Ken Vasquez | Page 7
Service Advisor
Puente Hills Ford
17340 East Gale Avenue
City of Industry, CA 91748
72 Reviews
Write a Review72 Reviews of Ken Vasquez
June 01, 2023
Helpful, kind, resolved car issue, totally satisfied customer thank you appreciate your help very much customer thank you appreciate your help very much More
Other Employees Tagged: Dennis Wiener, Michelle Sanchez , Emmanuel Glock, Shannon McDowell
May 31, 2023
There was bad communication in regards to expectations of length of the car being repaired as well as lack of service to accommodate my mother who was left without a car or rental of some sort for 5 days. length of the car being repaired as well as lack of service to accommodate my mother who was left without a car or rental of some sort for 5 days. The employee who attended to us was defensive and had excuses when asked simple questions like estimated time of repair. He even told me he'd speak to my mother and that I should speak to her since he updates her, even though I had reiterated that I was speaking and dealing with the service on her behalf. Was not a fun experience at all and I hope this feedback encouraged improvement. More
May 26, 2023
Took them 6 hours to replaced 4 tires for my Ford edge. .the wait is too long.. .the wait is too long.. More
Other Employees Tagged: Michelle Sanchez
May 20, 2023
They are Kind and timely service! They courteous and knowledgeable about Ford vehicles. I never have a problem with them. And the payment plan is wonderful! They courteous and knowledgeable about Ford vehicles. I never have a problem with them. And the payment plan is wonderful! More
May 19, 2023
Generally positive experience. I felt that the communication back to me regarding the status of my necessary repairs could have been a bit better. Staff that I dealt with were all I felt that the communication back to me regarding the status of my necessary repairs could have been a bit better. Staff that I dealt with were all pleasant. Disappointed that the dealership does not seem to offer free carwash for vehicles that have paid services performed. Always a nice touch when that service is offered. More
May 16, 2023
Kenny LISTENED to my situation (trying to get two recalls done at another location) and was ready to get me taken care of right away! He quoted up to 8 hours, and imagine my surprise when all was done in on done at another location) and was ready to get me taken care of right away! He quoted up to 8 hours, and imagine my surprise when all was done in only 5 hours. It's a drive, but worth it for the great service they provide. More
Other Employees Tagged: Michelle Sanchez , Kenny