Marcus Oh

Avoid this place. Their finance people and titling department don’t know what they’re doing and keep messing up the paperwork. It’s almost 2 full weeks since I t Their finance people and titling department don’t know what they’re doing and keep messing up the paperwork. It’s almost 2 full weeks since I traded a Tesla Model X for an Audi S6 Etron, and they still haven’t submitted the payoff on my trade and can’t get the registration paperwork figured out for the new car for some reason. I’m from PA so it’s not as easy as if I lived in MD but now they want me to sign a blank Power of Attorney to give some unknown person power to register and title my new car in MARYLAND, even though I submitted everything and they know it’s supposed to be done for PENNSYLVANIA. Many, many calls have gone unanswered and unreturned. I’ll see if this gets their attention before I have to respond badly to the after sales surveys and post this on all other review sites. Luckily Maryland has some pretty strong consumer protection agencies so even though I don’t live here their business is here so I’ll get to them if I have to. This should not be this hard to payoff the trade and title the new car but the don’t care apparently after you walk out the door. More

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I recently traded my Lexus for a 2025 all-newAudi Q5. Shortly after the purchase, I experienced a minor issue with a side sensor, but it was resolved quickly and professionally. The dealership provided Shortly after the purchase, I experienced a minor issue with a side sensor, but it was resolved quickly and professionally. The dealership provided me with a loaner car for 48 hours while my Audi was being serviced, which made the process very convenient. Marcus, the general manager, handled the situation with exceptional professionalism and care. They even delivered my new Audi directly to my residence and picked up the loaner car, which I greatly appreciated. I addition, they provided me with a complimentary first-year service. Upon purchasing the vehicle, I also received an excellent trade-in value for my Lexus.and a great discount on my new Audi. Overall, I'm satisfied with a service and recommend this dealership. More

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General Manager Marcus and his team was exceptional. Bought multiple cars with Audi of Rockville and process has always been smooth, fast and transparent. Never felt like they try to sell me on things I Bought multiple cars with Audi of Rockville and process has always been smooth, fast and transparent. Never felt like they try to sell me on things I do not need and got great value and service each time. Highly recommend. More

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From warm welcomes to personalized service, Audi Rockville does it all! Kenneth Chang was extremely patient, knowledgeable, and helped me from start to finish. Moe in Finance helped me get the best Rockville does it all! Kenneth Chang was extremely patient, knowledgeable, and helped me from start to finish. Moe in Finance helped me get the best rates possible to ensure a smooth process and to provide the best care for my new baby. I even got a free hat from GM Marcus Oh. :) I would not go anywhere else. Thank you so much to everybody at Audi Rockville. More

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Excellent service. Top tier knowledge of their vehicles. Polite. Courteous. Excellent facilities. True professionals. Highly recommended. Top tier knowledge of their vehicles. Polite. Courteous. Excellent facilities. True professionals. Highly recommended. More

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Awesome experience at Rockville Audi. Everyone is super friendly and helpful. Working hard to get you what you want. No haggling no hidden anything. Just a straight up customer first expe Everyone is super friendly and helpful. Working hard to get you what you want. No haggling no hidden anything. Just a straight up customer first experience More

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I enjoyed this dealership, staff, straightforward pricing, communication and energy! I definitely will be revisiting! pricing, communication and energy! I definitely will be revisiting! More

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I’ve had Porsche, Benz, BMW, Jaguar and Land Rover vehicles, in addition to my Etron GT. Without a doubt, the service team at Audi Rockville is the absolute worst. No one there seems to have a clue wh vehicles, in addition to my Etron GT. Without a doubt, the service team at Audi Rockville is the absolute worst. No one there seems to have a clue what they are doing. They promise things and don’t deliver. When I call to find out status, no one knows a thing. I’m left on hold for 15 minutes until I eventually hang up and call back. And this goes all the way to the top including the device manager and the GM of the dealership. I’m taking my Audi all the way to Chantilly versus ever having it touched by anyone at Audi Rockville ever again. If I could give negative stars, I would. Only time anyone in service seemed like they cared was when they suggested I buy 3 new tires and not just the one I needed. More

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They made me feel like a princess. Extremely accommodating. Will buy my next Audi from them. Will definitely be a repeat customer. Everyone bent over backwards for me. Love this dealer Extremely accommodating. Will buy my next Audi from them. Will definitely be a repeat customer. Everyone bent over backwards for me. Love this dealership. Such nice people, especially Sebastian. More

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Excellent customer service, great team, professional, caring and knowledgeable. I have been with this dealer for more than 10 years and they always take a good care of my car. caring and knowledgeable. I have been with this dealer for more than 10 years and they always take a good care of my car. More

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