Robert Lee

Edited Review: Heritage reached out quickly after my initial experience, apologized for what happened, and worked hard to make the situation right. They offered me a great price, which went a long way t initial experience, apologized for what happened, and worked hard to make the situation right. They offered me a great price, which went a long way toward restoring my confidence in the dealership and ultimately made me comfortable purchasing a vehicle from them. Richard was the bright spot throughout the process and was genuinely a pleasure to work with. The purchase itself took quite a bit longer than I would have liked, but otherwise the experience was much improved. Overall, I was very pleased with Heritage’s response and the effort they made to earn back my business. More

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My salesman EYO, remarkable, outstanding, professional, knowledgeable, so impressed with EYO and dealership, bought new Pilot and new Ridgeline within 3 weeks time… knowledgeable, so impressed with EYO and dealership, bought new Pilot and new Ridgeline within 3 weeks time… More

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I hadn’t purchased a new car in 25 years, and Ken and his team made the experience absolutely outstanding. Ken truly goes above and beyond in every way, and his dedication shows. I’m genuinely excited for fu team made the experience absolutely outstanding. Ken truly goes above and beyond in every way, and his dedication shows. I’m genuinely excited for future purchases and to continue working with him. More

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It was a pleasure to work with Ken to purchase my new car. This was my first time buying a car, and I was very anxious about the experience. However, I feel incredibly grateful to have been able to work car. This was my first time buying a car, and I was very anxious about the experience. However, I feel incredibly grateful to have been able to work with Ken Mercer to buy my car. Ken listened to my requests, respected what I was looking for, and did everything he could to meet my needs. After working with Ken, I would not want to buy a car from anyone else. I will recommend Westminster Heritage Honda and Ken, specifically, to any of my friends or family looking to buy a Honda. Buying a new car can certainly be stressful, but working with Ken takes any anxiety out of the process. Ken looks out for his customers. More

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WORST dealer I have ever done business with, hands down, and I have had some pretty shady dealers in the past. They do not return calls, do not address concerns, and overall show no appreciation for custom and I have had some pretty shady dealers in the past. They do not return calls, do not address concerns, and overall show no appreciation for customers. There are other Honda dealers in the area, do business with them instead of these people. More

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I had a Young sales associate give me a price on a new Pilot. I was rushed into putting down a $1000 deposit. I was given a VIN # so I could apply insurance, I was given an appointment to pick up the car Pilot. I was rushed into putting down a $1000 deposit. I was given a VIN # so I could apply insurance, I was given an appointment to pick up the car and my wife and I drove 5 hours to get to the dealership. There was no car for me. Three people told me they were making final preparations on my car, only to find out there was no car. I was at the dealership for over an hour while they tried to suggest I take another vehicle which was substandard to what I wanted. Management response to email inquiries are not forthcoming when I inquire about details about my transaction. Thankfully I was able to get my deposit back from these clowns More

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ABSOLUTE WORST CUSTOMER RELATIONS I HAVE EVER ENCOUNTED. DO NOT TRUST THIS DEALER. Once the sale is over, they unilaterally changed the finance contract and have ignored my attempts to question or correct DO NOT TRUST THIS DEALER. Once the sale is over, they unilaterally changed the finance contract and have ignored my attempts to question or correct the issue. Email to the dealership manager ignored. Call to the finance manager ignored. Call to service about a separate problem ignored. More

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Thank you Ken and the whole Westminster team for such a great buying experience. Literally THE BEST and SMOOTHEST process start to finish that we’ve ever had. You guys (and you specifically) are now our go great buying experience. Literally THE BEST and SMOOTHEST process start to finish that we’ve ever had. You guys (and you specifically) are now our go to place for our needs. Next purchase may not be for a couple years when our other son gets his license, but you and the whole team were SO great to work with. Straightforward, no surprises, very competitive pricing, and went the literal extra mile to track down a homelink mirror from another location to have installed before we came in to buy our new car. More

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Ken Mercer was exceptional and the overall service at the dealership and all employees we worked with was also top tier. Very impressed and very happy! Will highly recommend to family & friends! dealership and all employees we worked with was also top tier. Very impressed and very happy! Will highly recommend to family & friends! More

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As a loyal customer for the last 20+ years, I know I’m getting the best deal. getting the best deal. More

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