Bryan Smith

Always professional and very welcoming. Always no pressure about anything and always accommodating. By far way better experience than other dealerships. Always no pressure about anything and always accommodating. By far way better experience than other dealerships. More

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I have been associated with Mike Castrucci Ford, Alexandria, KY., since 2020 when I bought my 2020 Ford Escape. I have been impressed with this dealership since then. Alexandria, KY., since 2020 when I bought my 2020 Ford Escape. I have been impressed with this dealership since then. More

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They use a third party called TELECHECK to verify a check. In my case they turned down my check for $3,500 even though I had adequate funds in my checking account. check. In my case they turned down my check for $3,500 even though I had adequate funds in my checking account. More

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The entire staff was so professional. From Brian to Tom to the employees passing me by. My wife saw the van she wanted and without hesitant your team made it happen. From Brian to Tom to the employees passing me by. My wife saw the van she wanted and without hesitant your team made it happen. More

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Shady GM and FM. Stay away from this dealership. Condescending xxxxxx. Nick Rauch and the GM. After getting a vehicle from here, I was promised a key, several times, Stay away from this dealership. Condescending xxxxxx. Nick Rauch and the GM. After getting a vehicle from here, I was promised a key, several times, I attempted to get the key. Then all of a sudden I get my phone blow up, stating, “ I stole the vehicle” they even called the Army like I did something wrong. Unconscious bias, racist, and prejudice, would accurately depict the managerial team. More

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This is my 4th Ford and all from Mike Castricci. They are a great dealership! Friendly & professional. I always enjoy my experience. My sale rep is great and knows me. He is entertaining and helpful. are a great dealership! Friendly & professional. I always enjoy my experience. My sale rep is great and knows me. He is entertaining and helpful. Mike Castricci does it right…customer service and quality vehicles! More

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Found out last Thursday I needed to get a car. I looked up mike castrucci online answered a few questions. Within a couple minutes got a call from Russell Holloway. On Saturday at noon I was in a new (to m up mike castrucci online answered a few questions. Within a couple minutes got a call from Russell Holloway. On Saturday at noon I was in a new (to me) car. Russell was fantastic. This is the second car I have purchased from Mike Castrucci ford. I couldn’t be happier. More

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I’ve been looking at Mustangs for my son for weeks. I drove two hours because they had the lowest prices. I was skeptical and thought I would drive the distance and then there would be a bunch of hidden drove two hours because they had the lowest prices. I was skeptical and thought I would drive the distance and then there would be a bunch of hidden cost or fine print but there wasn’t. I couldn’t believe it. Mike Routt told me that’s not how he does business and I was really taken back when everything was just as he said it would be. He and Bryan Smith actually gave me a better deal than we had discussed on the phone. I was actually pretty belligerent with Bryan because I swore I was right and I now know I wasn’t. He gave me an option that actually saved me thousands. The process was quick and easy and it may have been the easiest car purchase that I have ever made. When it was time to leave I seen what kind of guy Mike really was. We had kept him past quitting time and we were going to head home. Mike came out and he and my son sat in the car as Mike took the time to show him all of the cool features and helped him set up his radio. My son was overjoyed and I could tell that Mike was just as excited to show him all the bells and whistles. He stayed at least 45 minutes after they were closed. I have bought a lot of cars and never have I had someone stay and go over anything with me Exspecially after the deal was done. The two hour drive was definitely worth it. I would really like to buy local and give them opportunities but when it all comes down to it I have to do what’s best for us and the benefits of the drive are definitely worth it. More

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It was a great experience and would recommend anyone to try them 1st when buying! I couldn’t be happier! Very friendly and really took the time and was by far not pushy. Thank you for all the had a hand in try them 1st when buying! I couldn’t be happier! Very friendly and really took the time and was by far not pushy. Thank you for all the had a hand in getting us the best price and payment!! More

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Found the car on the internet. Roger met me at the door on a very cold day. He was courteous, friendly and about as straight forward as I could ask for. on a very cold day. He was courteous, friendly and about as straight forward as I could ask for. More

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