Kevin Flanagan | Page 54

This is the finest dealership I have ever encountered. I just purchased our fourth Volvo from Smythe and we have had all of them serviced at Smythe exclusively. The ownership is friendly (I consider the Pr just purchased our fourth Volvo from Smythe and we have had all of them serviced at Smythe exclusively. The ownership is friendly (I consider the President Kevin Flanagan a friend first) and they are rigidly honest. I purchased a 2008 CPO XC90 and the price was better than I have ever seen available at any dealership and I researched the purchase extensively. They took my 2006 Audi A8 in trade and paid me the wholesale book price as listed. We now own two Volvos, and we will continue to own only Volvos as long as Kevin and his family own the dealership. I have done work in the dealer industry and Smythe Volvo and its team is unique in their integrity, and the service and the value they provide. More

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My family has two cars bought from Smythe Volvo and we have them serviced by them, too. Firstly, their sales department, headed by Kevin Flanagan, is the anti-dealer. I advocate to anybody I know who is c have them serviced by them, too. Firstly, their sales department, headed by Kevin Flanagan, is the anti-dealer. I advocate to anybody I know who is considering a Volvo at all to call Kevin because he is on their side. So many people I know are wary of dealers (including me) but I gladly send my friends to Kevin because he is going to give you the straight scoop on the cars, how they stack up, no-pressure, and a very fair deal. That sort of knowledgeable, respectful, no-pressure approach is one big reason Smythe is one of the top dealers in the nation. Now on to service, headed by Sean Flanagan. Another Flanagan, another stand-up guy, and another first rate operation. Also, the team of service advisors are professional, patient, and upbeat, regardless who you get. There have been many occasions where they have advised me how I can more simply or less expensively address an issue, when service really needs to be done, and have also stood behind all work done. Seriously, these guys are the best. Just look at their old school building, with everybody working in the same space, parts, service, service bays, no fancy waiting room with espresso machine and you can see that it is the people that makes Smythe special, and that is the root of their success - and a great testament to the power and longevity of character. More

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We had a great experience through the entire process. Everyone we dealt with was friendly, things went smoothly and we drove away with a beautiful car. Everyone we dealt with was friendly, things went smoothly and we drove away with a beautiful car. More

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The guys at Smythe know a lot about cars amd are easy to deal with especially on my tradein. They are not pushy but rather knowledgeable.It was a pleasure to deal with them. deal with especially on my tradein. They are not pushy but rather knowledgeable.It was a pleasure to deal with them. More

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This is my third Volvo with the last two being purchased at Smythe. They are a friendly professional group that make the buying experience painless. Service is top-notch. I recommend without reservation at Smythe. They are a friendly professional group that make the buying experience painless. Service is top-notch. I recommend without reservation Smythe Volvo in Summit. More

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We purchased our first Volvo from Smythe in 1987. From the beginning, we were impressed with the professionalism, quality and customer friendly atmosphere of this dealership. Kevin has been our "go the beginning, we were impressed with the professionalism, quality and customer friendly atmosphere of this dealership. Kevin has been our "go to guy" over these many years, and we have always been confident that he would give us the best deal. Although we are no longer living in the Summit area and live approximately 65 miles south, we just made our latest (2012) Volvo purchase from Smythe. This is because Kevin and his staff always provide great service and competative prices. We highly recommend doing business with this dealership. More

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This is the dealership we as car buyers all want to work with. Direct, efficient and pleasant, there is no haggling and hidden surprises. Outstanding service and after sales service. Great follow up and gre with. Direct, efficient and pleasant, there is no haggling and hidden surprises. Outstanding service and after sales service. Great follow up and great service in the document department. We will only buy our Volvos from Smythe More

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This is the second Volvo xc60 we purchased from Smythe in 2 years. Both were purchased for our teenage daughters because of the car's safety ratings. These proved to be accurate as our eldest daughter was 2 years. Both were purchased for our teenage daughters because of the car's safety ratings. These proved to be accurate as our eldest daughter was saved from a minor rear end crash-- when she stopped @ a light, things slid off the seat and she bent down to retrieve them, not realizing that her foot slipped off the brake. The car's safety feature kicked in and automatically stopped her from hitting the car in front of her-- just as advertised! Having two new drivers in NJ, where traffic is insane, provokes enough anxiety. It makes us feel much better knowing that they are in the safest car, which is also terrific in the snow! The reason we chose to purchase again from the Smythe dealership is because of their customer service. There was unfortunately a manufacturing defect with the first xc60 we purchased, certainly not Smythe's fault as it was a problem originating from the factory. Kevin Flanagan was incredibly helpful and actually ordered a whole new vehicle, exchanging it for the original which had been driven for 4 months! We have not experienced a recurrence of the problem. We were so confident that this was an isolated case, and that in the unlikely event there was another defect, the dealership would make it right, we purchased the same car for our younger daughter. Tom Rzasa, the salesperson, was pleasant, knowledgeable and did not pressure our decision making at all. This is a family owned and operated dealership. Their reputation and service are unmatched-- providing a very efficient, professional and personal experience. More

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Everyone at Smythe Volvo was friendly and courteous. They were knowledgeable about the vehicles and were not aggressive in their sales techniques. I would highly recommend them to anyone looking for a vehicl were knowledgeable about the vehicles and were not aggressive in their sales techniques. I would highly recommend them to anyone looking for a vehicle. More

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I have been a Smythe Volvo customer for over 30 years. My experience with Smythe has always been exceptional. They know me by name and treat me with respect. They are always accommodating if I have an em My experience with Smythe has always been exceptional. They know me by name and treat me with respect. They are always accommodating if I have an emergency repair. The quality of the service is impeccable. Repairs are always done correctly the first time. With advance notice I am provided with a loaner so I can get to work. I am not young and I have had a lot of experience dealing with all kinds of service professionals. Smythe Volvo is the platinum standard in customer service and should be involved with teaching other service professionals how it is done. More

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