I brought my car in for a seat repair.
The cable broke to my rear seat lever, at a pervious appointment this was diagnosed and the part was ordered. On this day I arrived at 8am to have my
The cable broke to my rear seat lever, at a pervious appointment this was diagnosed and the part was ordered. On this day I arrived at 8am to have my seat fixed. 2 hours later, I was told my car was done, I was brought to the register, and paid. I waited 8 minutes and my car never appeared. Then the service rep came to me to tell me my car wouldn't start and was giving off multiple error codes. I have never had an issue with my car, and since only a seat lever was to be worked on, there should have been no reason for my car to be dead. This was at 10:38am. I requested that they find out why it was dead and why it was spitting out error codes. I wanted to know what in the world the mechanic did to my car. Again I was not having any issues prior to this appointment other than my seat lever wasn't working correctly. I kept being told that my battery just died, and that this is something that normally happens at this dealership?. I was told that I needed to replace the battery to be able to leave. I was told a price for the battery, went to the register and the price was significantly more, I was told that the battery I wanted was out of stock.....you think they would have come to me to tell me this prior to installing it.....they also included a $24 shop supply fee? At this point the battery is already in my car, and I have no choice but to pay. I did pay for this bill simply so I could leave. Very frustrating experience, I constantly felt taken advantage of. If I could have drive my car off the lot, I would have rather called on my AAA membership and had them meet me anywhere to replace the battery, I would have saved a significant amount of money and time (I did not leave the dealership until after 3pm) as well as would have given money to a more deserving company that treats their clients much better....I don't believe my $848 total was money well spent, and next time will be going anywhere else I can find, I do not enjoy working with people that take advantage of others.
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by DM
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Walter- Master mechanic
They communicated well and were able to diagnose and
repair the issue in a reasonable amount of time.
repair the issue in a reasonable amount of time.
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by cindycoalter
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2024 -
Gatorland Toyota responded
Thank you for your feedback! We're delighted you had a positive experience with our communication and repair services. Our team works hard to ensure our customers are informed and satisfied with the outcome.
We look forward to serving you again!
All the people that worked there were great.
The place was very clean, and the coffee great.
The place was very clean, and the coffee great.
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by sandykallen
Verified Customer
Verified Customer
Service Price Transparency
Apr 19, 2024 -
Gatorland Toyota responded
Thank you for your kind words! We're thrilled you had a great experience with our team and enjoyed our clean facility. We take pride in providing a welcoming environment for our customers.
We look forward to serving you again soon!
Excellent customer service, greeted immediately, very
attentive,to the elements of the conversation. Checked frequently on status of repair.
attentive,to the elements of the conversation. Checked frequently on status of repair.
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by dubberly1061
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2024 -
Gatorland Toyota responded
Thank you for sharing your positive experience with us!
We're happy you found our customer service excellent and our team attentive to your needs.
Providing exceptional service is always our top priority, and we're glad that we could make your visit a pleasant one.
We look forward to serving you again!
Excellent service quick turnaround on fixing truck and
the staff was very helpful ,would recommend the dealership to others
the staff was very helpful ,would recommend the dealership to others
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by MKB56130
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Buck byard
Apr 11, 2024 -
Gatorland Toyota responded
Thank you for your glowing review! We're happy you had a positive experience with us. Providing excellent service and quick turnaround times are top priorities for us, and we're thrilled that our staff could assist you effectively. Your recommendation means a lot to us, and we look forward to serving you again!
I can do without the sales call asking if I'd like to
trade in. I'm there for service, not sales!
trade in. I'm there for service, not sales!
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by david@wyers.com
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2024 -
Gatorland Toyota responded
Your feedback is valuable to us, and we appreciate you taking the time to share it. We appreciate your business and hope to serve you better in the future.
Able to work me in without an appointment, gave cost and
time estimate and updated me with changes and/or suggestions
time estimate and updated me with changes and/or suggestions
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by LUESCHES
Verified Customer
Verified Customer
Other Employees Tagged:
Kendall Zelaya
Mar 15, 2024 -
Gatorland Toyota responded
We're glad we could accommodate you without an appointment and provide estimates and updates throughout your visit. Thank you for choosing Gatorland Toyota!