Kent Owens | Page 10

Great experience and most excellent service ever! Lexus of Sacramento – this dealer is absolutely one of the best dealer I have ever deal with, I just went to buy a pre-owned Nissan which is not a big Lexus of Sacramento – this dealer is absolutely one of the best dealer I have ever deal with, I just went to buy a pre-owned Nissan which is not a big deal at all. But the service they provide is awesome and esp. thanks for Kent Owens, who is the sales manager for me. Kent is extremely nice, very professional, polite and knowledgeable. I decide to buy the car finally at that dealer half because of the car condition itself, half because of the service by their employees like Kent, who really deserve the customers trust and you would be very glad to deal with! Highly recommended dealership, and thanks Kent! More

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Great experience I loved working with Kent Owens. Third time I have bought a car from Lexus Sacramento. Love their customers come first. I drive out of my way because I loved working with Kent Owens. Third time I have bought a car from Lexus Sacramento. Love their customers come first. I drive out of my way because I feel I’m in the best hands. More

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Purchased a 2018 NX300 Internet-Mike Kennedy and Kent Owens were so nice, listened to my questions, and took the time to explain everything about this car. The test drive Internet-Mike Kennedy and Kent Owens were so nice, listened to my questions, and took the time to explain everything about this car. The test drive with Kent was informative and helpful. He was personable and funny as he carefully explained the safety features which were very important to me. Mike Kennedy was very gracious as we went through the buying process. I was pleased with my trade-in offer and the Lexus loyalty discount. I appreciate his efforts in making this buying experience so satisfying. More

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Best experience Was the best experience with a car dealership ever, everyone was polite and explained everything Kent thought he over explained but that's what we lik Was the best experience with a car dealership ever, everyone was polite and explained everything Kent thought he over explained but that's what we liked, and the tech person she was very helpful, everyone was very professional, but as they said your part of the family now and we feel like it so far. Thanks again for a great experience. More

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I made an appointment for Technology help & was disappointed I bought a Lexus because 3 people I knew told me it was the only car they will ever buy and that I would get awesome service in the dealerships. Howev I bought a Lexus because 3 people I knew told me it was the only car they will ever buy and that I would get awesome service in the dealerships. However, that is not what I just recently experienced. I had always driven a Chrysler and this Lexus is a step up for me although I bought it used 2 years old. I have a CT200h and love the mileage and small footprint. In December when my Samsung GalaxyJ7 cell phone would not sync with my car, I called and made an appointment to get help from the technology department so I could use my the phone through my car speakers. I had a Windows phone before and it was working although the contacts directory would not load. Anyhow, I arrived early FOR MY APPOINTMENT and was told by the parking valet guys in white standing outside by a podium I was to wait in my car and that someone would come out to help me. I told them I that had an appointment with Mark Castoreno, but they kept saying 'Oh he is with a Customer. Somebody is gonna come help you.' What? I AM his customer, and I had an appointment! This did not please me... I do not know why they did not allow me to park my automobile somewhere proper, and walk inside to meet the person with whom I had an appointment. I was made to feel that I was not supposed to go inside the building. This was an inconvenience and insult to me I did not like sitting there in my car waiting for someone. I will never listen to those guys again. Finally a very young inexperienced girl came out to my car, and I said where is Mark, I have an appointment with him? I was told again, "Oh, he is with a customer, I am going to see if I can help you." I replied, isn't that why you are supposed to make an appointment, so this does not happen? She just stared at me very lame. This young woman proceeded to totally wasted my time, fooling around inside my car with my cell phone. An hour into this fiasco it was clear she did NOT know how to do what I needed---and did not give me any confidence that I was getting proper assistance with my problem. I am not going to provide the young woman's name, because it really was not her job to help me, someone else messed up here. I became angry and fed up so I locked up my car and marched inside to confront the staff with whom I was supposed to have my appointment. There was no one around. So I took a seat, and using my cellphone I called in to the main service desk and asked to speak to the guy with whom I had an appointment --that never materialized. They said, "He is with a customer." (Turns out I was sitting perched in a chair right behind his desk and he overheard me but was not with any customer.) I replied to the girl, well you tell him that his appointment has been waiting outside for him and now I am angry and I am not leaving until he helps me. I am right here in the service department and I am not waiting outside any longer. When I was finally face to face with Mark Castellano he said noone ever told him that I had arrived and he thought I was a no show. (Really? Because nobody called me to say, You missed our appointment do you want to reschedule?) Mark then made was is best described as a feeble attempt to help me, and quickly gave up without offering me any alternatives. So if that is what you call Awesome Service at the Dealership, I fear somebody is smoking a lot of weed because that is not what I experienced, and I was dressed nicely, my car was clean and there is no reason I should have been treated that way. Eventually a gentleman named Kent Owen came over because he overheard my conversation with Mark. Kent said that he drove the same car, and he was willing to help me figure out a solution. It was determined that perhaps I needed a new phone but Kent then tried very hard to show me some alternatives and for that I am most grateful. Kent spent further time with me to help me figure out how to navigate using apps on my phone which I did not know how to enable. He also showed me how to use the Okay Google thing and an Android App or two. Unfortunately all solutions quit working because the apps stopped talking to me --and so navigating with it was impossible without holding the phone in my hand to press keys while looking at the phone --instead of the road, and I feared that I might have a wreck. In a week's time I uninstalled the navigation app and the OK Google app out of frustration, it was really annoying and proved useless to me. But at least he tried to help me out. A gold star for Kent Owens for Effort and Empathy. He went the extra mile to make me feel valued and gave me a reason to return. Needless to say if I ever need dealership assistance again, I will likely drive out to Roseville and try my luck there. Based on this experience so far, I am not sure I would buy another Lexus were it not that I love my CT200h and am sorry Lexus is not making them anymore. I think it's a great little luxury car and just what I was looking for, a very smooth ride, classy look, small footprint, great gas mileage, and sunroof. (I do wish the clearance was higher, I keep scraping curbs.) Since this fiasco I recently purchased an iPhone and will be needing some assistance once again, to figure out how to sync it with my car, although it seems that the CT200H has limited ability to do that type of thing with the options that my car is equipped with. I may look into buying a standalone GPS thing for inside the car, because my particular car does not have that and you can't add it without replacing the entire dashboard, so it seems. When I bought it, I just figured I could add that. Not so, I was told. Since I bought the car for its gas mileage, and it gets great mileage, I can't say I'm diappointed with the car. Just the service I received overall. Sometime in the new year, 2018, I will need to find another way to navigate, and a way to make hands free phone calls while driving. Or just not do that. At least the phone will ring through the car, and I can receive calls due to the bluetooth control in my phone. But making outbound calls is an issue. Again, I was very disappointed with the poor communication, lack of organization, and unprofessional behavior at this dealership, with the singlular exception of Kent Owen. A gold star, for Kent Owen. Happy New Year Kent. JoAnne B. PS- I am reading down below all the things you wish me to fill in and I am seeing something called quick-service lane for an oil change, tire alignment, or other work in the last 12 months, how would you rate it? I have NEVER heard of that. Perhaps you should hand a brochure to anyone that walks into your dealership, explaining this service? It might be wise don't you think? For my last oil change, I called around for an hour, then found a guy at an independent shop over on Riverside who I went to for that. But if I knew that there was something called "Quick" service at the dealer, I might have done it. Too late! ***4 STARS TO KENT OWEN*** More

