Ken Mercer | Page 6

The salesperson Kate was very nice, never pushy, and knowledgable about the car. She did a great job throughout the entire process. Other associates were very warm and welcoming. And Robert the manager knowledgable about the car. She did a great job throughout the entire process. Other associates were very warm and welcoming. And Robert the manager was great in the process as well. He worked out a great deal and did a great job making the deal work. More

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I just bought my second Honda from Chloe. Chloe is the best! Chloe is smart, sweet, funny and a pleasure to work with. I called Chloe in the morning and was driving my new CRV in the evening. Chloe is the best! Chloe is smart, sweet, funny and a pleasure to work with. I called Chloe in the morning and was driving my new CRV in the evening. Chloe found the new car I wanted and worked a great trade in deal for me. Chloe is so easy to work with and she knows everything there is to know about Hondas. I would highly recommend Chloe ! More

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Chloe was very professional and kind. She was very knowable about the differences in Honda Pilot models. She made the experience of persuading a new Honda simple and painless. She was very knowable about the differences in Honda Pilot models. She made the experience of persuading a new Honda simple and painless. More

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Exceptional service! Chloe went above and beyond to ensure I found the perfect vehicle within my budget. Her knowledge and professionalism made the buying process smooth Chloe went above and beyond to ensure I found the perfect vehicle within my budget. Her knowledge and professionalism made the buying process smooth and enjoyable. Highly recommend her! More

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Chloe was very personable and knowledgeable. She was friendly and worked with us. Chloe was a pleasure to work with. She was friendly and worked with us. Chloe was a pleasure to work with. More

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My experience from start to finish was beyond amazing! !..Chloe within 5 minutes of me choosing my vehicle online had sent me a video of herself in real time walking around the vehicle and showing me all t !..Chloe within 5 minutes of me choosing my vehicle online had sent me a video of herself in real time walking around the vehicle and showing me all the features. She sent me a break down and final price and it was EXACTLY what she quoted me when I got to the dealer. .no hidden fees at all..she was HONEST from the start!!!...I love my new HRV..it's perfect and I feel like I've even made a friend in Chloe..I will definatly be bringing my car back to her and Heritage for service!! More

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An absolute pleasure dealing with Chloe. She made the whole car buying experience a n absolute pleasure. I will be be returning in the future to purchase another vehicle from her. She made the whole car buying experience a n absolute pleasure. I will be be returning in the future to purchase another vehicle from her. More

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My wife and I spoke with several (much closer) dealerships before deciding to make the 1.5 hours drive to work with Heritage Honda Westminster. We were glad we did. The Dealership is bright, dealerships before deciding to make the 1.5 hours drive to work with Heritage Honda Westminster. We were glad we did. The Dealership is bright, clean and laid-back. We had a great experience with Sales Consultant Mark Fishman and Sales Manager Ken Mercer. They worked closely with us on what we needed, worked through our finance options and were flexible with our trade-in. Now my wife has exactly the car she wanted - a beautiful white CRV-EX-L and we couldn't be more pleased. If you are looking for a Honda, you really should check them out. Ask for Mark and schedule when Ken is there and they will take care of you. More

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Deer-1, Subaru-0 = Find a new car. We spent about three weeks, first researching, then visiting dealerships to sit in a variety of cars, and then visiting again to test drive, narrowin We spent about three weeks, first researching, then visiting dealerships to sit in a variety of cars, and then visiting again to test drive, narrowing the field each step of the way. Once we'd settled on a Honda Pilot, we emailed 7 dealerships within about a 2-hour drive in two states for their best offers. Chloe Ford, at Heritage Honda, was, by far, the most responsive, thorough, careful, and transparent salesperson we encountered. Having been burned by a Kia dealership in Harrisonburg, Va. four years ago, I asked a LOT of questions, I questioned fine print, I checked and double-checked everything, I told her exactly what we wanted and what we didn't want. Every day for a solid workweek, Chloe answered multiple emails a day; she was patient, answered each question with friendliness and honesty, and never once tried to slip in some upcharge for random "dealer-installed" wheel locks or appearance packages, or ceramic coating, or anything else we didn't want. She did the extra legwork of getting extended warranty and financing info we wanted from the finance department without hassle or run-around. Heritage Honda's ePrice and processing fees were the lowest of the 7 dealerships we emailed. Sure, we did our part to let them know we were real people and serious about this buy, and they were willing to trust us and give us everything we needed ahead of time to plan for a two-hour drive (each way) and leave the dealership within 2 hours with our new Pilot. Manager Ken and finance guy Lyle were also terrific. What is usually one of the most painful experiences in adulthood was delightfully pleasant (and when you're spending that kinda money, you want to feel good about it afterward). I would absolutely turn to Heritage Honda FIRST next time I'm in the market for a new car. More

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Excellent experience from start to finish. Chloe Ford did an outstanding job as my salesperson. She listened to my list of needs in a vehicle, gave me several to choose from, and thoroughly an Chloe Ford did an outstanding job as my salesperson. She listened to my list of needs in a vehicle, gave me several to choose from, and thoroughly answered all of my questions about the car and the purchasing process. It could not have gone any smoother and I attribute that to Chloe's professionalism and sales skills. I highly recommend Chloe Ford, Ken, Ryan, Robert and the team at Heritage Honda. More

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