Ken Mello | Page 3

Worst customer service ever!!!! I will never go back. No one answers phones for a half hour every time I call service. I have been a long time customer. I will never have my cars serviced there again. Be No one answers phones for a half hour every time I call service. I have been a long time customer. I will never have my cars serviced there again. Be careful they tell every customer that you need a new cabin filter. They charge 40 dollars for a 5 dollar part that you can buy at their parts store and install very easily yourself in a few seconds. Take your car to a reputable car mechanic don't trust these thieves!!!! They have put 4 sets of tires on my car and the car has 75k miles on it. When they told me it needed new tires I had another company check the alignment I was told that it looked like the car had never been aligned. They charged an extra 75 dollars because they had to use a torch to free up the adjusters. I was promised new tires from Richard Allessi the service manager for free and then they lied and now won't replace them. Liars, thieves and rude are the only way to describe them. Dont be the next disappointed customer. Called Toyota in Texas to complain and got no where! I have bought 5 brand new Toyota vehicles over the last 17 years and will never buy another. Update same day: within 5 minutes of submitting this review I received a call from the C.O.O. (Chief Operating Officer) Reidar Davies. I had spoke to him about my issue 3 hours earlier and he had not called me back. During those 3 hours he told me that he had not looked into any of my issues or looked up any service records. He was calling about the review I had just posted. Apparently although I wrote this review on October 12,2016 it will not get posted until October 26,2016. This is so the dealership can contact me to see if we can resolve any issues. Without looking into any of my complaints his decision was to not replace my tires and to go along with service manager Richard Allessi. It was obvious to me that his decision was based not on any investigation that he had done but the fact that I had posted a bad review online. Once again instead of investigating and maybe making it a learning experience to improve customer service he told me not to contact them anymore. More

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regular service maintenance Ken Mello set up my regular maintenance quickly and efficiently. He went above the norm to make sure that my service was quick and easy and that I wo Ken Mello set up my regular maintenance quickly and efficiently. He went above the norm to make sure that my service was quick and easy and that I would not have to sit around for long. Very professional! Great service from him! More

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Just the Facts I've always appreciated the straight forwardness of the service reps. They are thorough in going over the results of the multi point inspection, willi I've always appreciated the straight forwardness of the service reps. They are thorough in going over the results of the multi point inspection, willing to explain any confusing data and don't put a "hard sell" on any work that you don't want done. More

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Great service! Very helpful and pleasant staff here. Sometimes the prices are a bit high but service is excellent. They have a nice place to work on my computer whil Very helpful and pleasant staff here. Sometimes the prices are a bit high but service is excellent. They have a nice place to work on my computer while I wait which is very helpful. More

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very nice service Ken Mello is very nice.He explain every item for me.And he is very patient.Because I am a foreign people and I need to speak slowly. Ken Mello is very nice.He explain every item for me.And he is very patient.Because I am a foreign people and I need to speak slowly. More

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Great service I went in for maintenance on my Corolla! Service was impeccable. I felt as if I were at home. Thanks you very much, Ken Mello! I went in for maintenance on my Corolla! Service was impeccable. I felt as if I were at home. Thanks you very much, Ken Mello! More

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Put Your Trust in Toyota Service @ Woburn Scion! Thanks to Ken Mello for being prompt, efficient and right on top of his job as a Service Rep. for Woburn Toyota! He has a way of making you feel co Thanks to Ken Mello for being prompt, efficient and right on top of his job as a Service Rep. for Woburn Toyota! He has a way of making you feel confident and secure. Thanks Ken! Be back in "5". More

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Customer Service I want to thank Ken Mello, my consultant, on my recent visit to your dealership. He was very understanding to the problem I was having and was able to I want to thank Ken Mello, my consultant, on my recent visit to your dealership. He was very understanding to the problem I was having and was able to have it resolved in less time that was quoted. I use to bring my car to another dealership, but did not like the customer service I was receiving from them! Ken's personal attention made my visit meaningful and I look forward to bringing my car to him and your dealership to have it serviced again. More

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Great Stuff Ken was so straightforward and friendly. He made every effort to keep me updated on what was going on with the car. He was perfectly accepting of the Ken was so straightforward and friendly. He made every effort to keep me updated on what was going on with the car. He was perfectly accepting of the service I did not want at that time, and even pointed out one type of service I should be able to do on my own. Highly recommended. More

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Excellent service experience with Ken Mello Ken Mello in service provides a personal and exceptional experience. I always feel my car (in this case, my mother's car) has been properly inspected Ken Mello in service provides a personal and exceptional experience. I always feel my car (in this case, my mother's car) has been properly inspected and serviced without any "extras" added. I trust Ken, and that's the #1 reason I go to Woburn Toyota for service. More

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