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Best car buying experience Lexus of Sacramento is by far the best dealership that I have ever experienced. Extremely accommodating. Kent Owens worked with me until I was comple Lexus of Sacramento is by far the best dealership that I have ever experienced. Extremely accommodating. Kent Owens worked with me until I was completely satisfied with my purchase. More

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A painless experience. Knowing what I wanted and having an attentive rep made the car buying experience as painless as possible. Kent's guidance and ease made it palatable. Knowing what I wanted and having an attentive rep made the car buying experience as painless as possible. Kent's guidance and ease made it palatable. More

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Great Buying Experience My wife and I went in with a particular vehicle in mind. Upon arriving we were promptly greeted by Kent Owens (whom we had an appointment with). Ken My wife and I went in with a particular vehicle in mind. Upon arriving we were promptly greeted by Kent Owens (whom we had an appointment with). Kent did a fantastic job of going over the vehicle's features, taking us through a test drive, and made the purchasing about as easy going as it could be. My wife and I both appreciated all of his candor and help through the process. More

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Happy Clients in Auburn My husband and I were so surprised by the GREAT SERVICE we received from Lexus of Sacramento. We have leased a lot of cars over the years and we have My husband and I were so surprised by the GREAT SERVICE we received from Lexus of Sacramento. We have leased a lot of cars over the years and we have never had such a WONDERFUL service team as we had with Lexus of Sacramento. Kent Owens and Jose were wonderful. Not only did they bring our care to our office in Auburn but, their attitudes were so positive. Kent took the time to assist us in filling out the paper work. He was so thoughtful to explain everything we had questions about. This gentleman has a smile in his voice on the phone, and was a pleasure to meet. Jose the technical guru regarding the car was to patient in explaining how this automobile works. We being of the older generation appreciated that. He took us from the back bumper to the front GPS. This is car is a feat of technology. More

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Great car buying experience We went to purchase a reliable used car for our daughter who needed a car that gets good gas mileage for her commute to college. The staff was friendl We went to purchase a reliable used car for our daughter who needed a car that gets good gas mileage for her commute to college. The staff was friendly and very helpful. The overall experience was wonderful. More

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