Kenny Ellert | Page 8

Total satisfaction As a customer I fully own up to the fact that I am a hard person to work with. It's ok, it has been like that my whole life. I really didn't want to b As a customer I fully own up to the fact that I am a hard person to work with. It's ok, it has been like that my whole life. I really didn't want to buy a vehicle but my truck was on it's last leg and I did not want to be stranded between Fairbanks and Anchorage. I walked in because I know a mechanic there and a sales person who is a friend of a friend who I now consider one of my friends. They both answered all of my questions and when I got a little nervous they both worked with me on what I need worked out. After I decided on a vehicle it was late and the finance person said he would get with me tomorrow to see he could make it work and I said that's fine and I am not holding my breath. The next day they called and said everything is approved so come on down! Now the excitement came because this is my first new car and I am 53 years old and I couldn't stop smiling. Every single person that I came into contact with was awesome, there was even a guy showing me videos about my Jeep while the sales person had to talk to a finance person. Long story short, this was an amazing experience. More

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Kenny is the man! I have been a customer of Lithia's for years. I've experienced a few bumps; however in the end they have always taken care of me. In my most recent I have been a customer of Lithia's for years. I've experienced a few bumps; however in the end they have always taken care of me. In my most recent visit, I explained my issues to Kenny and he and the service team took care of them. He expressed concern with the problems and they did what they could to extinguish them. More

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The Service was great The dealship provided excellent service. The repair was was completed in timely manner Kenny the service repressive was very polite. He went over all The dealship provided excellent service. The repair was was completed in timely manner Kenny the service repressive was very polite. He went over all details of the repairs performed on my vehicle More

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Always been good to me! Jeep has always been helpful to ME. I have heard poor reviews by word of mouth from others but have never experienced anything less than great service Jeep has always been helpful to ME. I have heard poor reviews by word of mouth from others but have never experienced anything less than great service here! I've been using the service center for oil changes as well as maintenance/repairs for YEARS. Kenny Ellert is my go-to guy and has always gone over the top for me- exceptional service! Whenever I call, Tony Allen and Nathan Schaeffer are always very pleasant and helpful as well. I had a great experience working with Mike Phommaxaysy when I bought my Jeep last week. I highly recommend Lithia South, they've always been good to me. More

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Fleet Sales and Service I just traded in my 2014 Ram 2500 for a special order 2017 Ram 3500. Carl Authement was excellent to work with, he got me the best deal I could have I just traded in my 2014 Ram 2500 for a special order 2017 Ram 3500. Carl Authement was excellent to work with, he got me the best deal I could have ever hoped for. In addition to the great sales assistance, my service guy Kenny Ellert is the BEST !!! More

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Helpful Their system keeps good track of the vehicle schedules to make recommendations though I was told I would be contacted when a part came in but was not Their system keeps good track of the vehicle schedules to make recommendations though I was told I would be contacted when a part came in but was not contacted at all. More

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Awesome Kenny is fabulous he is always helpful and polite. I would recommend this dealer / service department to anyone. I have an older Jeep and have had to Kenny is fabulous he is always helpful and polite. I would recommend this dealer / service department to anyone. I have an older Jeep and have had to go in a lot in the last few years and I always have a pleasant experience. More

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Flexible, Friendly, Helpful Rusty worked very hard to get me in a car with in my standards and budget. He was incredibly helpful, and very patient when I was not as prepared as I Rusty worked very hard to get me in a car with in my standards and budget. He was incredibly helpful, and very patient when I was not as prepared as I thought I was (as a first time car buyer, it was really awesome to have that). He also made sure to note the things the dealership would take care of for me on the car, and he hooked me up with Matt in financing who was incredibly helpful, and very pleasant to work with. The only negative I have is that the work that had to be done on the car was not done when I came to pick it up. I had to leave the car over night since I had driven another to go shopping. When I went to pick it up around noon the next day, as I had informed them I would, they had not fixed the rear view mirror (it was not affixed to anything so it was floppy and you couldn't adjust it). I had to wait for a while before they sent me somewhere else to get it fixed, then I had to wait there for them to fix it. I had left in my lunch at work, but it ended up being an almost 2 hour excursion. Otherwise, the service was great, and I'm incredibly happy with my car and with the services I purchased as well. More

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Always prepared to be professional Every employee I have come into contact at this dealership knows what their role is and seems prepared to do it well. We've been going to this dealer Every employee I have come into contact at this dealership knows what their role is and seems prepared to do it well. We've been going to this dealership for oil changes and maintenance of our Jeep for apprx 2+ years. More

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Should not be a Lithia Dealership Had a scheduled appointment at 8am. No loaner, not even an attempt to acquire a loaner of any kind. A "shuttle" that runs once every 90 minutes. 9am Had a scheduled appointment at 8am. No loaner, not even an attempt to acquire a loaner of any kind. A "shuttle" that runs once every 90 minutes. 9am rolls around and my car is still sitting outside and no shuttle in sight. I contact a friend to come pick me up but for the time being I thought I would look at some of the cars on the lot. The lot is a complete mess, especially for Lithia's standards or at least the Lithia dealers I've been to and heard about. The lot looks like people just drive cars in and leave them. Not one was "detailed", multiple vehicles had trash, energy drinks and such inside them, ON THE LOT FOR SALE. They had new mixed with used and you couldn't tell the difference because out of the 30 vehicles I looked at only 5 had stickers saying the price and options, the rest MAYBE had a "as is no warranty" sticker. It gets better, I spent probably 20 minutes walking around outside, in the front of the lot where everyone could see me and was never asked a single question or approached by anyone. I am not sure how well this dealership is doing, but if you asked me, I would say failing... FAILING HARD! I will never return to this dealer other than to pick up my car, instead I will make the trip to go out to the valley where I purchased my car (Lithia Chrysler Jeep Dodge of Wasilla) because every I go there I am ALWAYS impressed with their service, customer service, car selection, and their sales people. More

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