Kenn Olson | Page 81

Gosch is great! Kenn is a great service advisor who has helped me for about 14 years. He’s kind and very knowledgeable and has always looked out for my best interest. Kenn is a great service advisor who has helped me for about 14 years. He’s kind and very knowledgeable and has always looked out for my best interest. Thank you kenn! More

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Coins in the CD player Jason Noble's team in the service dept. went above and beyond. I had been driving around without a radio for months cause I was worried my SYNC module Jason Noble's team in the service dept. went above and beyond. I had been driving around without a radio for months cause I was worried my SYNC module had failed and I'd have to replace it. But Kenn Olson talked to me after consulting with a tech and found out that the issue may be my CD player, which had been out of commission for years due to my kids putting coins in there. After asking me if I wanted to give them a shot at removing the coins before doing anything -- that option was much less expensive than ordering a new part -- they called the next day with good news. Turns out the coins ($.89 worth!) were the issue and they were able to get the radio rocking again without having to get in a new part, which would have taken days.. SYNC system is working again too. All in all, another great experience with Gosch. (The coins are going in the kids' piggy bank.) More

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Service Supervisor of the Year Rachelle Long has done it again. OUTSTANDING CUSTOMER SERVICE, attention to detail, no nonsense demeanor; hands down what makes this service departmen Rachelle Long has done it again. OUTSTANDING CUSTOMER SERVICE, attention to detail, no nonsense demeanor; hands down what makes this service department kick. Her leadership and attentiveness to the customer needs is top notch. Jason Noble has a definite winner on this team. Scheduled my wife’s mandatory maintenance on her 2019 Mustang, called the department (Rachelle has been our service rep since we joined the Gosch team), dropped the vehicle off, wait time was top notch as expected, with no issues or setbacks. My experience with Rachelle and this establishment is supreme, and wouldn’t trade this department for the world. Keep up the great work, Gosch Ford should be #1 in the area for years to come. More

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Awesomeness and confortable Ok so my car had a problem, I had it towed in last Sat. I knew Ken would be off till Tuesday. Not really needing the vehicle right away I chose to wai Ok so my car had a problem, I had it towed in last Sat. I knew Ken would be off till Tuesday. Not really needing the vehicle right away I chose to wait for Ken to get back from his weekend. Why? Because I delt with him before and I knew as busy as he is in this fast paced business he would take care of this problem as best he could. I trust Ken and feel he's the most honest man for a big business like this I ever worked with. I just can't say enough about this guy. The communication excellent, courtesy excellent, customer service with a smile and a hand shake. I'm so amazed and who ever hired Ken 14 years ago knew what they were doing. I can go on and on and when I get a chance and I will I'm gonna bring that service department down some good pizzas to show my appreciation for taking care of us customers with spirit and gusto. Kudos to Ken and your whole service department, they should all make Gosh Ford proud. It means a lot to me and I'm thankful. More

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It was a great experience I was treated great working with Kyle was handled perfectly, I have already recommended him to one of my friends. I will continue to do all my service I was treated great working with Kyle was handled perfectly, I have already recommended him to one of my friends. I will continue to do all my service work at the dealership as well More

by economosstewart Verified Customer Verified Customer

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Excellent service department We had a problem light beyond my knoledge to find out what was the problem. Ken Olsen took charge in the service department. It was an ongoing problem We had a problem light beyond my knoledge to find out what was the problem. Ken Olsen took charge in the service department. It was an ongoing problem so it was trial and error. I understand these kind of problems and know it takes time to solve sometimes. Ken got on it and kept in touch with me on all the testing and procedures related to this code in the most professional manner. I can't say enough about cans professionalism and . Ken feels more like a friend to me then a service man at a car dealership. The communication and work done by Brian is outstanding. I bought this car from this dealership in 05 brand new. Cudos to Ken and his team, very impressive. More

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Gosch Ford Temecula has listened and raised the bar Gosch Ford has put their words into action. They made a promise to improve and they have exceeded my expectations. Kenn in service had all the work pe Gosch Ford has put their words into action. They made a promise to improve and they have exceeded my expectations. Kenn in service had all the work performed within the estimate and was prepared to answer all my questions and addressed all my concerns as well as kept me informed. Erica in parts/service cashier, carefully and professionally verified all charges and addressed any questions and made certain I was treated professionally while at this dealership. Thanks again Gosch Ford you are practicing what you preach! More

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Kenn Olson Does Not Fail Kenn has been my service manager since I bought my new Ford Edge in 2010. I must say, the car has been absolutely perfect for me in size, comfort, pe Kenn has been my service manager since I bought my new Ford Edge in 2010. I must say, the car has been absolutely perfect for me in size, comfort, performance and I have had very few serious service requirements. With very few service requirements you might think Kenn hasn't had to work too hard to please me. Think again. This is someone who goes over the top every single time I see him. He ALWAYS greets me with a smile, a handshake and a promise to be with me in a moment. Whatever service is needed, he tells me what will be done, when it will be ready and shakes my hand and I head to the waiting lounge. When my warranty expired he advised me I might want to look into purchasing an extended warranty and introduced me to the warranty salesperson. That warranty has saved me on 2 occasions and I'm grateful for both. My most recent experience with Kenn took place just a couple of weeks ago when I noticed my brake pedal seemed less firm than ever before. He coordinated with a fellow employee to investigate the problem and it turned out to be serious, once again using the extended warranty. In my opinion, if every service rep performed like Kenn, Ford would go broke handing out performance awards to the reps. Keep up the good work, Kenn, and I hope I quit driving before you retire! More

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Best Customer Service I love taking my car to be serviced at Gosch Ford Temecula! I love the service I always receive from Kenn Olson. He always ensures that all my problem I love taking my car to be serviced at Gosch Ford Temecula! I love the service I always receive from Kenn Olson. He always ensures that all my problems are taken care of and provides the best customer service I have ever received! If you ever need your car looked at, I guarantee Kenn will go above and beyond to make sure his customers are not only satisfied, but truly walk away happy. More

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Very Satisfied I have purchased 3 vehicles from this dealership and been a customer since 2002. I also come her for service, I would not go anywhere else. I have purchased 3 vehicles from this dealership and been a customer since 2002. I also come her for service, I would not go anywhere else. More

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