Kenneth Chang

When one buys a new Audi from them, they tell you that if there is a problem, you can have a loaner car. They don’t tell you that you might have to wait THREE WEEKS to get a loaner car. The brakes on my bran there is a problem, you can have a loaner car. They don’t tell you that you might have to wait THREE WEEKS to get a loaner car. The brakes on my brand new 2025 Audi seemed to fail intermittently. This is deadly dangerous and so I asked for a loaner so I don’t have to risk my life. And what do they say? We’ll get you a loaner in three weeks! They are unwilling to make more cars available as loaners. They risk your life so they can get better profits. Stay away from this place. They will simply lie to you to get your business. More

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This is our third Audi from Rockville. We have always had a wonderful experience with Ken Chang, Thank you, Ken! We have always had a wonderful experience with Ken Chang, Thank you, Ken! More

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I have been shopping for Audi Q7 Prestige White with black interior for few months, and purchased from Audi Rockville. I had a great experience at Audi Rockville! and Kenneth Chang helped me get a great black interior for few months, and purchased from Audi Rockville. I had a great experience at Audi Rockville! and Kenneth Chang helped me get a great deal. I am from Richmond, VA and almost talked to every dealership in 100 miles radius and Rockville beat them all. Rockville Audi is very transparent in their purchase process, and disclosing all discounts they can offer. I made the deal without even looking at the car or test drive. Ken Chang was super supportive with speedy response and we had finalized deal just over couple of phone calls. The entire process was very smooth once we reached the dealership, and took a quick test drive, and finished the paper work. I shared my purchase details with other Audi dealerships, and everyone agreed that they cannot beat that price. I recommend Audi Rockville with 5 star rating for anyone who is looking to buy/lease an Audi in Mid-Atlantic. I bet no one can beat the pricing and customer service they offer. More

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The entire team was fantastic and very talented. They assisted us through our new but very enthusiastically. Kenneth Chang was very knowledgeable and patient through the process of buying. Moe Malla They assisted us through our new but very enthusiastically. Kenneth Chang was very knowledgeable and patient through the process of buying. Moe Mallah and Jean-Marc were very pleasant and thorough and made the end to end process of buying very easy! More

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Everyone was great! Highly recommend and they made the experience easy from start to finish. Highly recommend and they made the experience easy from start to finish. More

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Kenneth was great. He was not your typical sales rep. He made the process a breeze and was very informative while not putting pressure on you or making you feel rushe He was not your typical sales rep. He made the process a breeze and was very informative while not putting pressure on you or making you feel rushed. More

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Kenneth was amazing. This was the best car buying experience I have ever had. Everything from start to finish was fast and smooth. This was the best car buying experience I have ever had. Everything from start to finish was fast and smooth. More

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I enjoyed this dealership, staff, straightforward pricing, communication and energy! I definitely will be revisiting! pricing, communication and energy! I definitely will be revisiting! More

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I bought CPO vehicle Q7 and had a problem with Adaptive Cruise Control in a week. I called several times with no response and emailed with no response. This is not what I was hoping for, unsure if the defe Cruise Control in a week. I called several times with no response and emailed with no response. This is not what I was hoping for, unsure if the defective car is sole to me. When I called yesterday, the agent kept on forwarding the call to the manager and no one called despite reaching out for a week. It's not even 10 days since I bought this car. Lastly, I have no clue about registration and very frustrating experience. More

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Kenneth was great! I was looking to buy a Q5 plug-in hybrid and he had the car all charged and ready to test drive the moment I walked into the dealership. Kenneth w I was looking to buy a Q5 plug-in hybrid and he had the car all charged and ready to test drive the moment I walked into the dealership. Kenneth was also well-versed in the nuance changes across each of the model years and trim levels (yes, a lot of other sales guys don’t know their details). In negotiations, he was rather transparent with the things that needed to be done on the car I was trading in. I say transparent because the Carfax I still had access to after selling the vehicle showed all of the repair items Kenneth mentioned about, such as replacing the windshield because of a small crack that would pass Virginia state inspections but not the Maryland one. I was a little doubtful in the beginning but Carfax proved my doubts wrong. All in all, less the usual sales charades (“let me ask my manager”), and the PermaGuard xx, the sales transaction went very smoothly. More

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