Kenny Clark | Page 5

Found a 2018 RC350 on the carfax website. Car looked good, low mileage, decent price. I called. Talked to Jamie. He was cordial, but a fast talker. I asked if he could do a little better on t Car looked good, low mileage, decent price. I called. Talked to Jamie. He was cordial, but a fast talker. I asked if he could do a little better on the price. He stated he would check with the manager (typical). He came back and said he could do a 1400 dollar discount. I told him that I would stop by in the afternoon. I signed all the papers even though there was no discount. Advertised selling price, crazy doc fee, inflated license fee. The car was nice so, ok. I explained i would like to pay 1k down and return on the weekend to finalize. Oh no he said, got to be finalized now. I was not prepared for "now". Again, he got permission for me to return on Friday. My bank (Regions) called Jamie to put the bank on the title app as lien holder. They refused. They stated I would have to use their own finance people. (kickbacks come to mind). My bank teller never heard this before. I managed to round up enough cash without a car loan. We arrived at the dealership Friday AM. After waiting for 2 hours they said I must have insurance on that car before I can leave, its the law! That is not the law. The law states you must have liability ins, NOT comprehensive. Lienholders require comprehensive. Before the GM starts preaching to me, he should know what he is talking about. I wish I would have torn up my paid in full check and walked out. It certainly did not help that my wife had loose stomach and had to visit the ladies room every 10/15 minutes. I will sell this car soon as I receive the title. Can't stand to look at it! More

by stralked Verified Customer Verified Customer

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Ana is absolutely amazing! I first met her two years ago when I bought a car for my daughter from her and her husband, and I was impressed then—but even more so now. She’s incr I first met her two years ago when I bought a car for my daughter from her and her husband, and I was impressed then—but even more so now. She’s incredibly professional, kind, and never pushy. What really stood out is her genuine love for the car we were buying—she even drives the same Lexus model herself! Ana made the entire experience easy and enjoyable. We left feeling confident and truly happy with our purchase. Because of her, we’ll absolutely be coming back when our son turns 16. Thank you so much, Ana! You’ve earned our trust and loyalty. See you soon More

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Outstanding experience! Greg Dowdy (sales) and Matthew Clark (financing department) created a seamless purchasing process. A heartfelt "thank you" to the entire Lexus crew Greg Dowdy (sales) and Matthew Clark (financing department) created a seamless purchasing process. A heartfelt "thank you" to the entire Lexus crew. More

by SORAL8591 Verified Customer Verified Customer

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Even though the dealership is going through major renovation the service was great and overall experience was top notch. renovation the service was great and overall experience was top notch. More

by irstroh Verified Customer Verified Customer

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Austin kept us informed about the progress of our car being built. They gave us good information about the features. being built. They gave us good information about the features. More

by KAYICOLEY Verified Customer Verified Customer

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I had a great experience purchasing a car from Lexus of Sarasota. Greg and the rest of the team were super helpful! Sarasota. Greg and the rest of the team were super helpful! More

by kari.molton Verified Customer Verified Customer

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I had an exceptional experience and I cannot recommend them enough! From the moment I walked in, I was greeted with warmth, professionalism, and a genuine desire to help. GM, Chris, Dean and Sam Hassan we them enough! From the moment I walked in, I was greeted with warmth, professionalism, and a genuine desire to help. GM, Chris, Dean and Sam Hassan went above and beyond to ensure the entire process was smooth, transparent, and stress-free. What impressed me most was their clear communication, and honest approach. They took the time to answer all my questions, offered fair pricing, and helped me find the perfect vehicle that suited my needs. The level of customer service I received was far beyond what I’ve experienced at other dealerships. Thank you again to the entire management team for making this such a positive and memorable experience! More

by racheld73 Verified Customer Verified Customer

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Overall very happy with the vehicle and buying experience at Lexus of Sarasota. Would recommend. at Lexus of Sarasota. Would recommend. More

by JEFFAUBIN45 Verified Customer Verified Customer

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Very nice dealership with friendly, helpful staff. Even though they’re renovating and actively under construction, they made it as comfortable as possible. Ana Lima was so sweet and relaxed. She patie Even though they’re renovating and actively under construction, they made it as comfortable as possible. Ana Lima was so sweet and relaxed. She patiently explained everything, running various financing and leasing scenarios. I appreciated her support from start to finish. More

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The service is great. They simplify all the transactions so that it was very clear to understand They simplify all the transactions so that it was very clear to understand More

by Nakirema2000 Verified Customer Verified Customer

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