Kenneth Lucas | Page 34

Excellent experience! Ken is knowledgeable and Andrew in the finance department was excellent to work with as well. Will buy from this dealer again and again! the finance department was excellent to work with as well. Will buy from this dealer again and again! More

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I have purchased over 30 vehicles during my lifetime. However, this is the first time I have ever made a long distance purchase. My original plan was to fly to the dealership, inspect and test drive th However, this is the first time I have ever made a long distance purchase. My original plan was to fly to the dealership, inspect and test drive the vehicle, finalize the contract, pay and drive my baby home. However, Hurricanes and COVID negated that plan.... .So for the first time in my life and with great trepidation, I bought my car sight unseen - relying exclusively on my Sales Representative's assurances. Needless to say, I incurred criticism from the gambit of family, colleagues and friends. Inexplicably, I trusted my Sales Representative, signed the contract, put my check in the dealership-provided express envelope and mailed the packet. My vehicle arrived at my home four days later in pristine condition. From now on, my family and I will be purchasing all of our future vehicles from Ken Lucas and from Mercedes-Benz of Bonita Springs. Ken's integrity is impeccable and the Dealership's Customer Service is stellar More

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Ken could teach a master class for sales and client service. He listened and understood what I was looking for to replace my GLK. His follow up emails/texts and calls to me were professional, timely service. He listened and understood what I was looking for to replace my GLK. His follow up emails/texts and calls to me were professional, timely and courteous. While he was fully scheduled when I could come in he made time to greet me and show me the car I bought. His teammate Anthony, who is also excellent, finished my deal. I received a personal call early the next day to allow me to offer feedback. The best customer service I’ve ever received! More

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The whole experience was excellent. I stopped going to Mercedes of Naples because their sales dept. is terrible! Bought my wife a E 450 wagon in June from Mercedes of Ft. Meyers instead of Mercedes of Na Mercedes of Naples because their sales dept. is terrible! Bought my wife a E 450 wagon in June from Mercedes of Ft. Meyers instead of Mercedes of Naples. Both dealers were great to deal with. May I state that Naples service is great. but your sales staff beats them hands down. Keep up the good work. You staff truly put the customer first!! More

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Ken was wonderful to work with. He was patient while I decided - and once I did he worked quickly and professionally to help me get my car. The entire dealership experience was enjoyable - Armando in Fina decided - and once I did he worked quickly and professionally to help me get my car. The entire dealership experience was enjoyable - Armando in Finance and the two gentlemen who helped me setup the tech. Thanks All! More

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Ken was so awesome to work with. He made the whole process very easy . mark explained the car in a very informative way and Andrew made our financing experience enjoyable! I would highly recommend the process very easy . mark explained the car in a very informative way and Andrew made our financing experience enjoyable! I would highly recommend the dealership and look forward to a long relationship. More

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I was looking online across the whole country for a Ford Conversion Van for months. We had one in the past and it made traveling so much more comfortable. I couldn't sleep one night and used my phone to s Conversion Van for months. We had one in the past and it made traveling so much more comfortable. I couldn't sleep one night and used my phone to search yet again. An ad came up on a general car search site, it was perfect and it said it was a the Mercedes Benz dealer 10 miles from my house. The next day I called MB of Naples, I waited a long time for the used car salesman to answer the phone. I asked him if he had the Ford van that I saw advertised online, he said to me "Ma'am do you realize you are calling Mercedes Benz of Naples?". Next I decided to email the Bonita Springs MB instead of calling. Ken responded the same day, sent us all the information about the vehicle so we could review it at home. The soonest we could come in was Labor Day, Ken was there, the van was perfect, he took care of all the details and we drove it home the same day. My husband could not be happier with the great deal and superior customer service. I am thrilled we found the perfect vehicle so close to home. PS we had purchased our last two vehicles from MB of Naples. We will go to MB of Bonita Springs from now on. More

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My experience working with Ken Lucas from Mercedes Benz of Bonita Springs was seamless and first class. I traveled from out of state to purchase my Porsche and he made sure that I had video of exterior and of Bonita Springs was seamless and first class. I traveled from out of state to purchase my Porsche and he made sure that I had video of exterior and interior prior to arriving as well as helped with additional questions before making my final decision. From start to finish my experience with this dealership was organized, honest, professional and fun! I will certainly be purchasing from Ken in the future! More

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Class guy, make the process simple and easy. Would not hesitate to refer business to Ken. The whole team was equally impressive and worked in together to get us in an out in short order. hesitate to refer business to Ken. The whole team was equally impressive and worked in together to get us in an out in short order. More

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Ken Lucas was top notch and made this car buying experience a complete joy.. Absolutely recommend him for any car purchase. Everything was awesome along the way.. experience a complete joy.. Absolutely recommend him for any car purchase. Everything was awesome along the way.. More

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