Kevin Cook

First, I would like to say Kevin was Great and tried to take care of my problems with the Encore I bought. The check engine light came on before I even got the car home after buying it. When I took the car take care of my problems with the Encore I bought. The check engine light came on before I even got the car home after buying it. When I took the car back in, there were three problems with it. The check engine light, rear wiper motor & oil leak. I received a call stating that I needed a new catalytic converter and had a dirty throttle body at a cost of $3232.93! I didn't even drive the car 200 miles and now I have to sink over a third of what I paid for it back into it! Next the rear wiper motor didn't work. I checked the fuse and there wasn't one installed! I put the required 20 amp fuse in it ( I am an Industrial Electrician with 34 years of experience), I know that you don't put an over sized fuse in! The service dept claimed that I put a 30 amp fuse in it! I call xxxxxxxxx on this. I even went back and checked my fuse package and the only fuse missing from it was the 20 amp! This was another $452.62! Called Kevin about this and he told me not to worry about it. He told me that an after market catalytic converter was installed and the computer didn't like it. He also said that they would install an "extender" on the O2 sensor to fool the computer. I read about this and didn't have a problem with it. My main concern was the oil leak. He told me that it was coming from the valve cover. When I picked up the car after 10 days, I took it to the car wash and got down on my hands and knees and sprayed the underneath to wash off the oil that was dripping from the "U" shaped cover. I got the car home and noticed that the "U" shaped cover was flopping in the breeze. One of the bolts that hold the front was missing and the bolt on the other side of the front was ready to fall out. There were plastic clips on the back that were missing also. I can't believe this piece didn't fall off! After discovering this, I put the car up on jack stands and got underneath to check the oil leak. I removed the "U" shape cover and pressure washed it (it was a mess)! I noticed that the O2 sensor in question was never touched, no extensions were installed as Kevin told me they would do. They simply cleared the codes, which are permanent, so they came back in about 10 miles. Since emission tests are not required here, I can live with this problem as the engine runs great! As for the oil leak, It is not from the valve cover. I ran my finger around the whole cover and did it with a clean rag. No leak there. The oil leak is from the oil pan gasket. It is on the side of the pan towards the front of the car. It doesn't look like it's bad. I cleaned the oil pan area that was leaking and checked the tightness of the bolts all around the pan. They were tight. The only thing I noticed is the gasket is not a molded gasket but gasket material that was squeezed on with a tube or caulking gun. Other than that, it looked pretty good underneath. I wiped the excess oil underneath and reinstalled the "U" cover using what bolts and clips that I had. It is no longer flopping in the breeze and ready to fall off. I have to believe that the oil leak was NEVER checked! If it was, somebody's butt would be chewed for leaving the "U" cover in the condition it was in! That car should have NEVER gone out the door in that condition! As for the rear wiper motor, it's working great, thank you! But I noticed that there was something rattling in the rear door when I closed it. A plastic tab was broken off and that was the culprit. I took care of that. It really pisses me off that the service dept. claimed that I put in a 30 amp fuse!!! You NEVER increase the fuse size unless you want a fire!!! Finally, I'm guessing that the car sat out back for the entire 10 days waiting for the wiper motor to come in as NOTHING else was fixed. I was charged nothing and I thank you for that! But, after explaining everything to you, I feel if I brought the car back to you, the service dept. would "screw" with me and I'm not putting up with that! More

by newbalance59 Verified Customer Verified Customer

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Kevin was very helpful. We were looking at a 1500 Sierra we saw on line. He answered all of our questions in a pleasant manner and worked with us to complete the deal to our We were looking at a 1500 Sierra we saw on line. He answered all of our questions in a pleasant manner and worked with us to complete the deal to our liking. Kevin is a king in his profession! More

by bqbill Verified Customer Verified Customer

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The staff is always very friendly and helpful. Waiting room is always clean and free coffee is a plus. Waiting room is always clean and free coffee is a plus. More

by krsmith0 Verified Customer Verified Customer

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Excellent services And fast wait! Volvo is ready for new adventures now! Your team was fantastic! Volvo is ready for new adventures now! Your team was fantastic! More

by betto411 Verified Customer Verified Customer

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Everyone was kind and work on my truck was quick. First time there and will go back. First time there and will go back. More

by awygast Verified Customer Verified Customer

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Very nice people to work with. They always do their best to help you correct any problems you have. I can always count on them to help me out. They always do their best to help you correct any problems you have. I can always count on them to help me out. More

by jamyers0 Verified Customer Verified Customer

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Great service. Went in for oil change, explained& showed pics of filters that needed to be taken care of. Everyone from Receptionist to Service people were fantas Went in for oil change, explained& showed pics of filters that needed to be taken care of. Everyone from Receptionist to Service people were fantastic! Would stay with dealership especially these people. Very honest!! Great job!! More

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Very friendly folks. Took a little longer than expected but I had the time so no problem. Took a little longer than expected but I had the time so no problem. More

by thegin2fran Verified Customer Verified Customer

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Great group of people that truly care and make sure things are done to the customers’ satisfaction! things are done to the customers’ satisfaction! More

by kahlbrian9@gmail.com Verified Customer Verified Customer

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Kevin was very knowledgeable about the options on the vehicle . He was on vacation on the dau of purchase however and I waited longer than i expected to to be helped. vehicle . He was on vacation on the dau of purchase however and I waited longer than i expected to to be helped. More

by LORDHUFFMAN1122 Verified Customer Verified Customer

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