family always buy our cars from Salesperson Ken Gray.. Traded in my Chrysler Pacifica, The Dart wasn't my first choice but because of my credit rating I had to chose a lesser Model. Which was explained to me in good detail. Ken is very good at explaining everything that is going on. The Finance Dept. was also great. Only complaint is it was dark when we took delivery of car .Ken Walked me out explained all functions of the car to make sure I was familiar with them before I left. so in the morning I came out and looked at car and it wasn't detailed well ( It look good in the dark ). But other than that I would recommend them and Also Ken. More

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Amazing service I received incredible service. Ken Gray was very friendly and knowledgeable, and a pleasure to work with. The staff made the wait to purchase a new ca I received incredible service. Ken Gray was very friendly and knowledgeable, and a pleasure to work with. The staff made the wait to purchase a new car worthwhile. More

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5 esteellas Dave cook,steve ellis and ken gray me ayudaron henormemente tremendos vendedores me consiguieron el mejor negocio ,hasta me consiguieron un pago excel Dave cook,steve ellis and ken gray me ayudaron henormemente tremendos vendedores me consiguieron el mejor negocio ,hasta me consiguieron un pago excelente los mejore se los recomiendo didvi dodge los mejores More

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First Time Lease Leasing after over 50 years of periodically painful purchasing has begun. Ken Gray & Jason Finley guided apprehensive amateurs through the process rel Leasing after over 50 years of periodically painful purchasing has begun. Ken Gray & Jason Finley guided apprehensive amateurs through the process relatively easily. David Dodge has provided excellent sales & service for us during the past 6 years & 3 new vehicles. All the people in the service department have been great !! Feels like visiting good friends !! ~~~ More

by S.Elf Verified Customer Verified Customer

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BEST SALES EXPERIENCE IVE EVER HAD Was looking for a new truck and I called who else but Ken Gray from David Dodge. Kenny found the exact truck I wanted. It was ready when i got there t Was looking for a new truck and I called who else but Ken Gray from David Dodge. Kenny found the exact truck I wanted. It was ready when i got there to pick it up. He went over in detail every feature about my new vehicle. He sat in truck with me and showed me everything that had to do with the new instrumentation that i was not used to. When I drove off the lot, I was confident in my purchase of my new truck. More

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