Kenneth Lucas | Page 7

My husband dealt with Mr Lucas in purchasing an SUV for me. When we went to pick it up the car was inside the showroom with a big red bow on its hood. Very impressive. Mr. Lucas was very courteous and prof me. When we went to pick it up the car was inside the showroom with a big red bow on its hood. Very impressive. Mr. Lucas was very courteous and professional as well as the rest of the staff that we were sent to to finish our deal. More

Report | Print

Ken Lucas and Patricia Rabuffo are fantastic. They are both consummate professionals and very caring individuals. The are totally attentive to my needs including being responsive after the dealer They are both consummate professionals and very caring individuals. The are totally attentive to my needs including being responsive after the dealership is closed on the weekends! My gratitude to both for always being kind and helpful. Best regards, Dr. Denise Wesley More

Report | Print

Ken and all the team at Bonita Mercedes are absolutely the best! Thank you for taking such good care of us. the best! Thank you for taking such good care of us. More

Report | Print

Ken was kind enough to fit me in on his day off even though I am regular customer of a North Jersey dealership away on vacation. I have 6 current leases/purchases in the Mercedes brand and over 20 lifet though I am regular customer of a North Jersey dealership away on vacation. I have 6 current leases/purchases in the Mercedes brand and over 20 lifetime transactions and would highly recommend Ken and MB of Bonita Springs. I needed to return a lease in a different state. They were even kind enough to provide transportation back to my home nearby in Naples. More

Report | Print

Right car, right price, great condition at pick up, easy sale. Very happy with our transaction sale. Very happy with our transaction More

Report | Print

Colin Grindly took us for the test drive because Ken Lucas had to leave shortly after showing the car. Neither knew much about this mild hybrid, but we had already done our research. Colin was pleasan Lucas had to leave shortly after showing the car. Neither knew much about this mild hybrid, but we had already done our research. Colin was pleasant and Ken was terse and unhelpful. While purchasing the CPO 2021 GLS450, I asked Ken for a copy of the last maintenance shop record and and he said it was policy not to give such records. He said everything was on Carfax. So I asked why was an airbag just replaced. He then gave me the shop record with no mention of an airbag. Financer Harry tried rushing thru signatures, then spent a boringly long time on extended warranties, prepaid maintenance, tire protection. He failed to have our bank draft faxed with both sides, so that snarled financing for a week. Concierge Brandon was polite and showed us features of the car. However, he could not explain how the anti-theft features worked and promised to call and tell us. After a week of no callback, I phoned Brandon and told him how it works. He did help us through programming the homelink feature because the instructions in the manual were in error. We love the car - the staff was average to disappointing in their performance. More

Report | Print

The dealership was very impressive and had a large selection of vehicle to choose from. The purchasing process was very professional and to the point. I appreciate the follow up and numerous comments selection of vehicle to choose from. The purchasing process was very professional and to the point. I appreciate the follow up and numerous comments to offer assistance. More

Report | Print

Ken and Rafael were amazing to work with when I purchased a car recently. For years, I went to Mercedes Bonita Springs for their excellent service. I found the same commitment to excellence when I purchased a car recently. For years, I went to Mercedes Bonita Springs for their excellent service. I found the same commitment to excellence when I purchased a new Mercedes. More

Report | Print

The sales service was excellent. The concierge service was excellent. The vehicle is excellent. The entire purchasing was excellent. The concierge service was excellent. The vehicle is excellent. The entire purchasing was excellent. More

Report | Print

That is some car stiore . .the inventory to choose from is very impressive. Working with Ken Lucas was a breeze. I feel that I was treated fairly. I actually had no idea I wo .the inventory to choose from is very impressive. Working with Ken Lucas was a breeze. I feel that I was treated fairly. I actually had no idea I would walk out with a new vehicle. I was just looking. More

Report | Print