Kennedy Brayton

Garvey Nissan responded

Thank you so much for your kind words and for being a loyal Garvey Nissan customer for the past six years! Your continued trust means the world to us. We're thrilled to hear our team has consistently provided the customer service and care you deserve. We truly appreciate your recommendation and look forward to serving you for many more years to come. Thank you for being part of the Garvey Nissan family!

Garvey Nissan responded

Thank you for your wonderful review, Linda! We're so glad to hear you've had a great experience with our service team over the past year. We truly appreciate your trust in Garvey Nissan and look forward to keeping your vehicle running its best for many miles to come. See you at your next visit!

Garvey Nissan responded

Thank you for your review and for being a valued Garvey Nissan customer for the past two years. We truly appreciate your business and are glad to hear you've had a positive overall experience. We also appreciate your honest feedback, as we're always looking for ways to improve. If there's anything we could have done differently regarding your sales experience or the promises made, we'd love the opportunity to learn more. Please don't hesitate to reach out—we value your input and hope to earn that extra 10% on your next visit!

Garvey Nissan responded

Thank you for your wonderful review! We're so glad to hear you consistently receive great service and that our team keeps you informed throughout your visit. It's also great to know you appreciated having your vehicle returned clean. We truly appreciate your continued trust in Garvey Nissan and look forward to seeing you again next time!

Garvey Nissan responded

Thank you for taking the time to share your experience. We're sorry to hear that your visit left you feeling this way. To clarify, the hitch installation involves more than simply bolting the hitch into place. On your vehicle, the spare tire must be removed, the exhaust must be disconnected and safely supported, and the bumper cover requires modification to properly accommodate the hitch. These additional steps are part of the installation process and contribute to the labor time. Regarding your return visit, we apologize for the confusion with the billing. A different advisor was assisting you and initially did not realize you were returning only to have the correct wiring harness installed after the incorrect harness had been ordered for your first visit. Once the error was identified, the charges were corrected, and we apologized for the mix-up. We appreciate your feedback, as it helps us improve our communication and ensure our customers have a better understanding of the work being performed. If you would like to discuss your experience further, please don't hesitate to reach out to our Service Manager directly at 802-775-2355.

Garvey Nissan responded

Thank you so much for your thoughtful review! We're delighted to hear that Lisa consistently provides efficient, friendly, and accommodating service, and that our technicians continue to keep your LEAF running at its best. We also sincerely appreciate your constructive feedback. Your comments about the inspection videos are valuable, and we'll share them with our service team so they can work on speaking more clearly and providing even more helpful explanations. We also understand your interest in the future of Nissan EVs and the rapidly evolving electric vehicle landscape. It's an exciting time for EV technology, and while manufacturers don't always share future product details until they're ready, we agree that staying informed is important. We'll continue working to keep our team as knowledgeable as possible so we can better answer those questions as new information becomes available. Thank you again for your continued trust and for taking the time to share such thoughtful feedback. We look forward to seeing you again at your next visit!

Garvey Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Garvey Nissan responded

Thank you for taking the time to share your experience! We're delighted to hear that you found our dealership welcoming and that Kennedy provided knowledgeable, attentive service throughout your visit. We truly appreciate your support and are honored to have earned your trust. Thank you for choosing Garvey Nissan!

Garvey Nissan responded

Thank you for the wonderful review! We're so glad to hear you had a great experience with our sales, finance, and service teams. Providing five-star customer care from start to finish is always our goal. We truly appreciate your support and look forward to helping you again in the future!

Garvey Nissan responded

Thank you for your kind review! We're glad to hear Kennedy was friendly, courteous, and took the time to answer all of your questions. Providing clear communication and excellent service is what we strive for, and we'll be sure to share your feedback with Kennedy. We appreciate your business and look forward to seeing you again at Garvey Nissan!