Kent Owens | Page 11

great The dealership is very friendly. But when I called service about pick up my new car after coating, the first guy seemed not helpful by transferring me The dealership is very friendly. But when I called service about pick up my new car after coating, the first guy seemed not helpful by transferring me not to Mark nor Ken, but someone wasn't there. More

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Our Second Lexus Purchase from Lexus of Sacramento We had researched Auto Trader and Costco Auto Program but decided to start here with our initial search as we had purchased a prior Lexus from this We had researched Auto Trader and Costco Auto Program but decided to start here with our initial search as we had purchased a prior Lexus from this agency. I should note that both Auto Trader and Costco's Auto Program were helpful and had similar certified models however required our traveling out of our 25 mile search radius. My initial contact was with Kent Owens who was very responsive to our initial inquiry. However upon arrival Kent was with another customer leading us to Michael Kennedy. The hand-off to Michael was very professional and allowed for continuity in dialogue initially established with Kent. Michael took his time to explain the details of the car despite the annual Fulton Avenue car show that completely interrupted access to their agency and normal operations. As a result of Mike's attentiveness / sensitivity to our needs the visit culminated into us driving off with a nice certified Lexus. By the way their Delivery Specialist (Samantha Williamson) took the time to get us acquainted to our new purchase while also offering any assistance (including home visits to program our garage opener). Thank You Michael Kennedy and team PS; This is our 3rd Lexus we have owned and have used their service department with upmost confidence and integrity that they will do what is right. and stand behind their work. I highly recommend this Lexus of Sacramento More

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Easy breezy I have purchased 4 vehicles at this dealership all with Jamal! Every experience was exciting! Sales, service n knowledge made each purchase easy breez I have purchased 4 vehicles at this dealership all with Jamal! Every experience was exciting! Sales, service n knowledge made each purchase easy breezy! We have become family. i reccomend this dealership Highly! More

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Third times a charm.... Returned for my third purchase in 4.5 years. A+ service from sales manager Kent. He took the time to discover my needs and recommend the complete solu Returned for my third purchase in 4.5 years. A+ service from sales manager Kent. He took the time to discover my needs and recommend the complete solution. Drove off with a brand new NX200t! I've shopped others in the area and no one compares. The delivery specialist was great and took the time to explain everything! More

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Rude and Presumptous First time to :Lexus of Sac. Came into investigate the LC500. Was approached by Kent Owens, and I asked about scheduling a test drive and was told ' First time to :Lexus of Sac. Came into investigate the LC500. Was approached by Kent Owens, and I asked about scheduling a test drive and was told 'We don't schedule test drives unless someone is serious about this car." I found that rude, snide and rather presumptuous. Ive bought a number of cars over the last 10 years, this was the first time a car salesman said that before even introducing themselves or shaking my hand. I guess there must be a line out the door trying to plop 100K+ on a Lexus. With all these positive reviews Im surprised I was treated this way. I drove down to MB and instead was treated with a lot more respect. DrK More

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Best Car Buying Experience Ever! Love the no hassle sales. I was pleased with the price and service at L of S which is why I returned to purchase my current car. Big difference be Love the no hassle sales. I was pleased with the price and service at L of S which is why I returned to purchase my current car. Big difference between Sacramento and Roseville dealerships. More

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Phenomenal !!! From my initial inquiry up to the ultimate delivery with a humongous Red Bow, my husband and I were showered with unbelievable care by the dealership From my initial inquiry up to the ultimate delivery with a humongous Red Bow, my husband and I were showered with unbelievable care by the dealership AND most of all, our sales representative, Kent Owens. His depth in expertise and customer care was unparalleled! More

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Excellent Service I was impressed at the level of care and service. Kent really made it easy to decide to renew our lease. Lexus of Sacramento will be our first choic I was impressed at the level of care and service. Kent really made it easy to decide to renew our lease. Lexus of Sacramento will be our first choice whenever we are looking for a new vehicle. More

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Better Experience Better experience in buying a new car than other dealers in the past. Impressed with RX 350- handles well and very comfortable. Have only had it for Better experience in buying a new car than other dealers in the past. Impressed with RX 350- handles well and very comfortable. Have only had it for a week but so far we like it. More

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Lexus purchase Very friendly and went out of their way to make us comfortable with our purchase. There was a bit of confusion around purchase price and what we thoug Very friendly and went out of their way to make us comfortable with our purchase. There was a bit of confusion around purchase price and what we thought was agreed to but it was not substantial enough not to go through with the purchase. More

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