Ken Klotter
Ken Klotter at Mike Castrucci Ford of Alexandria

Ken Klotter

Service Advisor

Mike Castrucci Ford of Alexandria

7400 Alexandria Pike
Alexandria, KY 41001

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4.6
25 Reviews
4.6

25 Reviews

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25 Reviews of Ken Klotter

May 28, 2026

Dealership Rating
Employee Rating

My brand new car was scratched in multiple locations on the hood during a routine service appointment; left multiple messages for the service Manager still no response or resolution a month later. More

by Jstrunk789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill Ritchie

May 21, 2026

Dealership Rating
Employee Rating

The service department is what makes the dealership they have taken good care of me More

by philipahicks63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 01, 2026

Dealership Rating
Employee Rating

Great customer service from the advisors. Quick turn around, upfront with pricing and upcoming services.. More

by Jamey.rigsby74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 16, 2026

Dealership Rating
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Very polite and professional have extreme knowledge about car repairs. I look forward to my next oil change. More

by Freealfred26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Ritchie

April 14, 2026

Dealership Rating
Employee Rating

Great service very friendly and helpful. I had a recall I didn't know about they did the recall and oil change in the time they said it would be ready. More

by ghbonar
Service Price Transparency
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Recommend Dealer
Yes

April 13, 2026

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Pleasant service representative. Quick turnaround on the oil change and tire rotation. I was able to wait for my car. More

by stephensont
Service Price Transparency
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Recommend Dealer
Yes

April 09, 2026

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I have gone and bought from Mike Castrucci since my old car was misdiagnosed elsewhere and they found the 3 problems with it immediately! I then bought a new car after they actually gave me some money for More

by gailsoloway
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Evan Lykins

April 08, 2026

Dealership Rating
Employee Rating

Good price did really quick job on my new tires and girl me in really quick got the job done bunch of cool guys Evan was a huge help thanks Evan Ken bill all the guys at castruccy More

by Jamstidham
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Bill Ritchie , Evan

November 07, 2025

Dealership Rating
Employee Rating

I have purchased more than a few new vehicles from this dealer. Always a good sales and service experience. More

by Walt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 21, 2025

Dealership Rating
Employee Rating

This service department is fantastic. Ken Klotter is professional, friendly and is great to work with! I highly recommend! More

by MLB
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
1

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