Kenneth Thompson | Page 12

Quality Work and Responsive Good assessment of mechanical problems and repair plan. Received an excellent video report of conditions and projected repair items and cost. Vehicle Good assessment of mechanical problems and repair plan. Received an excellent video report of conditions and projected repair items and cost. Vehicle was ready as promised and performing great. More

by JIMNOLES Verified Customer Verified Customer

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Excellent Customer service I have been coming to Green Ford since I moved to the area 4 years ago. I have purchased 2 vehicles here, and could not be happier with the service. I have been coming to Green Ford since I moved to the area 4 years ago. I have purchased 2 vehicles here, and could not be happier with the service. I am in the business, and would recommend them highly. More

by JSCHOLVEN Verified Customer Verified Customer

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missing service tech I would have given a 5-star rating, but I was again disappointed with my service tech, Ken Thompson. The car was dropped off before service opened, a I would have given a 5-star rating, but I was again disappointed with my service tech, Ken Thompson. The car was dropped off before service opened, and when I called at 10:30 the service tech could not be found and the car was not ready. I called again at 2:30, the car was done and I said someone would be there at 3:00 for pickup. When my husband showed up at 3, the service tech could not be found. Another, very helpful tech helped my husband. More

by FusionTad Verified Customer Verified Customer

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Oil change and recall When setting my appointment with Kenneth he was very dismissive and was unwilling to look to see what the recall for my vehicle a F-150 was. Dropped o When setting my appointment with Kenneth he was very dismissive and was unwilling to look to see what the recall for my vehicle a F-150 was. Dropped off my vehicle at time of appointment was not told that the recall would take all day upon getting my car at about 5:45 in the afternoon I was asked if I was sure that this is where my car was. I had called at 2:30 in the afternoon and was told that they had just now started working on my car. After looking over my car my car was a mess I either windows no service sticker was on itsaying that they had even serviced my vehicle for the oil changed the oil change meter was not reset back to a hundred I had to check and make sure they changed my oil by checking it when I got to my part-time job. The back door panel from the door lock was not completely on the front door lock now goes below the door panel.on Wednesday morning at about 10 I went to unlock my truck and my truck would not unlock with the key fob or the code on the car door all other locks besides the driver side would unlock I called told him about the issue dropped it off at about 2:30 the door started working Kenneth told me that if they couldn't replicate the issue then they couldn't fix again being dismissive. I told him he would try to have to figure it out because I was tired of bringing my car back up to have it serviced upon which I spoke with Sonia who is the courtesy car person and I have to say she was a delight a wonderful person to speak with and she gave me a car as a courtesy for them to fix it. As someone who works 24-hour shifts I had to bring my car back on Friday and I was told at 10 and it wasn't ready that they had just now started looking at it. after picking it up today on Friday finally the car was still a mess the door lock itself was not brought above the door panel once again and supposedly it is fixed I will not be bringing back my car thanks to Kenneth and his dismissiveness and his unwilling to check to make sure that things were done and done correctly I was asked three times by two different women if I was sure that this is where I dropped off my vehicle. I do not ever recommend going to Green Ford to drop off your vehicle for service unless you get the opportunity to speak to Sonya who again was a delight.and just as a side note I still have to clean my own vehicle where their service people did not clean up after themselves which is ridiculous. More

by Giles0520 Verified Customer Verified Customer

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Excellent Service Service is always excellent and so is everyone in the service department. I would definitely recommend others to Green Ford Service Department. Also t Service is always excellent and so is everyone in the service department. I would definitely recommend others to Green Ford Service Department. Also the ladies that schedule appointments are very friendly and so easy to deal with. More

by SERVICE67 Verified Customer Verified Customer

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Clutch Repair This was the first time I dropped my Truck. Follow ups were very poor and the folks did not have my name right either or track my invoice. I had to vi This was the first time I dropped my Truck. Follow ups were very poor and the folks did not have my name right either or track my invoice. I had to visit the dealership the second time to get my issue fixed. Given the customer service and reliability of work, will not be visiting this Ford dealership again. More

by Ranger12 Verified Customer Verified Customer

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Regular upkeep Had my oil changed and tires rotated. They recommended that I purchase new one within 1 to 2 oil changes. Was not pressured to buy them right away. Bu Had my oil changed and tires rotated. They recommended that I purchase new one within 1 to 2 oil changes. Was not pressured to buy them right away. But they did tell me that I will need them in about 5,000 to 8,000 miles. More

by JONBOYRUSS Verified Customer Verified Customer

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Great Service Everyone in the service department from front to back are very professional. Always complete's my service in a timely manner. I would recommend everyo Everyone in the service department from front to back are very professional. Always complete's my service in a timely manner. I would recommend everyone I know to come to Green Ford. More

by SERVICE67 Verified Customer Verified Customer

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Warranty oil leak I noticed an oil leak near the turbo on my RS. Took it to Green Ford and they found the leak and fixed it in a few days. They had it done a few days e I noticed an oil leak near the turbo on my RS. Took it to Green Ford and they found the leak and fixed it in a few days. They had it done a few days earlier than originally planned as well, which was nice. More

by CHRISTIAN Verified Customer Verified Customer

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Vehile Service Despite Ford's delays with the part needed for our vehicle, Green Ford was professional and made sure we were up to date on status. They were also ve Despite Ford's delays with the part needed for our vehicle, Green Ford was professional and made sure we were up to date on status. They were also very accommodating with a loaner vehicle helping out our large family. More

by Wildcat94 Verified Customer Verified Customer

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