Kenneth Franchek

Extremely friendly with professional and fast service. Greeted by name and environment welcoming to all Greeted by name and environment welcoming to all More

by BPAAUWENAVORI Verified Customer Verified Customer

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I purchased my Q50 in 2021 from Infinity of LV. I maintain my autos well, keep all records & am punctual with service maintenance. Svc rep Ken Franchek was 'appointed' to me from the beginning & I maintain my autos well, keep all records & am punctual with service maintenance. Svc rep Ken Franchek was 'appointed' to me from the beginning & has on nearly every svc appt treated me in a condescending manner as if I'm stupid (yeah, autos are not my strong suit but I'm not stupid)....and occasionally Ken presents w/ an OTT manner/tone that is so fake, it's obvious he's full of xx. He tries too hard to be nice and it's truly transparent. I've ignored his attitude for too long. Yesterday was the last straw for me. Steve Staluppi is the most disrespectful, rude SVC-MGR I have ever encountered, EVER!! He sealed the deal for me on my divorce with this dealership. Won't bore you w/details as they've already been cited by other customers. The bottom line is this is the worst customer service I've experienced at any dealership, period! Just know that outside of the cashiers & a tech by the name of James, this is not the place to expect quality customer service or even average service for that matter. Their invoices read "Infinity of Las Vegas is committed to providing each of our clients with TRULY EXCEPTIONAL SERVICE." Who crafted that? It couldn't be farther from the truth. No pleasantries here (except from a few sales people), ...no giving customers the benefit of the doubt, ......no explaining with kindness & patience .....& always pushing for an up-sale in the end. It's as though most employees are hating their jobs. And if you or I had to work for Steve Stuluppi we'd probably hate our jobs too!! Because Infinity of LV is the only game in town they can get away with treating you like a piece of crap. So, I'm done & have finally fired Infinity of LV from my life. Yay for me!!! Oh, and the captain of the ship (usually the GM) is typically the leadership role model who sets the tone & mood for the crew, so I'd have to imagine that Moe Fahmy must not be a very nice person, is absent/negligent or doesn't care how customers are treated, as well. Happy to say "goodbye" to Infinity of LV forever!!!! :))) More

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