Ken Hope
Ken Hope at Deur-Speet Motors

Ken Hope | Page 15

Service Advisor

Deur-Speet Motors

33 W Dayton St
Fremont, MI 49412

Contact Me
4.8
326 Reviews

Have always been involved with show cars and the show car circuit, I own 2 classic show cars. I live in Hesperia on the white river on 60 acre's, love the small town community feeling and working to make the customer happy.

Dealership Experience

10 yrs, 6 mos

Industry Experience

42 yrs

Specialties & Trainings

I have received a five year degree with the University of Automotive Management. Dealer Pro certified.

4.8

326 Reviews

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326 Reviews of Ken Hope

October 30, 2021

Dealership Rating
Employee Rating

Great service department. Friendly, fast, and 100% with communication. Ken was spot on and precise. They were extremely busy with service calls. Had to wait a day or two for them to get the cars done befor More

by slooster24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 01, 2021

Deur-Speet Motors responded

Love to hear great reviews on our service team! Thank your for your business and your review!

August 30, 2021

Dealership Rating
Employee Rating

Very courteous and professional. Readily available and answered all my questions, and provided a detailed update on future check-up appointments on my Jeep which was great!! More

by dude4249
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2021

Deur-Speet Motors responded

Glad to hear you had a positive experiance!

August 04, 2021

Dealership Rating
Employee Rating

Took care of my issue right away in a very timely matter. I took the vehicle in and explained what I thought was wrong. They confirmed the issue and took care of it right away. More

by psmalligan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2021

Deur-Speet Motors responded

Glad to hear you had a positive experiance!

August 02, 2021

Dealership Rating
Employee Rating

The Service department kept me informed about the status of my vehicle.The Parts department helped me with an additional parts purchase while I was there. I am pleased with the service work that was complet More

by Jeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bruce Gracik , Parts department

Aug 25, 2021

Deur-Speet Motors responded

Thanks for your review and for your business!

July 24, 2021

Dealership Rating
Employee Rating

Great customer service, and very friendly! I would recommend them 100% I had my truck the same day and that's even with them adding side steps! More

by amanda
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jay Luchies, Rick VanSickle , Dyan Zapletal

Jul 29, 2021

Deur-Speet Motors responded

Hey Amanda; Thanks for you for the review and for your business.

July 18, 2021

Dealership Rating
Employee Rating

Went in for an oil change and there were many cars lined up. Got us out in less than an hour. Great service! Friendly staff!! More

by galawren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rebecca Thompson

Jul 29, 2021

Deur-Speet Motors responded

Thank you for your business!

July 17, 2021

Dealership Rating
Employee Rating

The service has always been excellent from the service advisor Ken Hope to the mechanic Matt ! They are courteous and very helpful . The owners should be very happy to have them representing the dealershi More

by rfriese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2021

Deur-Speet Motors responded

Thanks for your kinds words and your business! Ken and Matt do a great job

July 09, 2021

Dealership Rating
Employee Rating

Great service, very helpful and lots of information - would recommend their service to anyone. They were very friendly and had a nice waiting area to sit in. More

by kruithoffelectricllc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 12, 2021

Deur-Speet Motors responded

Thanks so much for your review and your business!

June 15, 2021

Dealership Rating
Employee Rating

Very satisfied, stopped in on Friday afternoon told them what my problem was. They got me in on Tuesday , Ken called me Tuesday afternoon and told me what was going on. Picked my truck up Wednesday afternoo More

by ghersh109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 15, 2021

Deur-Speet Motors responded

Thrilled to hear you had a positive service experience. Thanks for your business

June 15, 2021

Dealership Rating
Employee Rating

I recently purchased a Grand Cherokee Limited. I had a trailer hitch put on and the wiring harness was not wired properly. I brought it back and Ken Hope addressed the problem and it was fixed to work pro More

by Art
Recommend Dealer
Yes
Jun 15, 2021

Deur-Speet Motors responded

Hey Art! Sorry to hear the harness was not done properly the first time - glad to hear we got it taken care of!

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