Kenny Wilder | Page 13

Everything was great. Cameron was great and everything went smoothly and quickly- what else could you ask for! Cameron was great and everything went smoothly and quickly- what else could you ask for! More

by Jenna Verified Customer Verified Customer

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Derek went above and beyond to help us. After we had a bad experience at another dealership he waited 1 1/2 hours for us to arrive! Thank you Derek for making car buying an excellent expe After we had a bad experience at another dealership he waited 1 1/2 hours for us to arrive! Thank you Derek for making car buying an excellent experience More

by Juliaohman76 Verified Customer Verified Customer

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Fantastic deal! Also very impressed with John’s outstanding customer service. He kept me informed with the status of my vehicle from the time i ordered to the time a Also very impressed with John’s outstanding customer service. He kept me informed with the status of my vehicle from the time i ordered to the time arrived the dealership. He is definitely a great asset of that dealership! More

by ijr_kadenaafb Verified Customer Verified Customer

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Other than waiting 30 minutes to receive service, everything was pretty standard. The finance managing was really helpful and nice. Just left a sour experience because i had an appointment at 11:00am everything was pretty standard. The finance managing was really helpful and nice. Just left a sour experience because i had an appointment at 11:00am and no one helped me till 11:41am. Almost went to another dealership. Glad i didn't though but would i recommend? Probably not. Everything else was fine though. Also I received car warranty service here before and it took 4 hours just to get a quote and confirm it was the AC compressor. I had an appointment at 10am and did not leave till after 2am. I guess this is fine if its normal but i never experienced something like this before. More

by WALVAREZ2011 Verified Customer Verified Customer

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The staff at the each desk are highly knowledgeable and have lot of patience in explaining about their dealings and dealerships and finance departments also provide lot of good information and discounts ba have lot of patience in explaining about their dealings and dealerships and finance departments also provide lot of good information and discounts based on profiles. I like the dealership and the communication from this dealer is pretty straightforward and easily understandable and comparable with other dealers too. I am happy that I got the right choice at the right time. Thanks More

by praneeth0324 Verified Customer Verified Customer

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The whole experience at Five Star was great! Jaylon our sales rep is a fantastic rep. I would highly recommend Five Star Subaru!! Jaylon our sales rep is a fantastic rep. I would highly recommend Five Star Subaru!! More

by mkhabshey Verified Customer Verified Customer

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Kept in regular contact throughout the order and delivery process. Very informative and helpful employees. process. Very informative and helpful employees. More

by budcart Verified Customer Verified Customer

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One of the nicest new car buying experiences, never felt rushed or pressured. Great work guy keep it up. rushed or pressured. Great work guy keep it up. More

by THAMUNKEE Verified Customer Verified Customer

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Cooper continually called me Christine, even though at our first meeting I emphasized Kris-ten. Cooper assured me the BASE model Forester came without ANY bells & whistles; it actually came with severa our first meeting I emphasized Kris-ten. Cooper assured me the BASE model Forester came without ANY bells & whistles; it actually came with several which I was forced to pay for. When I broached him about it, he could have responded in a nicer way. When running through the buttons & switches etc in my new vehicle, Cooper was unable to activate the Android Auto feature and blamed my "piece of xxxx phone cord." I have 3 phone cords total, all 3 work just fine with the Android Auto feature once I got home and read the instructions. Cooper just doesn't know how to use that feature because he has an iphone. He should be better trained in that feature for ALL customers rather than defaulting to an insulting (and inaccurate) comment to the customer. Kenny was pretty confrontational about the extra warranty packages. This was an easy sale for you guys. I'm happy withy vehicle overall. I would recommend Grapevine Subaru, but I wouldn't recommend Cooper. More

by kmcgirlfriday Verified Customer Verified Customer

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Very professional and yet very personable. John Pressley was patient and was willing to re-explain details. I would recommend him to family or friends looking for a new vehicle. John Pressley was patient and was willing to re-explain details. I would recommend him to family or friends looking for a new vehicle. More

by doodles156 Verified Customer Verified Customer

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