Kendrick Lintecum | Page 24

Edit: My local guy fixed it for $300. Strangely his diagnostic told them exactly where and what the problem was... 3 days, $220 spent, nothing diagnosed, fixed, or found. *I unders Strangely his diagnostic told them exactly where and what the problem was... 3 days, $220 spent, nothing diagnosed, fixed, or found. *I understand I had a complex issue and I understand why things went the way they did. However, it definitely felt like a cash grab and a waste of time: I have a 2017 Jeep, with check engine light on, and a service code that could mean a multitude of things. However, I had already spent $220 on diagnostic and was asked to spend another 2k for further diagnostics. None of which would have included an actual fix. The $220 diagnostic gave me nothing (even diagnostics unrelated to the check engine light: oil, tire pressure, etc). What did I even pay $220 for? This was the starting point for the tech to diagnose further. I understand that the diagnostics required the dismantling of the engine bay but still, what am I getting for an additional 2k? What if the problem cost another 3k to fix? Soon I'm 5k into a vehicle that is worth 10k. When I inquired further, to get a better ballpark idea of total cost, the tech didn't want to say. And while I respect him not speculating or misquoting a potential cost, it starts to feel like there was no confidence, diagnostics, or end game in mind. I'm not that old but I come from a world where when you say you will do something for a price, you do it. Maybe the initial $220 could have been refunded or at least been applied towards the 2k diagnostic? I understand that I might not be the customer type (expendable cash) that the dealership prefers. So I definitely will try other dealer. More

by phildeanx Verified Customer Verified Customer

Report | Print

Excellent customer service The Dodge technician did a good job on my vehicle and Kendrick was great customer service. I recommend my family and friends to buy a Dodge vehicle good job on my vehicle and Kendrick was great customer service. I recommend my family and friends to buy a Dodge vehicle More

by Jack Verified Customer Verified Customer

Report | Print

I had an oil change done on my vehicle, the technician also noticed my air filter had worked loose and wasn't securely attached. They notified me of the problem and got it corrected. It was a good catch o also noticed my air filter had worked loose and wasn't securely attached. They notified me of the problem and got it corrected. It was a good catch on the technicians part in my opinion. More

by samuelbryant04 Verified Customer Verified Customer

Report | Print

It wasn't bad but I noticed that one of my lug nuts was loose this morning. loose this morning. More

by jbski116 Verified Customer Verified Customer

Report | Print

Very professional and courtesy employees The service department was excellent, the service was excellent and fast department was excellent, the service was excellent and fast More

by JEA397 Verified Customer Verified Customer

Report | Print

Oil change & Tire rotation took much longer than expected (3 hours). Felt pressured to upsell services, which is a new experience at this facility. (3 hours). Felt pressured to upsell services, which is a new experience at this facility. More

by kc_scout Verified Customer Verified Customer

Report | Print

Poor communication. Had to have vehicle towed back after oil change. Missed work waiting for my vehicle to be addressed. Had to have vehicle towed back after oil change. Missed work waiting for my vehicle to be addressed. More

by rcmost2 Verified Customer Verified Customer

Report | Print

Everything always goes well. Always on time and done well. Keeps me informed about progress on my Jeep. Always on time and done well. Keeps me informed about progress on my Jeep. More

by ecpasley2 Verified Customer Verified Customer

Report | Print

Customer service is terrible. Will never use them again for my auto needs. This last visit was your 3rd strike. If asked I will recommend people do not use this dealership for Will never use them again for my auto needs. This last visit was your 3rd strike. If asked I will recommend people do not use this dealership for anything. More

by Chuck.Manganiello Verified Customer Verified Customer

Report | Print

The experience was pleasant and the service quick. The dealership showed acknowledgement of our concerns. The dealership showed acknowledgement of our concerns. More

by dieselmd0 Verified Customer Verified Customer

Report | Print