Ken Nelson
Ken Nelson at Bowditch Ford

Ken Nelson

Service Advisor

Bowditch Ford

11291 Jefferson Ave
Newport News, VA 23601

4.5
57 Reviews
4.5

57 Reviews

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57 Reviews of Ken Nelson

April 17, 2026

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Employee Rating

Wonderful, I was in need of service and THEY worked it out for me. Fantastic group of people ❤️ More

by cathy.edlow
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tristen Brannon, Walter Holmes

April 15, 2026

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They honored the recall right away. F350 truck taken care of right away. Thanks Bowditch Ford More

by L.COLLINS42
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Recommend Dealer
Yes

February 22, 2026

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The customer flow process needs work. The cashier counter and service desk leaves customers going around in circles…. More

by GUAVA504
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Al Cusano, Tristen Brannon

January 14, 2026

Dealership Rating
Employee Rating

Your Service Advisor Al Cusano always gives me the best service. He is a great asset to Bowditch and that’s why I keep coming More

by KC
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Recommend Dealer
Yes

December 30, 2025

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Love Bowditch Ford. I have been a customer for about 30 years now. Great place. More

by ANDREAH1
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Recommend Dealer
Yes

Other Employees Tagged: Al Cusano

December 17, 2025

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Always very friendly and accommodating. Their concierge service is the greatest. Their service department is second to none. More

by BU1HANSON
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Recommend Dealer
Yes

December 11, 2025

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Not happy with my last tree service I had done, when Kent or dear as my service advisor I never had a problem More

by MoRefinish1@gmail.com
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Tristen Brannon

December 07, 2025

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Great service, clean comfortable waiting area. Nice professional service people. It was a good experience More

by Peggy.Higgins
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Recommend Dealer
Yes

November 28, 2025

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Ordered /purchased my 2019 F350 through Bowditch, have continued since then with my service intervals. Always great service so kept coming back. Great truck! More

by BILL MILLER
Service Price Transparency
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Recommend Dealer
Yes

November 27, 2025

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Totally awesome Service every single time! My go to for over 10 years now! Both buying and service! More

by starlady91104
Service Price Transparency
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Recommend Dealer
Yes
Feb 27, 2026

starlady91104 responded

You Guys Rock!!!!

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