Kenneth Thompson | Page 11

Abysmal experience Took the truck in for diagnosis, was told it was ready to be picked up. Came to meet with a sales rep, went to get the truck and it wouldn't start. Ne Took the truck in for diagnosis, was told it was ready to be picked up. Came to meet with a sales rep, went to get the truck and it wouldn't start. Next day was a holiday so I spent the day without a vehicle only to find out they took a fuse out and didn't put it back. All I wanted was a diagnosis. More

by Bubblehead756 Verified Customer Verified Customer

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One of the worst experiences in my life! I called for 7 days before any answers regarding the service of my Ford. I will never buy a Ford again. Hate them now!!!d I called for 7 days before any answers regarding the service of my Ford. I will never buy a Ford again. Hate them now!!!d More

by u4angie Verified Customer Verified Customer

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Regular maintenance Truly. This is my service center of choice. I like the service and people. Nothing is better than trusting your auto place. That’s for sure Truly. This is my service center of choice. I like the service and people. Nothing is better than trusting your auto place. That’s for sure More

by MRSCHULZ Verified Customer Verified Customer

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Service with a smile from all of the service bay crew. I’ve suggested this dealership to my friends for their next vehicles. My Flex is now my wife’s Flex 😂. I will need the F-150 for the fellows soon. I’ve suggested this dealership to my friends for their next vehicles. My Flex is now my wife’s Flex 😂. I will need the F-150 for the fellows soon. More

by BILLYBOB.COLEY Verified Customer Verified Customer

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No communication and lack of fully doing work Dropped 2018 mustang GT convertible off mainly for transmission work. Also asked them to look into convertible lock/radio issue, rear brakes wearing Dropped 2018 mustang GT convertible off mainly for transmission work. Also asked them to look into convertible lock/radio issue, rear brakes wearing funny and passengers seat making clicking sound when moving back and forth when the drivers side does not make that sound. Also asked them to get a part needed for the sun visor from the parts department that we had already called and talked to parts about. Transmission was fixed, but they didn’t say anything about the brakes, part was not gotten and sun visor was not fixed. They’re telling me the radio going mute when the convertible top is engaged and disengaged is normal. And they didn’t hear a clicking in the passenger seat. No communication for 3 days. Transmission fix was simple if they had cared. It’s all over the web that it needed a transmission reprogram. Sun visor should have and could have been fixed. The car is still under factory warranty. They didn’t even bother at least getting the part from the parts department for us. No reason for them not to fix that. And now the radio is muting even when not engaging and disengaging convertible top. Simply put, they don’t care. More

by tmansmom Verified Customer Verified Customer

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Underwhelmed The issue I have is the lack of communication. No calls regarding the status of repairs; no verbal estimates offered, I had to be proactive. Slow tur The issue I have is the lack of communication. No calls regarding the status of repairs; no verbal estimates offered, I had to be proactive. Slow turn around on repairs. Asked for a multipoint inspection.Cost $130. For that fee, I expect to get some type of written report; what was looked at? At a Labor rate of $100/hour, I expect more. Total bill was about $100 more than expected. Overall I have had a better customer experience at Rice Toyota and Crown Honda. I presume Dean Green is much more focused on his lucrative auto auction business More

by Explorer Verified Customer Verified Customer

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Excellent The Green Ford service department was wonderful!! They figured out what was wrong with my car, something 2 other places overlooked. They were thorough The Green Ford service department was wonderful!! They figured out what was wrong with my car, something 2 other places overlooked. They were thorough and I couldn’t be happier. More

by Jillmitch17 Verified Customer Verified Customer

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Effort less and friendly service I love the service manager he's always helped me out when needed. The service agents are friendly and overall have never had any issues. I also love t I love the service manager he's always helped me out when needed. The service agents are friendly and overall have never had any issues. I also love there lifetime warranty that comes with a car from green ford im bery happy More

by FELIXXM919 Verified Customer Verified Customer

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Great customer service from arrival through departure. Great staff and service professionals committed to giving you what you need and helping you leave satisfied. I would recommend these guys many times o Great staff and service professionals committed to giving you what you need and helping you leave satisfied. I would recommend these guys many times over! More

by ROMEOMORRISEY Verified Customer Verified Customer

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In and out They were very friendly although I was there earlier than my appointment, but they fitted me in and I was out in no time. Customer service on the insi They were very friendly although I was there earlier than my appointment, but they fitted me in and I was out in no time. Customer service on the inside could be a little more friendly. Otherwise my first experience was fine. More

by Ms.K Verified Customer Verified Customer

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