Kenneth Arment | Page 22

Very friendly service. When waiting, effort is made to see that customers are comfortable. Frequent updates & thorough explanations of specific service. When work is completed, very gracious notification see that customers are comfortable. Frequent updates & thorough explanations of specific service. When work is completed, very gracious notification & convenient availability of vehicle. More

Helpful 0

Report | Print

Excellent, honest service! I had been car shopping for over a month and had visited many dealerships and worked with many salesman. I bought my car from Ken and Heritage Mazda i I had been car shopping for over a month and had visited many dealerships and worked with many salesman. I bought my car from Ken and Heritage Mazda in Bel Air for a reason! From the moment I sat down with Ken he was honest and patient with me. He listened to what I wanted and never once attempted to push a sale onto me. He educated me about the vehicles and helped me make the decision that was right for me. I felt comfortable with him and appreciated his genuine character. Eugene was also very kind and helpful. He personally drove a car to address one of my concerns, and gave me his honest opinions regarding my car purchase whether it benefited the sale or not. Ryan in Finance was super helpful and generous as we negotiated my insurance plan! These guys stayed late on Saturday as I made my decision and again, I never felt rushed or pushed upon to make a decision or buy a car. When it is time to buy a car, definitely visit this team!! More

Helpful 0

Report | Print

Ken Arment Ken is great to work with, low pressure, quick action, very informative and knowledgeable about product being sold. Very helpful setting up apps and g Ken is great to work with, low pressure, quick action, very informative and knowledgeable about product being sold. Very helpful setting up apps and getting the new driver accustomed to new vehicle More

Helpful 0

Report | Print

No pressure buying Went with my daughter on Labor Day to look at Mazda 3. This is her first car she is purchasing on her own. They had a good inventory . Took test dri Went with my daughter on Labor Day to look at Mazda 3. This is her first car she is purchasing on her own. They had a good inventory . Took test drives all questions were answered. Looking turned into buying. Very comfortable and no pressure at all good deal on our trade in. Bottom line the deal was too good to pass up. We were there longer than what we wanted to be but they were busy. More

Helpful 0

Report | Print

Great Customer Service All the employees have such positive attitudes! Ken was the most kind and made you feel very comfortable with the car buying process. I will be referi All the employees have such positive attitudes! Ken was the most kind and made you feel very comfortable with the car buying process. I will be refering all my friends to buy their car with Ken! More

Helpful 0

Report | Print

Bad News for any customer The dealership utilize unethical and illegal tactics to have a customer purchase a used, leased or new auto's. I will never return to this dealership The dealership utilize unethical and illegal tactics to have a customer purchase a used, leased or new auto's. I will never return to this dealership and have alerted the proper authorities so future customers are not taken advantage in their purchases. More

Helpful 1

Report | Print

Great customer service The staff at Heritage Mazda's service department has always provided me with excellent service each time I bring my 2012 Mazda 3 in for service. The m The staff at Heritage Mazda's service department has always provided me with excellent service each time I bring my 2012 Mazda 3 in for service. The most recent visit was to diagnose what was causing the check engine light to come on. More

Helpful 0

Report | Print

Great service Jordan is wonderful. I called this morning, and they got me in by 10:20 a.m., oil change and all points check. Done by 11:15 a.m. Thank you! Jordan is wonderful. I called this morning, and they got me in by 10:20 a.m., oil change and all points check. Done by 11:15 a.m. Thank you! More

Helpful 0

Report | Print

Honda CR-V Used Car Inquiry My wife and I recently lost our two older vehicles in car accidents. We were considering possibly purchasing two used CR-Vs, one low mileage plus an My wife and I recently lost our two older vehicles in car accidents. We were considering possibly purchasing two used CR-Vs, one low mileage plus an older one with more mileage. Due to great financing for a new CR-V, we chose new, but as soon as we are able my intent is to return and have Ken Arment help me find a replacement vehicle to get to and from work. In my dealings with Ken, we found him to be very professional, knowledgeable, and sincere in helping us - I would be very disappointed if we couldn’t work with him in the future. Over my lifetime of buying vehicles, I wish I had developed a great relationship with him years ago. In my opinion, he is a great asset for the Heritage Mazda Bel Air sales team! I have no negative comments, only good about Ken and the help he provided. Best wishes to all of you for a successful and profitable 2019! Steve McCurdy More

Helpful 0

Report | Print

Outstanding service From the greeting at the door to the financial team to exiting the dealership with my new vehicle....the service was AMAZING. I would recommend Mazda From the greeting at the door to the financial team to exiting the dealership with my new vehicle....the service was AMAZING. I would recommend Mazda Bel Air More

Helpful 0

Report | Print