Ken Klotter
Ken Klotter at Mike Castrucci Ford of Alexandria

Ken Klotter | Page 2

Service Advisor

Mike Castrucci Ford of Alexandria

7400 Alexandria Pike
Alexandria, KY 41001

Contact Me
4.7
28 Reviews
4.7

28 Reviews

Write a Review

28 Reviews of Ken Klotter

April 08, 2026

Dealership Rating
Employee Rating

Good price did really quick job on my new tires and girl me in really quick got the job done bunch of cool guys Evan was a huge help thanks Evan Ken bill all the guys at castruccy More

by Jamstidham
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Bill Ritchie, Evan

November 07, 2025

Dealership Rating
Employee Rating

I have purchased more than a few new vehicles from this dealer. Always a good sales and service experience. More

by Walt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 21, 2025

Dealership Rating
Employee Rating

This service department is fantastic. Ken Klotter is professional, friendly and is great to work with! I highly recommend! More

by MLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 27, 2024

Dealership Rating
Employee Rating

Great service, very helpful. Super patient with me trying to make the right purchase for my everyday needs. More

by dart200m
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Roger Lyons , Rodney. Roger sent me to him to get the best help for my situation.

Jul 08, 2024

Mike Castrucci Ford of Alexandria responded

We are so grateful that you left us with such high praise! We can’t wait to continue being your home for any and all of your automotive needs!

October 09, 2023

Dealership Rating
Employee Rating

Took my 2020 f150 here for transmission issues. It was still under Ford's power train warranty. They supposedly fixed it. Called a few weeks later to explain that the issue was not fixed. They More

by Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 13, 2023

Mike Castrucci Ford of Alexandria responded

Thank you, Adam, for your feedback. Your concerns are very important to us and we will do our best to resolve the issue as soon as possible. The appropriate associate will be reaching out to you, if not already. We look forward to gaining your support in the future.

June 14, 2021

Dealership Rating
Employee Rating

This is my 4th Ford and all from Mike Castricci. They are a great dealership! Friendly & professional. I always enjoy my experience. My sale rep is great and knows me. He is entertaining and helpful. More

by Diane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2021

Mike Castrucci Ford of Alexandria responded

Thank you so much for sharing your buying experience, Diane! Congratulations on your Ford! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.

February 24, 2020

Dealership Rating
Employee Rating

2020 F250 Happy Customers Mike Routt, Gary Edmundson came through for us again. We have now purchased 4 trucks from them in the last year. Even when there was a problem in ship More

by rich.vilvens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gary Edmondson, Jeff Brown , Rod Ely, Mike Routt

Feb 25, 2020

Mike Castrucci Ford of Alexandria responded

Hi Rich, congratulations on your 2020 Ford F-250! How exciting! It was such a pleasure serving you! We love providing our customers with exceptional service! We greatly appreciate your business and look forward to your next visit with us!

February 10, 2020

Dealership Rating
Employee Rating

Absolutely amazing place to get excellent mechanics and tires rotated Bill Ritchie is extremely caring that my Lincoln runs very well I’m so happy to know how much Bill does to help this Grama take care of More

by Monarchforgiven
Recommend Dealer
Yes

Other Employees Tagged: Chris Acree, Rod Ely, Bill Ritchie

Feb 11, 2020

Mike Castrucci Ford of Alexandria responded

We are thrilled that you had such a good experience at our dealership! We can’t wait to have the opportunity to serve you again!

August 05, 2019

Dealership Rating
Employee Rating

Schedule Maintenance Thank you so much to Ken who always looks out for my Lincoln’s needs .. very grateful to see the kindness exstended to a Grama .. my Lincoln’s the bes More

by Monarchforgiven
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rod Ely, Thank you to all the mechanics who have worked on my Lincoln’s it is the best service !

August 03, 2019

Dealership Rating
Employee Rating

Always great to work with These guys are friendly and I admire anybody that has been in this position as long as he has ,?i only deal with bill and Ken because they are aware o More

by Jeff
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Cheser, Bill Ritchie

Dealership Inventory (538 Vehicles)

new 2026 Ford Mustang Mach-E car, priced at $51,879
2026 Ford Mustang Mach-E
new
Adriatic Blue Metallic exterior
Automatic
All-wheel Drive
new 2026 Ford F-250 car, priced at $56,614
2026 Ford F-250
new
Oxford White exterior
Automatic
Four-wheel Drive
new 2026 Ford Bronco Sport car, priced at $42,183
2026 Ford Bronco Sport
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
used 2022 Ram 3500 car, priced at $63,771
2022 Ram 3500
used
Delmonico Red Pearlcoat exterior
Automatic
Four-wheel Drive
new 2026 Ford Expedition Max car, priced at $65,394
2026 Ford Expedition Max
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
new 2026 Ford Explorer car, priced at $41,828
2026 Ford Explorer
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive