Ken Hope | Page 6

Great people had my Pacifica serviced and they were prompt and efficient they also explained the process for new car service prompt and efficient they also explained the process for new car service More

by RICK.KNYSZ Verified Customer Verified Customer

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The service department is the greatest around. They usually bend over backwards to help me fix my problem. Always very courteous and friendly while I am waiting for the repair to be done. They usually bend over backwards to help me fix my problem. Always very courteous and friendly while I am waiting for the repair to be done. More

by KKUCK99 Verified Customer Verified Customer

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The repair was done on schedule with minimal wait time and the cost was as quoted. and the cost was as quoted. More

by JOHNPUGNO Verified Customer Verified Customer

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they present a friendly and caring facility. They have reached out to service my jeep with the proper repairs and advised me of services due on my next visit. I dri ve 45 miles to them. And the They have reached out to service my jeep with the proper repairs and advised me of services due on my next visit. I dri ve 45 miles to them. And the popcorn aint bad either. More

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Always easy to get an oil change done without an appointment. Fast and friendly service. Reasonable prices for factory maintenance. appointment. Fast and friendly service. Reasonable prices for factory maintenance. More

by DAVIDMDILL Verified Customer Verified Customer

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Excellent oil change service: Immediate attention, friendly and quick. None better in my experience. Handled the vehicle with care. friendly and quick. None better in my experience. Handled the vehicle with care. More

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Always TOP NOTCH service and customer care. They put customers 1st even after sales are completed. Any & All service is always above & beyond, no matter the issue(s) They put customers 1st even after sales are completed. Any & All service is always above & beyond, no matter the issue(s) More

by NTRPRZ Verified Customer Verified Customer

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The lack of competence here is astonishing. I have given them dozens of opportunities and every time it leads to disappointment. They have damaged my vehicles and not said anything until I I have given them dozens of opportunities and every time it leads to disappointment. They have damaged my vehicles and not said anything until I notice it and point it out. I have the owner on video stating how unsafe my previous brand new truck was and then put me back in it two days later without fixing a thing. I will add i brought it in that same morning with my whole family in the truck and their service advisor Kens response before having the owner, Todd Schuiteman- who you will hear in the video,ride with me- "you didn't buy that truck here, there isn't anything we can do for you" I will add not for sympathy but just so you can understand how little they care about their customers this was all going on while I was receiving chemo treatments for cancer. At one of the most stressful points in my life they truly made it worse trying to get this brand new truck fixed. It was in there over a dozen times for the same issue. When went to have the vehicle lemon lawed they fought it every step of the way and continued to tell FCA the vehicle was fine. I almost forgot they tried to void the warranty on the air suspension of the truck because they said it was overloaded and the compressor burned up. Only because I refused to accept that did they actually do their job and realized the system was never charged from the factory. This truck was only a few months old at this point. They installed the steering gear wrong on my charger. The last time the charger was in there they said the main wiring harness was bad and that it was discontinued. The harness was in fact not bad and only a pig tail connector needed to be replaced and was available through FCA. Now on to my latest visit in which the drive line has a significant vibration and carrier bearing chatter. They refuse to warranty it and say there is nothing wrong even though it is very obvious that it is a problem. Even with video of the driveshaft and carrier chattering I was still told no there is nothing wrong with the vehicle. I could add 50 more stories of their failures as a dealership all the way back to 2010 when they put a motor in my 09 charger and 3 miles down the road had puked out all of the oil because they reused a parts. The dishonest nature of this business is deeply concerning. I have extended Mopar warranties on every vehicle I have owned and all of these items should be covered under that extended maxcare warranty. Please see some of the pictures and videos below of their handy work. More

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Service was great and every one friendly. It’s to bad you require 15 words, I almost didn’t fill this out because of that. It’s to bad you require 15 words, I almost didn’t fill this out because of that. More

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Ken went over and above researching the warranty on my car. He found warrantys that I didn't know I had which will save me money on an extended warranty I purchased and can not cancel. car. He found warrantys that I didn't know I had which will save me money on an extended warranty I purchased and can not cancel. More

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