""My Safety was John's Top Priority""
John Reynolds provided me stellar customer service. Vehicles can be an emotional buy for anyone (in particular- me), and I became an emotional buyer w/the purchase of my 2013 Lincoln MKT (something as simple as a tire light), ! know, I know...don't judge me. The dealership did advise me at the point of sale that there was an issue and disclosed what was done to rectify the problem, as well as provided next steps at resolution. When my tire light continued I escalated my concern to John. John was extremely reactionary, and took immediate action in the absence of my Sales Consultant. Asking the right questions, looking into the matter and providing resolution. John encouraged me to buy new tires for the vehicle and agreed to split the difference, no matter the cost, the provider or style of tire. I provided him with the invoice and he took care of it. Less than 30 days for my date of purchase (w/in 15 days), my issue was resolved! Thank you for continuing my amazing experience and allowing me to be more confident in my purchase!
"5 star service "
KB was a great help throughout the entire car buying process. He was able to answer all our questions and navigate us through every step. We can’t thank him and Germain enough for setting us up!
"Great Car Buying Experience "
Great car buying experience. KB made the process easy and fun and would highly recommend this dealership and will be back in the future to purchase again. Would encourage buyers to see KB if buying from Germain!
"Great Customer Service "
KB was knowledgeable and helpful and got me into a CRV , which was a great choice for my family. If you’re making a purchase, see KB.
"Great Staff, Great Experience!"
I emailed the dealership about a specific car in their pre-owned inventory Sunday evening when they were closed. I got an immediate response from Kayla as soon as they opened next morning. She checked to make sure the vehicle was available and put me in touch with Steve to schedule a test drive. He and the rest of the staff I met were incredibly friendly and helpful from start to finish. Jackson greeted me at the door and was happy to help me find what I needed. Steve was knowledgeable and thorough in answering my questions and really helped to streamline the whole process, which I appreciated a lot. Jerry made taking care of the finances a breeze and was a real pleasure to talk to. Corey stayed after his shift to help us out with an issue we had when picking up the car. That really impressed me. He's a gem. And Kevin pitched in to help us with some questions about our tires, even though he wasn't our assigned salesperson.
My boyfriend and I are thrilled about the amazing deal we got on our good-as-new used car, and we would recommend this dealership to anyone. Thanks especially to Steve and Kayla for providing such an overall pleasant experience, and kudos to everyone we met at team Germain Honda of Dublin for scoring another loyal customer! We won't be going anywhere else after this.
"Just a great place over all, good deals, good people!"
Couldn't be happier with my purchase and I enjoyed my car buying experience. Not at all pushy, but very helpful and welcoming! I would definitely go back if I was purchasing another car.
I can honestly say I've had to deal with a lot of dealerships in the past year, being my second car purchased in a year and this is the first place I've been to that I could say I enjoyed my experience there. Kevin Bantner is good at what he does there, great car salesman!
"Salesperson 10/10 Excellent service "
Really was very satisfied with the service,extremely friendly and helpful. Kevin Banter and Jonathan Nida were great. Straight to the point, easy and outstanding process.
Other Employees Tagged:
, Kevin Bantner, Jonathan Nida
Thanks for your help and great knowledge. Look forward to future business with you. You made our car shopping experience easy and worry free. Thanks
I am looking to buy a new Honda Civic and Kevin helped me hone in on the specificities of the different trim lines. I will be back and will be purchasing from Kevin.
"Great Service "
KB helped me get into a new, reliable vehicle. He made the process fun and easy. I recommend this dealership and encourage you to see KB!