"Poor sales experience"
I was sold a used vehicle that had mechanical issues. I returned the vehicle. No refund or confirmation regarding the return was sent as promised.
"Customer service from sales "
Rafael made things as easy as possible. My new (used) car was delivered to my home for a test drive. When we got a fair offer, and decided to purchase, he drove the car back out to our house, and drove our trade-in back to the dealership.
Offer was very reasonable and the service was outstanding. Rafael definitely went out of his way (our house is 35 miles away from the dealership)
"This was the best car leasing experience a gal could ask..."
This was the best car leasing experience a gal could ask for!! Quick and easy! Thank you Shane Simonelli & Kevin Deporter for my new G80 Genesis!!!! You guys are the BEST and I LOVE LOVE LOVE my new car!
Other Employees Tagged:
, Shane Simonelli
"*** ABOVE AND BEYOND SERVICE!! ***"
- Fina Ben
Everyone I was in contact with was amazing and very helpful! Thank you Kevin Deporter for taking the time to speak with me on several occasions regarding my purchase. I appreciate when the General Sales Manager will take the time to acknowledge the customers in their dealerships. Thanks again for being very courteous and kind.
If your looking for an honest salesman who is very knowledgeable and patient, please see Mr. Raphael Felix. I am very indecisive and ask a lot of questions, Mr. Felix took it all in stride and was always patient with me. He addressed any concerns I had and his knowledge of each vehicle I inquired about was impressive.
Finance was also a smooth sailing experience for me. Thank you JP for for taking the time to explain everything in great detail!
Thank you Chapman Hyundai for a GREAT, HASSEL FREE car buying experience!!
"The way buying a car should be."
Kevin Deported and Bill Johnson went way beyond expected in order to make me a more than just satisfied customer. Do yourself a favor and stop at Chapman Hyundai first. You won't be sorry.
"From Bad to Great!"
After posting a bad review I was quickly contacted by the sales manager - Kevin Deporter. I have never met someone so friendly and so willing to go out of their way for the customer. Thank you so much for turning this experience around!!!
"Our new ride"
We had been researching only the pre owned market for Acura TLX, Lexus ES 350 and even Cadillac for 3 months. With the desire for front camera/360 camera technology, cooling front seats and side view mirrors which tilt downward in reverse, the pre owned market was lean.
Two times we tested the new Genesis G70. Amazingly, this high demand, crazy cool newer release was uncomfortable for my 5'1" wife to exit as the design of the front seats caused issues.
She asked if their sister brand had an SUV and this is where we first saw the new and wildly improved Santa Fe. The improvements Hyundai has engineered both technically, safety wise and comfort like are wonder fully otherworldly.
Loved the sales associate, yet the dealer did not have the ultimate package in our preferred color. Moreover, he was off the next day and did not show enough interest to keep us around.
That night we discovered that Chapman in North Phx had the color we preferred in the Ultimate pkge.
Headed there the following am. Walked in and a young rep named Jarrod greeted us but I wanted the sales manager as we were seeking a non smoking and very genuine rep. Kevin had to think about the non smoking request and asked Jarrod if he smoked. No he did not.
We had a limited time window and Jarrod quickly sized up our inquiry and went to grab the Santa Fe.
We met him outside and he had positioned it with all 5 doors opened PLUS the hood!! This was sheer genius and a very catchy way to present the Santa Fe in the bright sunshine. Actually enjoyed and appreciated him telling us the virtues of the value propositions under the hood. Novel!
In my 4 decades of auto purchases, no one has EVER presented in this manner.
Jarrod was 150% respective of our wishes and whims for a clean wiping down of all the surfaces as my wife is a kidney transplant recipient and venturing out in the flu season is a very sensitive and quite problematic effort for her.
Jarrod went above, beyond and through to insure she had a secure comfort level. He had an amazing attitude, because he had NO attitude.
For a young man in his early 20's, he displayed a skill set and emotional intelligence superior to most long time Reps in this space. No doubt here.
He made sure to inform senior management that we were serious buyers and they needed to be expedient in negotiating over the next hour.
Jarrod has a promising career in front of him and he could very well be wildly successful if he stays on the straight & narrow as a Rep and does not get lazy and forget the little things and tries to get too slick.
Yet it was his GENUINE commitment to himself and us that earned our business.
"Internet used car purchased"
- Tucson Buyer
We saw a Ford Edge advertised on the internet. We traveled from Tucson to look at four different vehicles in the Phoenix area. After seeing three others, we went to Chapman Hyundai on Bell Road. We worked with Bill Johnson and Kevin Deporter. Bill was very nice to the whole family, great to work with, and provided some good insights. Kevin was a lot of help on the phone before we traveled to Phoenix and was very instrumental in getting our deal done. We got a great used car at a very good value (because I did a lot of comparison shopping). Our finance person (Elizabeth) was very pleasant and knowledgeable and helped to complete the transaction very smoothly. With these great employees, it was a very pleasant experience working with Chapman Hyundai and I would recommend them highly.
Other Employees Tagged:
, Elizabeth in Finance
"Great Customer Service"
This was our first time purchasing a vehicle at Chapman Hyndai. They were very supportive and made our experience very enjoyable. We visited other dealerships on Bell Rd and felt like we were being attacked by the salespeople. At Chapman we looked around with no pressure and we were greeted by Scott Sullivan who was very professional and made the buying process less stressful. He was very knowledgeable and excellent to deal with. I would highly recommend Scott Sullivan to my friends and family.
Kim H - No Arizona