Kenda Henderson | Page 7

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your kind feedback. We’re glad to hear you always receive good service and that Jessica is such a pleasure to work with. We truly appreciate your trust and look forward to continuing to take care of you.

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your kind words. We’re glad to hear Jessica continues to provide personable, knowledgeable service and takes the time to explain everything clearly. We truly appreciate your trust in Walt Massey and are happy to take care of your vehicles.

Walt Massey Chevrolet GMC Lucedale responded

Thank you for sharing your feedback with us. We’re glad to hear Kenda did a great job assisting you and keeping you informed throughout the process. We also appreciate your input regarding providing all available options, as feedback like this helps us continue improving how we serve our customers.

Walt Massey Chevrolet GMC Lucedale responded

We’re sorry to hear this was your experience and appreciate you bringing it to our attention. Our General Manager, Payton Massey, would like to speak with you personally to better understand what happened and will reach out to you ASAP to discuss a resolution. You can also reach him at  601-247-0123.

Walt Massey Chevrolet GMC Lucedale responded

Thank you for your kind feedback. We’re glad to hear you received great customer service, knowledgeable assistance, and fast service, and that you enjoyed the waiting area. We truly appreciate you choosing us.

Walt Massey Chevrolet GMC Lucedale responded

That’s great to hear. Friendly, knowledgeable service and getting you in and out efficiently is exactly what we aim for. We appreciate you coming back and sharing your experience.

Walt Massey Chevrolet GMC Lucedale responded

We’re glad to hear that. Providing helpful, courteous service and keeping the process easy and comfortable is exactly what we aim for. We truly appreciate you choosing to work with us and sharing your experience.

Walt Massey Chevrolet GMC Lucedale responded

We’re sorry to hear about your experience and understand how frustrating that situation must have been. Concerns around a shudder and the cost of diagnostics deserve clear communication and a thoughtful explanation, especially when you’ve done your homework on known transmission bulletins. This is not the experience we want for our customers, and your feedback is important to us. Payton Massey, our General Manager, would like to connect with you to better understand what happened and see how we can help. You can reach him directly at +1 (601) 247-0123.

Walt Massey Chevrolet GMC Lucedale responded

That means a lot to us. Taking care of our people so they can take great care of our customers is something we truly believe in, and we’re glad it shows. We appreciate you sharing this and being part of what makes our dealership special.

Walt Massey Chevrolet GMC Lucedale responded

We’re glad to hear that! Our Lucedale team truly takes pride in going above and beyond for our customers, and it means a lot to know that came through during your visit. We appreciate your trust and support.