Kendrick Lintecum
Kendrick Lintecum at Olathe Dodge Chrysler Jeep RAM

Kendrick Lintecum | Page 23

Service Advisor

Olathe Dodge Chrysler Jeep RAM

15500 W 117th Street
Olathe, KS 66062

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4.2
256 Reviews
4.2

256 Reviews

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256 Reviews of Kendrick Lintecum

May 07, 2024

Dealership Rating
Employee Rating

Absolutely terrible experience. Quoted 6 different amounts in a span of 2 days. Greg tried to take advantage of me as well as his manager. Rainer kept his word. I’ll never return an More

by Cameronludwig0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tony Acock, Lucas Kay, Kassidy Kroesen, Rainer Moje, Cameron Peters, Joshua Scudder, Chris Sebelski, Gregg Shull, Jesse Venzor

May 08, 2024

Olathe Dodge Chrysler Jeep RAM responded

Cameron, I'm really sorry to read about your experience. It's important for us that our customers feel treated fairly and transparently at all times. We'd like the opportunity to discuss this further with you and see how we can make things right - please reach out when it suits you best. Thank you, Tony Acock - Service Manager - 9137803700

May 07, 2024

Dealership Rating
Employee Rating

Nice, professional folks who are respectful and quick to service. Thank you have a great day More

by chastainracing88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Kay, Kassidy Kroesen, Rainer Moje, Cameron Peters, Joshua Scudder, Chris Sebelski, Gregg Shull, Jesse Venzor, Stan Wilhite

May 07, 2024

Olathe Dodge Chrysler Jeep RAM responded

Thank you for your confidence in Olathe Dodge Chrysler Jeep Ram, and for your business. We are grateful to have you as a customer!

May 05, 2024

Dealership Rating
Employee Rating

I always get our cars serviced there, but recently the service advisors have changed from helpful to upsell. So I am not sure I will be using your service department More

by LUCIANA.SETTLEMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 06, 2024

Olathe Dodge Chrysler Jeep RAM responded

Luciana, I'm sorry to read that your recent experiences with our service advisors haven't met your expectations. We aim for transparency and helpfulness in all interactions, not upselling. Your feedback is valuable as we strive to improve our services. If you're open to discussing this further, please reach out at any time - I'd like the opportunity to regain your trust in us. Thank you, Tony Acock - Service Manager - 9137803700

May 04, 2024

Dealership Rating
Employee Rating

Very good service. Kept me informed of progress on my jeep . Friendly staff very accommodating More

by bobrichard3905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Acock, Lucas Kay, Kassidy Kroesen, Rainer Moje, Cameron Peters, Joshua Scudder, Chris Sebelski, Gregg Shull, Jesse Venzor

May 06, 2024

Olathe Dodge Chrysler Jeep RAM responded

It's wonderful to hear we've made this a five-star experience for you! Thank you for choosing us, Bob! - Olathe Dodge Chrysler Jeep Ram

May 04, 2024

Dealership Rating
Employee Rating

The service advisor Hendrick was professional, up front and caring about my car. I feel this needs to be in any organization. Keep up the good work. More

by poguejohnh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2024

Olathe Dodge Chrysler Jeep RAM responded

John, we're glad to know Hendrick provided you with such a positive experience at Olathe Dodge Chrysler Jeep Ram. We appreciate your feedback and will definitely keep up the good work!

May 02, 2024

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Employee Rating

I turned my vehicle in at 7:30am, with an appointment and didn’t get a diagnosis of the issue until 6pm and was charged $290. I got the same diagnosis from another service center within 15 minutes for free o More

by Mark Brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 03, 2024

Olathe Dodge Chrysler Jeep RAM responded

Mark, I'm sorry to hear about your experience. We aim for efficiency and transparency in our service department, so it's disappointing to see that we didn't meet those expectations here. Your feedback is valuable and will be taken into consideration as we work on improving our services. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out. Thank you, Tony Acock - Service Manager - 9137803700

April 28, 2024

Dealership Rating
Employee Rating

People were great facilities need modernization especially the public areas such as waiting rooms. Most quality dealers set up nice areas , with lounges TV, misc. More

by rasinsm
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2024

Olathe Dodge Chrysler Jeep RAM responded

We appreciate your feedback and are glad to know our team at Olathe Dodge Chrysler Jeep Ram provided great service. We'll take note of your suggestions about modernizing the public areas for a more comfortable experience. Thanks!

April 27, 2024

Dealership Rating
Employee Rating

Nothing we had a horrible experience. Mia diagnosed, no communication, severely overpriced. We will never be back. More

by Chris.meyer479
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Apr 29, 2024

Olathe Dodge Chrysler Jeep RAM responded

Chris, I'm sorry to hear about your experience. It's important for us that our customers feel valued and heard, so it's disappointing to know we fell short this time around. We'd appreciate the opportunity to discuss your concerns further and see how we can make things right - please reach out when you have a moment. Thank you, Tony Acock - Service Manager - 9137803700

April 27, 2024

Dealership Rating
Employee Rating

Chargers me 95 dollars for a diagnosis, the diagnosis: something is either wrong with your key or your truck. No xxxx. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 29, 2024

Olathe Dodge Chrysler Jeep RAM responded

Chris, I'm sorry to learn about your dissatisfaction with the diagnostic service. We aim for clear and helpful communication in all our services, so it's disappointing to see we fell short here. Let's discuss this further and find a way forward that works best for you - please reach out when convenient. Thank you, Tony Acock - Service Manager - 9137803700

April 27, 2024

Dealership Rating
Employee Rating

Had my car taken in for a recall on the air bag and requested a diagnostic while there. The diagnostic was performed and received a voicemail after pickup that the airbag was never put in and I needed More

by Tainac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 29, 2024

Olathe Dodge Chrysler Jeep RAM responded

Tainac, I'm sorry to hear about your experience. It's clear we dropped the ball on communication and follow-through with your airbag recall service. This is not how we aim to operate and I'd like a chance to make things right for you. Please reach out at your earliest convenience so that we can discuss this further. Thank you, Tony Acock - Service Manager - 9137803700

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